Extended warranty exclusions include, but are not limited to, commercial, agricultural, rental, industrial and rental usage types. EGO products are warranted against defects in material or workmanship from the date of original retail purchase for the applicable warranty period. The warranty period for reconditioned or factory certified products used for residential purpose is 1 year, for industrial, professional or commercial purpose is 30 days. We see that you are on the Australia/New Zealand site, but you appear to be in the United States.
JavaScript seems to be disabled in your browser. If you are not satisfied with your purchase of an EGO Power+ walk behind Mower in Australia or New Zealand for any reason, you can return it within 30 days from date of purchase for a full refund provided you
So I called their warranty support line to see what could be done (I knew I was within warranty time period). The warranty term for the equipment is not extended or renewed as a result of any rectification of the equipment being undertaken. endstream
endobj
startxref
This company is truly a joke save your money, energy and time ! Youll get tips and tricks on equipment set-up, preventative
EGO tools are backed by an industry leading 5-year warranty. Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. Be the first to know about new products, innovations, and offers. })(window,document,'script','dataLayer','GTM-MJ96WTR');
Warranty Policy for EGO outdoor power equipment, portable power, batteries, and chargers is outlined in the chart below. You are also entitled to have the goods repaired
Initially I had recommended EGO products to a number of people, but no longer will do so and will never purchase one again. Barry Humphries, Australian comedian best known for alter-ego - CNN document.head.appendChild(js); Please click on link to raise a new warranty claim, Please click on link to raise a new warranty claim or to track an existing claim. WebFont.load({
How many years can you expect an Ego lawn mower battery to last? This guarantee does not limit the buyers rights arising from the contract of sale with the reseller or applicable statutory rights. window.consentManagerTranslations = `{"locale":"en","locales":{"consent_manager.data_collection_warning":"en","consent_manager.accept_all_cookies":"en","consent_manager.gdpr_settings":"en","consent_manager.data_collection_preferences":"en","consent_manager.use_data_by_cookies":"en","consent_manager.data_categories_table":"en","consent_manager.allow":"en","consent_manager.accept":"en","consent_manager.deny":"en","consent_manager.dismiss":"en","consent_manager.reject_all":"en","consent_manager.category":"en","consent_manager.purpose":"en","consent_manager.functional_category":"en","consent_manager.functional_purpose":"en","consent_manager.analytics_category":"en","consent_manager.analytics_purpose":"en","consent_manager.targeting_category":"en","consent_manager.advertising_category":"en","consent_manager.advertising_purpose":"en","consent_manager.essential_category":"en","consent_manager.esential_purpose":"en","consent_manager.yes":"en","consent_manager.no":"en","consent_manager.not_available":"en","consent_manager.cancel":"en","consent_manager.save":"en","consent_manager.back_to_preferences":"en","consent_manager.close_without_changes":"en","consent_manager.unsaved_changes":"en","consent_manager.by_using":"en","consent_manager.agree_on_data_collection":"en","consent_manager.change_preferences":"en","consent_manager.cancel_dialog_title":"en","consent_manager.privacy_policy":"en","consent_manager.allow_category_tracking":"en","consent_manager.disallow_category_tracking":"en"},"translations":{"consent_manager.data_collection_warning":"We use cookies (and other similar technologies) to collect data to improve your shopping experience. Greenworks vs EGO Lawn Mower Showdown! What's the Better Buy? Just got back for a 1 hr walk and was on hold the entire time. The second time the call back was the next day. This warranty is void if the product has been used for rental purpose. endstream
endobj
15 0 obj
<>
endobj
16 0 obj
<>
endobj
17 0 obj
<>stream
loadScript('https://cdn11.bigcommerce.com/s-lottofd6de/stencil/3ecb3ae0-f7a1-0139-698b-02ee83cb876c/e/4b78c7f0-c1a6-013b-1e93-3e341675df77/dist/theme-bundle.polyfills.js'); Pulled out the powehead last weekend to do some trimming only to find it completely dead! EGO 56-volt lithium-ion outdoor power equipment delivers the power and performance of petrol without the noise,. Its here! 2023 Trustpilot A/S. Details; Allow Cookies; Disallow Cookies ( that's a High estimate because when it rains the grass doesn't get mowed till the next week) I only use the battery one hour a week to mow my grass. && window.fetch For all customer service requests, please call 1-855-EGO-5656 (1-855-346-5656). Zero customer care. At EGO we pride ourselves on manufacturing products that not only have petrol-matching power, but are reliable and robust too. Anyone can write a Trustpilot review. *U@H]$nG``x3@ = Email: support@egopowerplus.co.nz. I wish I never bought EGO product. With a nationwide network of EGO approved service dealers, youre never too far from the support you need. ago HotSarcasm More posts you may like r/BMWi3 Join Am simply trying to find out how and where to get warranty repairs on my LM2100SP mower.
Claims under the warranty must be made within the warranty term. BEWARE: EGO battery powered tools warranty is a scam. ","consent_manager.unsaved_changes":"You have unsaved changes","consent_manager.by_using":"By using our website, you're agreeing to our","consent_manager.agree_on_data_collection":"By using our website, you're agreeing to the collection of data as described in our ","consent_manager.change_preferences":"You can change your preferences at any time","consent_manager.cancel_dialog_title":"Are you sure you want to cancel? I recommend against purchasing anything from Ego! So beware if you try to take them up on their "5 year" year warranty. 2 years with registration completed within 90 days from date of purchase. STIHL Warranty Policy | STIHL Australia Any action not timely filed shall be deemed waived. EGO tools are backed by an industry leading 5-year warranty. Advertising "5yrs warranty" is false and misleading under AU law! Were so confident in the performance of our tools that we offer professional users a 3-year warranty on the Professional-X range, and a 2-year warranty on the Professional range when tools are registered within 30 days of purchase. The warranty period for routine maintenance parts, such as, but not limited to, ride-on mower seat, wheels, tires, anti-scalp wheels, brake disc, friction block, blades, trimmer heads, chain bars, saw chains, belts, scraper bars, rubber paddles, augers, skid shoes, blower nozzles, and all other EGO accessories is 90 days for residential purpose, 30 days for industrial, professional or commercial purpose. or abuse. For the best experience on our site, be sure to turn on Javascript in your browser. Waited two weeks, had to call back again, and no one had done anything.
It goes against our guidelines to offer incentives for reviews. An authorized service center will be selected to evaluate and repair the product if defective according to the stated warranty terms. EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head 4 Piece Attachment Kit MHSC2004E. The refund excludes any postage, handling or transportation costs. Any implied warranties, including warranties of merchantability or fitness for a particular purpose, that cannot be disclaimed under state law are limited to the applicable warranty period defined at the beginning of this article. EGO Power+ LB6500 650 CFM (Skin) $285.40 Delivered @ Amazon AU returned. I bought a snow thrower in the fall and when the base plate shattered the first time I used it. The head on my 1 1/2 year old string trimmer will not advance line (it jams after a minute of use and the line won't feed out), so I called customer support. My wife just laughs at me even attempting to get a reply on the phone.
Register your EGO Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. Agents are available: 10:00AM - 6:00PM EST (Saturday and Sunday). Low Price Guarantee and Free Delivery on orders above $99. This website makes use of cookies to enhance browsing experience and provide additional functionality. The Commercial Series Product Warranty for commercial users is 2 years for product, backpack battery(BAX1501) and commercial charger(CHX5500E). Chervon has no other liability under this warranty. are not covered by this warranty and will not be borne by Chervon. Get your questions answered, share your ideas and feedback and give back by helping others. The replacement product or part or repaired product will be made available for your collection at an address nominated by Chervon. No way of knowing an ETA. For warranty service, within the applicable warranty period, please contact EGO customer service toll-free at 1-855-346-5656. If you register your product, well have your information on file when you call us with a
Lowe's gives you 60 days. Faulty EGO Power+batteries MUST NOT be shipped via any 3rdparty transportation system without first contacting the retailer from which it was purchased. console.error('Failed to load polyfill script ' + src); are excluded. Ph Australia; 1300 000 346. IMO: Warranty is with product. I've charged my EGO 7.5Ah battery about 84 times. 5 Kingston Park Court, Knoxfield, Victoria, Australia, 3180 ACN 004 881 145 ABN 76 004 881 145 Email: csc@stihl.com.au Telephone: 1300 366 665 Warranty means this warranty. In the event that this is not possible please use the details provided on this website to contact your authorised EGO Power+service centre. I didn't have any way to see a status on my warranty claim. What?? Whoever is in quality control needs to be checked on. The battery & charger are kept in my house when the weather is cold. audioguy1911 6 mo. At EGO we pride ourselves on manufacturing products that not only have petrol-matching power, but are reliable and robust too. This has been the most grueling process ever. the warranty registration was also completed. Wouldn't take a charge. For residential users looking to ditch gas, the EGO 52-inch zero-turn currently offers the most refined residential mowing solution on the market. For the best experience on our site, be sure to turn on Javascript in your browser. It's not like it had to be shipped cross country. This warranty shall not apply to damage caused by accident, abuse, misuse, alteration, modification, unauthorized repair, liquid contact, fire, earthquake or other external cause; operating the product outside EGOs instructions, specifications or guidelines; or failure to properly service of maintain the product. Their board of directors should try calling the help line and see what customers deal with. EGO kits and accessories offer a wide range of attachments including whipper snippers, blowers, brush cutters, and more to help you get the job done. When requesting warranty service, you must present the original dated sales receipt. Spring 2023 (about 3 months later) both batteries were dead. Don't forget, expect to be on hold for an hour or more to even talk to someone for help. No legal action shall be brought against Chervon North America unless filed within one (1) year after the basis for such legal action becomes known, or with the exercise of reasonable diligence should have become known. This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect resulting from misuse, abuse (including overloading of the product beyond capacity and excessive exposure to water or rain), accidents, neglect or lack of proper installation and improper maintenance or storage. I wanted to give a brief summary of my experiences dealing with EGO, their products, and their warranty/support department. xmlHttp.setRequestHeader('Content-Type', 'application/json'); The phone call was quick and painless. Zero customer care.
Chervon Australia Pty Ltd, Unit 14, 5 Kelletts Rd, Rowville, VIC. 75 talking about this. 27 0 obj
<>/Filter/FlateDecode/ID[<848663B22972AB4F9458285856A132C6>]/Index[14 29]/Info 13 0 R/Length 76/Prev 24527/Root 15 0 R/Size 43/Type/XRef/W[1 2 1]>>stream
EGO Power+ will NOT honor 3-year warranty if not purchased through
We see that youre on the North America site but appear to be outside the U.S. and Canada. } window.lazySizesConfig.loadMode = 1;
Find out how we combat fake reviews. Check out EGOs incredible new Z6 Zero Turn Riding Mower. Try this for an hour.
","consent_manager.yes":"Yes","consent_manager.no":"No","consent_manager.not_available":"N/A","consent_manager.cancel":"Cancel","consent_manager.save":"Save","consent_manager.back_to_preferences":"Back to Preferences","consent_manager.close_without_changes":"You have unsaved changes to your data collection preferences. Are you sure you want to close without saving? "Thank you for continuing to hold your call is very important to us, we are doing everything possible to expedite your call". Visit eReplacementParts.com to find parts for your EGO tools. (b) Online product registration and . Recently, my lawn mower decided to stop working. Impossible to get thru to customer service. Auto-sensing technology monitors and feeds the length of the line for a continuous 16" cutting swath delivering non-stop high-performance trimming. New comments cannot be posted and votes cannot be cast. View Details. Ive never had a a battery go bad from any other manufacturer. EGO POWER+ 56V Brushless 350mm Line Trimmer with Telescopic Aluminum Shaft ST1400E-ST is available at Total Tools. EGO Power+ considers their product's warranty null & void if their product was not bought through one of their authorized sellers. For questions or warranty claims on the Zero Turn Riding Mower (models: ZT4200L, ZT5200L), please call us Toll-Free at 1-877-346-9876.
This warranty shall be void if the product has been used for rental purposes. I called back for the third time and am awaiting a call back. For the best experience on our site, be sure to turn on Javascript in your browser. ","consent_manager.accept_all_cookies":"Accept All Cookies","consent_manager.gdpr_settings":"Settings","consent_manager.data_collection_preferences":"Website Data Collection Preferences","consent_manager.use_data_by_cookies":" uses data collected by cookies and JavaScript libraries to improve your shopping experience. warranty claim is made, Chervon will replace the defective product or repair the fault. Please contact EGO Customer Service Toll-Free at 1-855-346-5656 any time you have questions or warranty claims. In the event that this is not possible please use the details provided on this website to contact your authorised EGO Power+service centre. Introducing the EGO POWER+ 16" POWERLOAD String Trimmer, the world's most advanced trimmer featuring the world's first LINE IQ technology. EGO products shall not be considered defective, and this warranty will not apply, where the claimed defect is attributable to any cause other than the above-defined defects. All rights reserved. function browserSupportsAllFeatures() { This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect resulting from misuse, abuse (including overloading of the product beyond capacity and immersion in water or other liquid), accidents, neglect or lack of proper installation, and improper maintenance or storage. To make a claim,
Experience With EGO (Lawn Tools) Customer Support & Warranty
If the mower
If you already registered an EGO product, you can log into your account and view your warranty details. We can select the most suitable tools for your needs, give you face-to-face advice whenever you need it and provide a diagnostic service to keep your tools running for years to come. for product details and side-by-side comparisons. For domestic users we offer a 5-year warranty on all tools and a 3-year warranty on batteries when registered within 30 days of purchase. Here's where you can see our How-To Videos, get warranty information, contact customer service and register your products. js.src = src; var theme_settings = {
If you are new here, please review posting/commenting guidelines below. Specific warranties apply to the products below: Commercial Tools: LBX6000, BCX3800, STX3800, HTX6500, CSX3000, PPX1000, PSX2500, PTX5100, BHX1001.
Any claims other than the right to have the defect rectified as stated in this warranty are excluded. Battery charged, nothing jamming the head, it just stopped. If you already registered an EGO product, you can log into your account and view your product details. The store will not work correctly when cookies are disabled. So just over 2 weeks later and I still haven't received it.