Finally I received an email from X today saying that I was covered under my previous policy which expired on 31st Jan 2015, but not under my current policy. I got to A&E where I was seen immediately and was able to call Staysure. Not a good outcome regarding her referral. Staysure.co.uk uses 3 email formats: 1. first@staysure.co.uk (40.0%). If you need to make a claim, having an Excess Waiver means you wont have to pay any excess from your own pocket for each item youre claiming for. We are always looking for talented individuals, and you may just be what we are looking for If you want to join the UKs most trusted travel insurance brand and be part of our success story - wed love to hear from you. Thank you for choosing Staysure! 0000000016 00000 n
?KEkl3gI9]}WS?Zso0sKEr_~|l-S. Have used before and will continue using. Opening Times. Tried again signed in, same thing again. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. If youre 70 and under, you can extend your 50 day trip duration limit to 100 days for one trip. JO. The quickest way to get in touch is to message us online, this will then email us directly, just click here. Anyone can write a Trustpilot review. Information provided by various external sources. We are sorry to hear that you had difficulties getting in touch with our underwriter. Please call our customer service team who will happily up date the matter further for you. 0000275647 00000 n
Once your successfully logged in, You'll need to click 'My Account Details' and then 'My Email Address'. You've rejected analytics cookies. As title suggests, recommend staysure to anyone. Have found them to be very competitive for our requirements. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. So you can be confident that youve got the right cover, thats tailored just for you. n]@ =z'VL/zT
yjQeA? Enquiry Type . Travel with confidence with award-winning Travel Insurance for your next break. We inspire, motivate and empower our employees to be the very best through a clear vision and live by the Staysure Group values. I needed to see a doctor during my holiday and Staysure gave me a reassuring service. Or if calling from outside the UK +44 1604 210 845. Found 5 phone numbers: +44 844 692 XXXX +34 952 76 3XXXX . Companies can ask for reviews via automatic invitations. Sat. Useful. Do you agree with Staysure Travel Insurance's 4-star rating? Best and worst companies at resolving issues. It is not recommended to purchase travel insurance from this third party, as you may incur significant financial losses without proper assistance. You may change your settings at any time or accept the default settings. 0000004682 00000 n
I have given a clear account of the matter below and I would be grateful if you could make a clear reply to these comments
UPDATE TODAY Thanks for the your formulaic reply beneath my message #Staysure. Thank you for your feedback and your kind comments, we will pass your comments on to the team. Payment through the automated process proved not to be possible. Given that she assured me TWICE that I was covered, I think this is inadmissible. 5 reviews. 0000007006 00000 n
9:00am - 5:30pm. I looked at a few different sites and all were very similar but Staysure's price was very competitive and one recommended by Which. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Their telephone staff are very good with advise and help. The call centre staff were helpful & efficient. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Regards StaysureThank you for taking the time to leave feedback. I am still waiting
Subject: COMPLAINT
To whom it may concern
Last month, due to a serious allergic reaction I had to cancel travel plans. Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. 0000009570 00000 n
Dear Ms Woolley,Thank you for taking the time to leave a review.It is great to hear that the price was good and you found it easy to fill in your medical history.Thank you for using Staysure.Kind regardsRoss. 0000016559 00000 n
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78% of customers on the site have rated Staysure travel insurance as 'Excellent' citing great customer service and competitive prices. If you are a British National, a spouse or dependant of a British National and permanently lived in either France, Spain or Portugal for six of the past 12 months then you may be eligible to take out an Expat Travel Insurance policy. After two successful years at Formby Golf Club, the flagship event of the Legends Tour, the Staysure PGA Seniors Championship heads north to Trump International, Scotland in Aberdeenshire. Those who are up to 85 can travel up to 35 days at a time. Staysure Expat travel insurance, a trading name of Avanti Group Solutions, is administered by Howserv Europe, S.L . Staysure Expat Travel Insurance promo codes, coupons & deals, May 2023. Opening Times. Staysure. I have had an Annual policy with Staysure for the past 3 years. Companies can ask for reviews via automatic invitations. Call our UK contact centres free. We have now been waiting weeks for a decision on a relatively small claim for a two day hospital admission in Europe. We take any complaint and feedback about our products and services and marketing very seriously and we would like to investigate this further. If you need to get in touch, you can find the right team to contact below. Email us: You can also email us at info@staysure.co.uk Postal Address: If you prefer you can write to us at the following postal address: Britannia House, 3-5 Rushmills Business Park, Bedford Road Northampton NN4 7YB Please call our customer service team who will happily investigate the matter further for you. The Claims dept said I should contact Ms X. I knew exactly what I was buying and how much it was going to cost. Unfortunately Trustpilot does not allow us to post our contact details in these replies. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. 03330 068025 Mon - Fri: 9am - 5pm Sat/Sun . Spectator Tickets. Write to us. 35% of employees would recommend working at Staysure to a friend and 33% have a positive outlook for the business. Tailor your policy to suit your needs. Just prior to this year's renewal my wife had a medical problem which meant that the premium would be greatly enhanced. I am pleased to hear that you are likely to use us again but we can unsubscribe your email so that you do not receive marketing from us. 0000017729 00000 n
If you can prove you are not entitled to a TSE card, or the new GHIC provided by the UK Government, your cover will be valid. I have used them a number of times and willo again, Dear Leuan Gwyn Parry,Thank you for your comments.I am delighted to hear you have had a great experience with Staysure and that we've offered cover at a reasonable price.Thank you for using us and we look forward to hearing from you again in the future.Kind Regards Emma. I was renewing our insurance for one year. We hope you have had some lovely holidays! Great service! The renewal administration works very well. Please input a valid email address. Check out what 271,027 people have written so far, and share your own experience. Here are 8 tips for writing great reviews. I have just returned from USA where on first day I dropped a 70lb case on my toe cracking the nail horizontally and my toe was a mess - being diabetic I had to have this seen immediately because of infection. We are pleased you found our colleagues helpful and knowledgeable.Thank you for choosing Staysure Kind regards, Emma. Report Job. Sat. Dear Mr ThompsonThank you for taking the time to leave a reviewIt is great to hear that you found it easy to insure and you found the policy good value for money.Kind regardsRoss, Excellent help and advice for older peopleThanks, Dear Joy WoodhouseThank you for your feedback.I am pleased to hear you have had an excellent experience with Staysure.I will pass your great comments to the team.Kind regards Ross, No problems booking everything on line, great service, reasonable cost. Shoppers saved an average of $14.58 w/ Staysure Expat Travel Insurance discount codes, 25% off vouchers, free shipping deals. . This is usually very trying but I saw an advert in one of my magazines for Staysure Insurance & gave them a ring. Its available for those aged 70 and under and is already included as standard when you choose a Comprehensive Annual policy for up to 21 days cover. Thank you Staysure. The outcome was very favourable and I booked for our long stay holiday with confidence. We take any complaint and feedback about our products and services and marketing very seriously and I can confirm we are investigating this for you. Unfortunately Trustpilot does not allow us to post our contact details in these replies. It is a requirement expat policyholders living in Spain need to have a TSE card. Staysure - email id & phone of top management contacts like Founder, CEO, CFO, CMO, CTO, Marketing or HR or Finance head & all company details. . The excess amount is shown under each section in the table of benefits in your policy wording. An Expat Travel Insurance policy is specifically designed for Brits who are living abroad. It goes against our guidelines to offer incentives for reviews. Security Check I have been a Staysure customer for some years. When I began to read out the relevant emails from Ms X saying that I WAS covered, she very rudely interrupted me , saying "Look can you stop pressing all the buttons on your phone and making all that noise!" We've covered over 7 million people so far with insurance and have over 15 years' experience. Dear Keith Wigham, Thank you for your comments. There is little information from Staysure. Over 500 people work across our brands and our head office is in Northampton. Because my husband has a pre -existing medical condition it was reassuring to find a company that was easy to talk to on the phone to be able to choose the correct cover. I will no doubt use you again but do not like being pursued. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617. 0000006892 00000 n
Kind regardsKatie. Staysure has an overall rating of 2.8 out of 5, based on over 116 reviews left anonymously by employees. All my questions were thoroughly answered and my concerns were considered. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. So I continued to put in all our medical conditions and it was quite straightforward. UK Contact Centres. Whether you have a question about payment methods when buying a new policy, or how you can make a change to your existing policy, here youll find answers to those questions below. Accessing and responding to inquiries is a challenging process with little to no support, as the company evades responsibility through convoluted rules and games. Posted: March 24, 2023. Youll also need to be registered with a doctor in your (non UK) home country, who can grant access to your medical records if something goes wrong. As most of our team are working from home, we might take a little longer to take your call. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Thank you for your feedback and your kind comments, we will pass your comments on to the team. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Our free holiday insurance with our bank had come to an end so it was time to enter the world of trying to find the best deal!! Well always be on hand with guidance and support to help you get the results youre looking for. The whole process was faultless. Would recommend to anyone. Extremely pleasant employee who explained everything and even had time to chat which is unusual these days but put me at my ease. We are pleased to hear Melvin explained everything you needed to know and found the price reasonable. Wouldn't go anywhere else for our travel insurance. Your My Staysure account allows you to manage your travel insurance policy at a time that suits you. If you need to make a claim, we'll make it as easy and stress-free as possible. Thank you for your feedback and your kind comments, we will pass your comments on to the team. e't_C}%hi4nNm3hI+1+IV4e}hc?U;!%4AaZlz29:? The US personnel dealt with this issue very quickly and just asked to be kept informed, which I did. I raised this issue nearly THREE MONTHS AGO and I still have not received an answer, a confirmation of the initial promise of reimbursement or any form of apology from anyone on your staff or team. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. We are pleased you find the process straight forward and price reasonable. Petsure is part of the Staysure Group which includes trusted travel insurance brands like Staysure. Contact details. Since I was overseas at the time I did not have all my policy details to hand. Staysure is a trading name of TICORP Limited. We also ensure all reviews are published without moderation. So patient and helpful. I had to change one thing and he was very calm and talked me through the process. Thank you for your feedback and your kind comments, we will pass your comments on to the team. STAYSURE.CO.UK LIMITED is a Private limited company (Ltd.) company based in BRITANNIA HOUSE 3-5 RUSHMILLS NORTHAMPTON, United Kingdom, which employs 320 people. Europe, S.L., Agencia de Seguros Exclusiva, an Exclusive Agent of ERGO Seguros de Viaje, (Registered Hours: 37.5. Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. 0000009432 00000 n
If you would prefer you can contact our customer services team on 0333 006 8033. Sun. We are a portfolio of brands across travel and pet insurance spanning direct to consumer sales, price comparison and a new yet-to-be-launched offering. We also ensure all reviews are published without moderation. We appreciate your great comments, which will be feedback to the team.Kind Regards Alex. We have had to make a couple of claims whilst abroad and they have always been handled swiftly and fairly. BTW she is 80 and cannot use a computer, and certainly does not know how to get her documents or create and use an account. The premium and policy terms seem to be competitive. Find out how we combat fake reviews. Try for free at rocketreach.co Toggle navigation {{ userNotificationState.getAlertCount('bell') }} . email: info@csal.co.uk / www.csal.co.uk . The advisor promised to ring me back at a specified time and date and that it would only be necessary to confirm that there had been no changes to my previous medical answers. Consumer guides, newsletters, surveys and more! Resolver is free. This will then allow you to change your email address, please note you'll need to enter your email twice to confirm the new address and then click 'Update'. We have used Staysure for several years now, always easy to arrange and no problems encountered for travellers with Parkinson's, Information provided by various external sources. I called back 2 weeks after, got through to Toby, he too sounded so friendly, he got me through to Lucy. I cannot fault any aspect of the help and support they provided. No administration fee is changed while making changes through MyStaysure. Staysure specialises in financial services. 0000276322 00000 n
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We use dedicated people and clever technology to safeguard our platform. Get a Quote today. Best regards, Thank you for your comments. I shall certainly use this company again, brill. We have travelled over the last few years to visit family who live in the EU and discovered Staysure after comparing web-sites. Replies to negative reviews in < 24 hours. We constantly strive to nurture our people and improve our products and services to make what we have to offer the best-in-class. Resolver is a totally free service that you can use to complain effectively. After paying for. Address Northampton, ENG. The website was eady to use and the cost of the holiday insurance was very reaonable.I hope I could still give 5 stars if I ever needed to make a claim. Please complete the security check. However, we would like to assist you in any way we can.Unfortunately Trustpilot does not allow us to post our contact details in these replies. I welcome your feedback on this matter. Ann Gwendolen Roberts. Your colleagues on telephone or online chat could not help me so not happy, Made a claim last year when I had a bad fall came back of holiday and you soughted my medical expenses out with no messing about brilliant no hassle and got a really good price for this year's travel insurance you come Highley recommended . I was extremely impressed to receive the call at EXACTLY the promised time arranged. Registered office . They ask for information which I provided straight away and they have no reason to hold on to the money. Get contact details including emails and phone numbers (business & personal). Company Overview for STAYSURE.CO.UK LIMITED (05142148) Filing history for STAYSURE.CO.UK LIMITED (05142148) People for STAYSURE.CO.UK LIMITED (05142148) After chasing several times, I finally received a brief email telling me that, contrary to MS X two separate emails I was NOT insured for cancellation. Playing Experiences. Purchasing this product was easy enough but once we needed to claim things were not so easy. Nice touch to email 2 days before I was leaving for holiday to remind to take my policy papers with me and offer my a new copy if I had lost the original copy. This option increases your single item, Personal Baggage cover beyond the standard 450, up to 1,000. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Joanne was excellent at listening and explaining my options for cover. We are proud that our efforts continue to be recognized year after year with a number of industry awards, such as the British Travel Awards and Find the amenities and service you expect at SureStay Plus. I contacted Stay Sure as I was unsure about insurance whilst undergoing investigations and awaiting a diagnosis. Thank you for choosing Staysure Kind regards, Ross, My mum in law has been with Stsysure for quite a few years and has always been satisfied so thought that we'd give you a try ourselves. Automotive. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village . Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Easy process, excellent price. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. To do this youll need to describe the item youre covering and Single Item cover cant be added retrospectively. 0000007547 00000 n
Share. Thank you for choosing Staysure! Glad my travel insurance was with them. Dear KBThank you for your comments.I am very happy to hear we have been able to offer you a good deal and our staff were helpful and knew what they were talking about.Thank you for choosing StaysureKind RegardsShanice. When I complained the agent more or less said" take it or leave it"! Sun. Your form would not let put in correct age, ended up having to pay extra 3.91 to amend to correct age otherwise my insurance would be invalid because of your faulty system! Thank you for choosing Staysure! The telephone consultant I spoke to was clear and easy to understand. 2023 Resolver Consumer Online Limited. Finalised the policy. Thank you for choosing Staysure Kind regards, Ross. Britannia House,
Dear Dewi Bishop Thank you for your comments.I am happy to hear our staff has been helpful and you have received excellent service from StaysureThank you for choosing Staysure, I certainly hope to hear from you again in the future.Kind RegardsKerri. 0000004926 00000 n
Check the section to learn more about which tools and technologies are used by Staysure and how much is Staysure oriented towards technology. We called and were promised calls back but never received any, when we called again operators said there were no previous calls recorded but when we insisted and gave names and times of who we had spoken to they found the calls. Dear David WatersThank you for being a loyal customer to Staysure.I am pleased to hear our staff was helpful with any queries. hV{PSgQLGox BMm"QQnx (,P
[@CPp@!uDlQB`ang o;;\ M)`kvYy>i8|kI >Adv>rBv1*6u@GjHieqj~eO!dh\i| View our cookie policy here. Call our contact centre on +34 952 010 057. . There quotes are competitive which I have accepted. Find out how we combat fake reviews. 0000020525 00000 n
Find the latest Staysure discount codes and vouchers in April 2023 at CouponBirds UK and enjoy up to 20% off on your orders. Resolver can help you send your complaints to Staysure. Setting up your account is quick and easy to do, all we need is a few details from you and you'll be . Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. But wait for it in order to process the 68 increase I ALSO HAD TO PAY A 5 ADMIN FEE!!! I was advised that the premium could be returned to a normal level but this would necessitate not renewing for several weeks. Aug 7, 2015. We are pleased you found your experience simple and quick when organising your policy. 0000009965 00000 n
(sic) Since I was not pressing any buttons and was calling from overseas via skype I can only presume the line was bad - something that an international insurance companies call centre should be used to, surely? You can do this either over the phone or through our online medical screening. Get the best price and save money now. declared conditions. Mon - Fri. 8:30am - 8:00pm. Useful telephone numbers - we are here to help you Call our Customer Services Team If you have a query or need to amend your policy in any way 0333 006 8033 Or if calling from outside the UK +44 1604 210 845 Call our 24 hour Medical Emergency Support If you require medical assistance whilst on holiday +44 1403 288 414 Freephone when calling from a landline within the USA +1 844 780 0639 Easy 1-Click Apply (STAYSURE) Data Protection Advisor job in Northampton, ENG. If you remain unsatisfied with our response you will be able to escalate your complaint to the Financial Ombudsman Service, whose details will be included in our response. my insurance found I needed treatment for skin cancer but didn't increase the price Spoke to very nice people on the phone. The site was easy accessed & easy to use as Im not very technical. We inspire, motivate and empower our employees to be the very best through a clear vision and live by the Staysure . We are pleased to hear you received very good customer service and will be recommending Staysure to others.Thank you for choosing Staysure Kind regards, Alex. Our growing family of travel insurance brands include Staysure, Avanti Travel Insurance, Payingtoomuch.com, Rock Insurance and Petsure. They contacted the Doctor and dealt with any queries very effectively. . It can help give you peace of mind when youre going on holiday. Here is the email that I sent you over two months ago-and to which I was promised an answer and possible reimbursement within six weeks.. We may take up to 7 working days to respond to post. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. Easy to insure and we had a discount voucher making it even better value.