This can be causes by it being knocked while it was turned on. YouView box not booting. I tried calling that number (03451720046), but I got an automated assistant on the other end and it didn't understand my issue - it thought I was saying there was a problem with my TV and started running tests on my broadband. Anyway, in the end, I left it with no change and opted for the renew option offered through My Account. 22h00, on 15-12-2020 Your account is set up as TV store only and a TV account should be set up as multicast. Hi, my youview box is stuck on the loading page. on Update: Looking at some of the advice on this site, I have tried some of the reset options. Interested to find out the answer to this as I have had this happen to mine twice requiring a full reset. 17h21, Thanks, I've tried the maintenance mode a couple of times but just get a blank screen after selecting 'yes'. The box will flash a blue light, Press the button on the front of the box, The box should now enter maintenance mode, Choose your preferred option from the Maintenance Mode Options (see list of available resets at the top of the page) and follow the on screen instructions. We can't get past the message Freeview Loading. I'm happy the new box is working well. Many thanks. This all went through ok but sadly made no difference to my problem and I still can't get into settings or satisfactorily watch any of my recordings. 14-12-2020 I'll let @JohnC2 as he isn't in the office today. At that time, I switched it off and left it unplugged for a minute or two. 11:35 AM, on The different options available are displayed below. mode 4 (interenet reset keeping recordings) are the ones to consider. However, this time, that remedy does not seem to work. - edited Leon, did you use the delete recordings option or keep them? on Just a brief update and what I plan to do, I tried another factory reset, keep recordings but this time used the option to download software from the internet. Similar post here https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, Or this help page https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, on To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. You may be able to get it working again by going into Maintenance Mode and performing a reset. Re: YouView+ UHD box stuck loading and needs full factory reset. Make sure you keep the box in standby. 11h53, on I have a BT youview box (Humax T2100) which has suddenly stopped working after a power cut at my home, it is permenantly stuck on the Youview loading screen and cannot be reset, it fails everytime i try to do this with a message "sorry, selected option failed". I always thought Humax were a good brand but this is the second digital box I've had issues with so I won't be choosing them again. To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. I've seen a packageremoved when a fibre upgrade has been done. on 11:52 AM. I then get stuck at the Loading page and nothing else happens no matter how long I leave it. It is described at. As has already beend said it is likely a problem with the PSU failing with sub-standard capacitors being used (cost cutting?). 17h00. on After a trouble-free 18 months, we turned on to find it had gone into maintenance mode screen. 14-12-2020 We haven't changed anything. My old BT youview box is stuck on the loading page at the start ..how can I get it to move on or fix it ? Announcements, Guides & Community Updates, https://community.bt.com/t5/notes/privatenotespage, How to return and recycle your BT Broadband Hub and BT TV box for free. By continuing to browse, you are agreeing to our use of cookies. (As fine as they ever do on my poor internet connection lol). Thats not meant to happen. 04-04-2020 Hi John. Your box is connected to your TV witha HDMI or Scart cable and that the correct Source/ input is selected on your TV. You view box stuck on loading page. TalkTalk is sending a new TV box. I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. (Yes, I have pressed the 'Me Too' button.) Help please - it's lockdown & I can't access TV either as I only have a Freeview remote. on 10h41, on All rights reserved. It just seems to get stuck on the YouView loading screen forever. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. This will keep your recordings but you do need an internet connection for it to work. If you are the site owner (or you manage this site), please whitelist your IP or if you think this block is an error please open a support ticket and make sure to include the block details (displayed in the box below), so we can assist you in troubleshooting the issue. I believe there is a maintenance mode which you can get into, which may give you more recovery options. You would be indeed wise to get your money back. Me too, on my DTR1010. 17h16 You'll now see a warning screen. 14-12-2020 The broadband still keeps dropping. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. Just to re-iterate what i'm seeing on the Humax, The settings menu just freezes with 'loading' in the main screen, when I go into 'MyView' when I go to 'recordings' it sits there for a couple of minutes before it displays my recordings, I have tried watching one and it intermittently freezes for a second every 20 seconds or so. You can print a freepost label to eturn the box if you wish. A red light should appear on the box, Press and hold the down arrow on your remote until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. Need help with these connections? 04-04-2020 Youview Box stuck on please wait. YouView+ UHD box stuck loading and needs full factory reset. I think that hardware failure is a possibility. On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. Once you have had a chance to test it out post back and let me know how you are getting on. please let us know how you get on with a4K recording. If it does then you have the original Humax DTR-T1000. I suspect the problem is most likely to be caused by an automatic firmware update that happened to be in progress when you switched on. I really don't want to do the 'lose recordings' option as I have loads on there I would like to watch. If a laptop with its WiFi turned off, and hung on the YouView end of the Ethernet cable from the router to the box, can reach the internet, the problem is internal; if it can't, the problem is external, and you should look at your router, any PLAs you may have, and the Ethernet cables involved. 02:48 PM, on The box light will turn blue, Turn the power on using the switch found on the back of yourset top box. p.s. Then you may have the later version of the Humax DTR-T1000, the Humax DTR-T1010: Select the instructions for the Humax DTR-T1010 instead. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. The box light will turn blue, If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? You do not have permission to remove this product association. The new box should be with you on Monday. 17h05 The Ethernet cable is securely connected to the Ethernet port. YouView TV Ltd 2023. My YouView box no longer starts up. I don't have a Humax box at the moment (intending to get their new YV box when I have been paid some money I have earned) but I had their 9200T box for six years before it began to show its age. This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. 14-12-2020 04-04-2020 Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. I'm starting to suspect a HDD failure, is there any way of performing a check on the drive, or a defrag or similar? Thankfully most of the programmes were also recorded on my freeview play box. You can print a freepost label to eturn the box if you wish. on on Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. YouView TV Ltd 2023. Ive made quite a few recordings, although none in 4K yet, all with no problems. Hello. . Humax have a reputation for being the best Freeview / Youview boxes around. Any advice would be appreciated. I am now trying a full factory reset. However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. 01-05-2019 It took 2 full resets before the box started working again. Unless you were using a wifi connection, the YouView box should have connected to the new router automatically. 9h42. 15-12-2020 (Although i'm not sure why the drive would affect the 'settings' menu)? Press and hold the reset button on the right-hand side of the box. If not then I'll go for the full factory reset deleting recordings. 16h55. Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because it's covid I'm out of ideas. Until I saw this thread, I was blaming that for this symptom. Guess I'll have to find an alternate method of watching iplayer etc until I can afford a new box. Some Maintenance Modes will revert all your settings back to their defaults, remove any paired devices and delete your recordings & scheduled recordinglist. 06-05-2019 Not sure what box model you have? More info. If by old you mean a DTR-T1000 some ideas here though obviously the software update is no longer relevant as your unit is probably on April 2017 software by now. 22h16, My wife will be happy we need a replacement she hated this box and the user interface , Announcements, Guides & Community Updates. The third one might be fine. Read our cookie policy. Make sure you keep the box in standby. on I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) I always managed to solve it by pulling the mains plug out (not just switching it off), leaving it for a couple of minutes and then trying again. on - edited Hi John. I had some of the known issues like recordings failing etc in the early days but software updates have always eventually resolved them. I have a DR T1000, box was new when I received it, but then I have had the box for probably around three years. It is described at . Once Maintenance mode has loaded you can then choose if you want to do the following: Software Reset. please let us know how you get on with a 4K recording. See our connection guide. This first happened about a week ago. On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. Very happy. There are various different levels of reset modes 2 (factory reset keeping recordings) . If so have you had a chance to test it yet and with large recording on in 4K? It looks like you're new here. Have you upgraded recently ? Select Update Software. The factory reset keeping recordings worked! 9h11. I've tried all the options on Matainence Mode and get an error all the time. I have had a retail Youview box almost two years now and have had very little problems with it. I take it you arent on a YouView contract with Plusnet, or you would have their box? 06-05-2019 Only change is that I had to switch channels on broadband recently. on 13-04-2020 Plug the power cable back in whilst still holding the reset button continue to hold the reset button down, do not release it yet. If you're a BT TV subscriber with an active BT subscription, BT will replace the box. 05-07-2022 The hard drive sounds like its trying to do something but nothing happens. Switch on the power switch on the back of your box and a red light should appear on the front. Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. www.aerialforce.co.uk/having-bt-youview-box-problems-heres-what-you-can-do-to-fix-it/, Mozilla/5.0 (iPhone; CPU iPhone OS 15_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/103.0.5060.63 Mobile/15E148 Safari/604.1. Hi, no I don't have a subscription. Yes everything seems to be working correctly. We use cookies on our website. The box light will turn blue, Press the button on the top of the box. 20h29. The YV persistently tells me it can't connect to the internet.This morning though, after a lot of messing about, I have found that if the dLAN200 units are re-started and the broadband stays on for long enough for them to sort out their handshaking and talk properly to each other and the YV box has had long enough for this fact to be registered with the machine, it now works. 8h37. 04-04-2020 To have two die on you like this sounds like very bad luck. Whether you're looking for information on updates for YouView boxes or YouView on Sony, everything you need is in the below platform sections. Have nothing in your houses that you do not know to be useful, or believe to be beautiful Wm Morris, https://www.bt.com/help/home/contactus/#/tv/fix-bt-tv-problems, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, https://community.youview.com/youview/discussion/6251537/top-tip-soft-reset-reboot-power-cycling-maintenance-mode-and-factory-reset. Check & Reportl Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars. this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . At that time, I switched it off and left it unplugged for a minute or two. Thanks for your time and help. Luckily I managed to watch other recordings on catchup. T1000 boxes have a reputation for premature hardware failure. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. If you want to continue, just enter the numbers shown on the screen . 01-05-2019 04-04-2020 Thanks for all your comments, doubt i'll be posting for a while (depending on when the next software drop is), but will let you know what happens. 12-04-2020 The account does not have the TV product attached so it will physically not allow ant TV orders to be placed. OpenReach engineers to the house. Thanks for posting back with what seems a positive result. Factory reset, delete recordings. If youd like to join in, please sign in or register. Go to the Information & Reset sub-menu. We need to access Maintenance Mode from the start up screen. We have manydifferent YouView boxes, because they are all slightly different, we have different instructions for them. on When I powered it back on, it seemed to work again. Model number 91-00438. To make sure: Press the Home (or YouView) button then go to Settings > Information & Reset. I will also have had a BT Youview box from BT just under 6 months now. If this does not do the trick, then your device may be due for a software update. Mine has just started doing the same thing. Check here: https://community.bt.com/t5/notes/privatenotespage, on In the settings menu, scroll down to Information & Reset and select Factory Reset from the list. 04-04-2020 IThanks for that, I'm surprised it lasted less than a year. 25-04-2019 Switch power off by removing the power cable. I bought the box a few years ago to record and access freeview channels. 14-12-2020 I've tried that about 15 times now, to no avail. A red light should appear on thefront, Press and hold the down navigation button on your remote for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. Ok, I got impatient with waiting for a software update and begrudgingly went for a full factory reset deleting recordings. on . You can restore your box back to its factory settings, letting you start again from a clean slate. Anything with a hard drive in it may go a bit flaky sooner or later, but ten months is an unacceptably brief time. (see Get in Touch section at), However you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . 12h21. By continuing to browse, you are agreeing to our use of cookies. I'm going to leave the box connected to the internet until the next software drop (Whenever that may be) and see if that makes any difference. I used to get this problem with my TalkTalk box before I cancelled their TV service and sent it back. Youview box used to work, no problem with other gadgets. I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Press and keep holding the 'down' arrow button on top of the box for 5 seconds until 'Enter Maintenance Mode Y/N' appears on the TV screen. Bear in mind that if you have to reset through the menus, you'll lose recordings and other . Worked fine until last night. Either way, the box is effectively dead. With regards to the non loading, this is normally a sign of a catastrophic failure. Update: I've spoken to an excellent tech support person called "Samantha", who was completely brilliant and solved all my problems. Model number 91-00438. If you do not press the power button within 5 seconds the box will boot up normally, Turn the power on using the switch found on the back of yourbox, Press the button on the front of the box, Very quickly press and hold both the channel +/- buttons together for 10-15 seconds, After displaying the start screen, the box should enter maintenance mode, Press and hold the down button on the top of the box, Turn the power on using the switch found on the back of yourbox. My box has a repeat problem. Whilst the replies so far seem to indicate something to do with internet connectivity i'm not fully convinced. The only time I can get the box to work again is enter maintenance mode and to do a hard reset and delete all my recordings which is really annoying as I record a lot of sport. on Instructions for doing this can be found here: Mine has just started doing the same thing. I've sent you a Private message explaining how you can contact the forum moderation team.