This is leading to an increased demand for diversity among employees, which includes professionals in the field of IT. When a customer needs assistance, you quickly assess their situation. This is because technology has made it easier for hackers to access sensitive data and disrupt operations. Youre also a quick, decisive thinker who enjoys solving complex problems. Copyright 2023 Apple Inc. All rights reserved. Disculpa Ive learned so much by exploring different things with my customers. Your work hours will be based on business needs. Apple specialists need the following skills in order to be successful: Technical skills: Technical skills are the ability to understand and apply complex processes and procedures. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. We are sorry for the inconvenience. Note: Apple benefits programmes vary by country and are subject to eligibility requirements. Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity. This includes knowing the features of the product, how it works and how it can benefit the customer. Every call means a new opportunity for me to help our customers. Copyright 2023 Apple Inc. All rights reserved. When a customer needs assistance, you quickly assess their situation. Testing and data processing for tests. We're creating something magical for the person who uses it. You should also be familiar with the latest versions of macOS, iOS, and Android operating systems. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Apple Technical Specialist - Part-Time Job in Tigard, OR at Apple Product knowledge: Specialists need to have a thorough understanding of the products they sell. Here are three trends influencing how Apple Technical Specialists work. By becoming an Apple technical specialist, you can set yourself apart from the competition and find success in this growing field. Apples most important resource, our soul, is our people. US-Expert - Careers at Apple United States Department of Labor. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie At Apple, were not all the same. Reasonable Accommodation and Drug Free Workplace policy, Find available Technical Support and Customer Support roles, Learn about Apple Store Technical Support roles, Learn about inclusion and diversity at Apple, Learn more about your EEO rights as an applicant. Training & Experience: Apple technical specialists receive on-the-job training from their new employers. Apple Technical Specialists are the people who make sure that Apples products work as advertised. Many locations have immediate openings for these positions. Areas of work include Content Editing, Graphic Design, User Experience Design, Production, Web Analysis, Content Strategy, and Program Management. Some roles focus on repairs and technical issues, so if you have a talent for hands-on problem solving, youll address customers needs by reconnecting them with the Apple experience they love. You maintain composure and customer focus while troubleshooting and solving issues. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. This training is usually part of the onboarding process and may last for a few weeks. Many aspiring Apple specialists choose to pursue a degree in computer science or a related field. Learn more about the E-Verify program (Opens in a new window) . Technical Specialist Job Description | Velvet Jobs Apple Technical Expert Apple Inc. - City, STATE Worked with management to propose and implement proactive customer service solutions Verified data integrity and accuracy Collaborated with cross-functional teams and diverse colleagues to accomplish team objectives and serve customer needs om ons te informeren over dit probleem. This means that those who want to work in the tech industry will need to be well-versed in programming and other technical skills. A career as an Apple Technical Specialist can be both rewarding and challenging. Retail Tech Support - Jobs at Apple - Apple (AU) However, automation may limit the need for these workers in some areas, such as network administration. UK-Technical Specialist - Jobs at Apple (UK) Caso continue recebendo esta mensagem, At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. They can then use this knowledge to help businesses protect themselves from hackers and ensure that their data is safe. You can set the standard for Apples unique style of service through words and action. Here are three trends influencing how Apple specialists work. You even give. They will also learn about the computer systems and software they use. He also considers it a bonus that, while hes teaching others, he picks up new bits of knowledge along the way. Both full-time and part-time jobs are available. Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Technical Specialist Job Description - Betterteam Theyre so grateful and that feels really good.. Programming of database, filter and batch. Computer hardware specialists will be needed to install and maintain computer networks, servers, and other hardware. Bring your people skills and well help you with the technical skills. Apple Specialist Resume Example - livecareer Serene believes that her stores leadership has been instrumental in her ability to envision a long-term career at Apple after graduation. What is a Technical Specialist? - Zippia Multimedia Specialist. I came in with no tech experience and Im doing great, thanks to the training and my team.. Connect business professionals and entrepreneurs with the products they need to help them build success. Lead teams, provide supportive feedback, and ensure both your team members and your customers have a valued experience. To make your professional growth even more valuable, we can help with tuition expenses for courses that support your career development at Apple. If you continue to see this Find out what an apple technical specialist does, how to get this job, and what it takes to succeed as an apple technical specialist. Apple is a drug-free workplace. Learn more (Opens in a new window) . Apple is an equal opportunity employer that is committed to inclusion and diversity. They may also move into management positions. Through my experience as a Technical Specialist, I grew to realize how much I enjoy working with technology and switched my major to computer engineering. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Apple specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. Help new owners get started and help current owners troubleshoot their mobile devices. Apply to Technical Specialist, Expert, Apple Specialist and more! As new products and initiatives emerge, youre the first to learn, share, and inspire your team members through approachability and action. Als u dit bericht blijft zien, stuur dan een e-mail As a busy new mother, Arlinda had very specific job criteria in mind. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Technical Specialist Interview Anonymous Interview Candidate in Sydney No Offer Positive Experience Average Interview Application I applied online. Whether its coaching or customized development plans, youll be supported by your team and leadership as you explore yourpotential. Serene wanted to work part-time while in college, and the Apple Store offered her that and more. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. What Does A Technical Specialist Do - Zippia Find available Service Channel Management and Operations roles, Get discovered. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. Apple Technical Specialists typically start out in entry-level positions and then move up to senior-level positions. pour nous faire part du problme. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail United States Department of Labor. I can invest in my future by earning my degree and by taking advantage of Apples other financial benefits. These events are often hosted by Apple or by third-party organizations and can cover topics such as new product releases, technical support and customer service. As businesses become more reliant on technology, the need for security professionals will continue to grow. Apple jobs for students Technical specialist Job Description Description Other times, you direct clients to support members of the team who help them get back online. Your work hours will be based on business needs. Apple Jobs for Students - What are the Requirements 2022 - LinkedIn envie um e-mail para Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Explore some of our roles to see which match yourinterests. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. They will be patient, efficient, and organized, with the ability to handle multiple tasks at once. We draw on the differences in who we are, what weve experienced, and how we think. You reassure customers when delivering product diagnoses and potential solutions. Copyright 2023 Apple Inc. All rights reserved. Apple is a drug-free workplace. Certifications & Licenses: Certifications are not a requirement to become an apple technical specialist, but they can help you become a more competitive job candidate. Wenn Looking out for all. excuses voor het ongemak. click here to select a store and view pay information. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. By helping Apple maintain strong relationships with customers, you are instrumental to our success. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. verdade. Or you could make that all possible with work in training, communications, or leadership. Wenn When a customer needs assistance, you quickly assess their situation. Pro Workflow Video Expert. Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. Apple is an equal opportunity employer that is committed to inclusion and diversity. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Ability to work independently: Independent work is a necessary skill for technicians to have. Its such a joy to come to work every day, where people come in and thank me for what I love to do., When Carissa began her career at Apple as a part-time Specialist, her stores leadership team had even more of an effect on her growth than she expected. At other times, you refer customers to support team members who get them up and running again. But I wanted a job that allowed me to interact with people as well. What does a Technical Specialist do? Role & Responsibilities After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Apple Technical Specialists are responsible for providing technical support and training to Apple customers. As devices become more complex, so too does the software that runs them. We're committed to being your source for expert career guidance. Apple Specialist Interview Questions and Answers. Ability to consistently deliver great customer experiences no matter what the situation. With that in mind, Carissa is focused on providing career opportunities for more people than ever. This person will provide technical support and training to our customers, both in-person and over the phone. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Technical Support Job Description | Glassdoor All our team members get paid sick days, vacation days, and parental leave. We are sorry for the inconvenience. Find available Apple Store Support roles They oversee the implementation, configuration, updating, and maintenance of IT systems and components. Lamentamos Learn more about your EEO rights as an applicant (Opens in a new window) . If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. You keep your finger on the pulse of innovation in business technology. Up front or behind the scenes, wherever you work in the Apple Store, youll have the chance to make a big difference for your customers, your team, and yourself. scusiamo se questo pu causarti degli inconvenienti. Learn more about your EEO rights as an applicant (Opens in a new window) . Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie You might use your expertise to develop repair processes, manage our global service and parts supply chain, build relationships with service providers, or develop and deliver technical training. Roles based in Quebec require French language proficiency. . Learn about the duties, responsibilities, and skills for A Technical Specialist . By helping Apple maintain strong relationships with customers, you are instrumental to our success. They will also be responsible for staying up-to-date on the latest Apple products and technologies, and for keeping our inventory stocked and organized. Learn more about what it takes to succeed as a specialist, the skills you'll need to become one, and what you can expect on the job. CA-Technical Specialist - Careers at Apple Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. questo messaggio, invia un'email all'indirizzo Introduce yourself, and well get in touch if theres a role that seems like a good match. an. to let us know you're having trouble. Cupertino, CA. Youre energized by interactions with other people and you thrive in a collaborative, team-centric environment. When a customer needs assistance, you quickly assess their situation. Were looking for people who get great satisfaction from helping people develop lifelong relationships with Apple every day. We receive extensive training and coaching sessions to get us ready, and if I ever encounter a customers question I cant solve alone, I can always call on a coworker for help. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Apples Specialist may also earn certifications to gain additional knowledge about their responsibilities and further their career advancement opportunities. los inconvenientes que esto te pueda causar. And those who are interested in sales may move into positions such as sales manager, sales trainer, or sales representative. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialised repairs. In addition to having a strong technical background, its important that you are able to communicate effectively with customers. Easy 1-Click Apply (APPLE) Apple Technical Specialist - Part-Time job in Littleton, CO. View job description, responsibilities and qualifications. I get to work in a field Im passionate about technology and help people use Apple products to pursue their own passions. Salary estimated from 68 employees, users, and past and present job advertisements on Indeed in the past 12 months. Introduce people to the Apple products that help them do what they love in new ways. Apple specialists' salaries vary depending on their level of education, years of experience, and the company size and location. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. per informarci del problema. This includes an understanding of how their products work, how they differ from competing devices, and how they can best be used to solve problems or meet customer needs.