Our friendly customer service agents are ready to assist you, View your order history, see updates on current orders, and even manage return and warranties all from one convenient location, Everything you need to know about our warranty and return process is right here for you you to access. After you receive a code on your phone, you will need to contact the code on your phone. The three details you need to transfer your number from TruConnect to another network are your billing address, account number, and PIN. The activation process only takes a couple of minutes. You can use the information below to get your TruConnect Mobile account number and password. The aim here is to provide readers with accurate info to help them resolve basic troubleshooting issues with Network and devices. These include Pell Grants (current award year recipients), Free and Reduced Price School Lunch and Breakfast, WIC Program, and income at or below 200% of the federal poverty level. In case you qualify for their services, you will be then able to enroll in a TruConnect plan. 2. 11. We will send you an email notification when your application has been processed and is ready for activation. Calling and renewing is possible for a few via phone and to do it, you must call (855) 359-4299. Our standard terms and conditions will apply. It is non-transferable and limited to one discount per household. It comes with unlimited talk, text, 3 GB of data, and unlimited calls to Mexico, Canada, and China. If you are a Lifeline member, Lifeline fund will cover the expense, otherwise, TruConnect will use its own funds to credit the activation fee. You must have JavaScript enabled in your browser to utilize the functionality of this website. This will release the SIM tray. Once your application is approved, well send you a brand new TruConnect SIM card. TruConnect offers free monthly plans for Lifeline and Affordable Connectivity Program-eligible customers. Eligible subscribers can get a discounted 8-inch Google Play-certified Android tablet with LTE, or a free 5-inch or larger Android handset with Wi-Fi hotspot support. The Truconnect account number is your customers unique number. You can either call 1-800-430-0443 and speak to a customer service representative, go online to our website and click on the Check Application Status link, or check your email for updates. How Can You Tell If Someone Blocked Your Number, Best Texting Apps: Pinger vs. TextNow vs. TextFree, How to Stay Connected with Group Chat on Viber, How To Leave A Discord Server On Your iPhone, How To Record A Zoom Meeting On Your iPhone, How To Restore Whatsapp Chat From Email On iPhone, My Xfinity.com Email How to Access, Recover, and More, How to Connect JBL Bluetooth Earbuds to Any Device, How to Install Java Virtual Machine on MacOS, Exploring the Exciting World of Japanese App Store iOS, How to Connect Jabra Headphones with Your Mac. To do this, make sure your phone is off. How Do I Add Data to My TruConnect Account? These include Pell Grants (current award year recipients), Free and Reduced Price School Lunch and Breakfast, WIC Program, and income at or below 200% of the federal poverty level. Contact Us Company About Us Drop them in the comments section below for us to know. As such, they sell both GSM and CDMA mobile devices. Stay active to stay active! Is TruConnect Free? Plans start at $25 per month for 100 MB of data, or users can upgrade to 500 MB for $35 per month, 2 GB for $45 per month, or, unlimited data at $55 per month (first 4 GB at 4G LTE speeds). Then follow the below steps: 1. What are the APN settings for TruConnect? To activate your TruConnect SIM card account, your SIM card provider must have given you a user manual with the complete instructions as the activation process may vary from provider to provider. Program eligibility will be determined for the FCC by Universal Service Administrative Companys National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC. We've got you covered! Follow along to get connected: Get account details from previous carrier. Within minutes, you will receive the phone account number and PIN number. Your email address will not be published. To participate in the BYOP program, you must first purchase a TruConnect SIM card. You can now manage your account, track usage, and receive special offers from TruConnect. People often search for Tru Connect Mobile or True Connect Mobile but TruConnect is the proper spelling of this MVNO brand name. Then, long press the Power button again to Power on your smartphone. So whether you need a little or a lot of data each month, Truconnect has the perfect plan for you! Request your account number and verify your account. As mentioned earlier, for most networks, the account number can be found on your online account dashboard or monthly bill. Power on your mobile and launch the Phone app on your smartphone and. You can also do so online. ACP benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider subject to regulatory restrictions. 4. These factors must be confirmed with a customer service rep to successfully port a phone number. Your TruConnect will be unlinked from all social media accounts and services such as Google, Facebook, Instagram, mail or iTunes. What is the Best Free Government Phone Program in 2023, Who Has the Best Free Government Phones in 2023, How to Get a Free Cell Phone Without Internet, How to Get a Free Motorola Government Phone, How to Apply for Free Tablet from Government in 2023, Get Free iPhones for Low Income People in 2023, Compatible with TruConnects services and network, GSM-compatible (due to the fact that TruConnect uses T-Mobiles GSM network). The account PIN is the security PIN. 2. 3. To do so, you must simply turn on the device and enter your SIMs PIN code. You will only have a maximum of three failed attempts, so enter the correct SIM PIN. First, make sure that your new provider allows you to bring your own number. You can find this in three different ways: All the services and cell phones provided by TruConnect run on the TDD-LTE, LTE Advanced Long Term Evolution (LTE-A) system. Carefully push the tray back in and then turn on your phone. To replace a SIM card and reprogram it with your information, follow the steps below. Last Updated on January 30, 2023 by Ron D. Morgan. For most carriers, you can have these details in your accounts dashboard. I decided to branch out and start TECODY as a side project to provide tech troubleshooting tips for readers. We recommend using WPA2 PSK security for your Wi-Fi network. Press and hold the Power button and tap on Power off. To activate your prepaid SIM card, you can follow the below steps: 1. How Do I Activate My TruConnect SIM Card? But remember, it is not the same as your TruConnect phone number and is different from it. As a Lifeline member, after activating your TruConnect SIM card, you will be able to use unlimited talk and text, 3 GB of data, and unlimited calls to Mexico, Canada, and China. ","acceptedAnswer": {"@type": "Answer","text": "If your phone has been stolen, please call TruConnect Customer Care at (800) 430-0443 as soon as possible. Once you receive your TruConnect SIM card and once you have a mobile device (either a new free or bought TruConnect device or your own device in which case it must be compatible), you can start the TruConnect activation process. He has a keen interest in all things technology, and loves to write about the latest developments in the industry. However, if the phone has been turned off or even the location services have been turned off, this won't work. How to Get Free Tablets from TruConnect? Most of you who have a TruConnect account will have an account number. Once you have opened the website, you will be able to see the phone's approximate location on a map. Link to redeem Amazon Prime offer will be sent upon activation of your SIM Card and start of service with TruConnect. Required fields are marked *. Account Access Dispute a Charge Lost or Stolen Phone Cancel . The customer service team is excellent and always available to help me with anything that I need. To track the IMEI, you have to get in touch with Law Enforcement Agencies in your country. Contact Customer Care of your SIM service provider and convey the serial number to them you noted in the first step to initiate the activation process. + Amazon offer: After 2 months, customer pays $6.99/month for Amazon Prime through Amazon Access pricing. All rights reserved. Affordable wireless plans built to connect you to your world. ","acceptedAnswer": {"@type": "Answer","text": "Once you have received your TruConnect SIM card, you must log in to your account and select My Trips. Find the SIM PIN on your TruConnect SIM kit, it is a 4-digit number. Once you have the SIM card, you can insert it into your phone and start using the TruConnect network. Have anything worth reading and writing about it, then why not send us an email to give us more details. + Amazon offer: After 2 months, customer pays $6.99/month for Amazon Prime through Amazon Access pricing. Is Wreckfest Split Screen Supported on Xbox One? Get account details from previous carrier. Customers are eligible for free monthly data if they meet certain requirements, such as being enrolled in the government's Lifeline Assistance program. Once you accept our Terms and Conditions and Privacy Policy, tick the box, then click Sign Up. Contact TruConnects customer care. You can get your TruConnect security PIN by calling 1-800-430-0443 or emailing them at. Additionally, you will have the ability to remotely lock or erase your phone's data if it is lost or stolen. Open the phone app on your phone and launch the dialer application. However, to make check your phones compatibility with TruConnects customer support service, as not all devices are compatible with the company. Copyright 2023 TruConnect. Visit the Sprint Login website on your web browser. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband internet access service and a one-time discount certain connected devices. Additional eligibility criteria are unique to ACP and do not qualify for Lifeline. Another option is to send an email to customercare@truconnect.co. Then only you can activate your TruConnect account on your phone. They are not the same. Under Internet APN press Add an Internet APN and enter the following data: Go to Settings, press Network Connections, Mobile Network, and at the bottom of the screen tap APN. After doing so, you will be able to connect to TruConnects network, make calls, send messages, browse the internet, and use any apps that require data usage (unless you have a Wi-Fi connection). No contracts, commitments, or credit checks. Scroll down to the Set up Wi-Fi hotspot section and click on Activate. Follow along to get connected: Get account details from previous carrier. You can use Google's Find my Device to track your device's location. A SIM card cannot be carrier-unlocked, instead, if you wish to use a TruConnect SIM card with another carriers phone, it is the phone that must be carrier-unlocked, which is a very common practice. ACP eligibility will be determined for the FCC by Universal Service Administrative Companys National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC. 3. Once you have opened the website, you will be able to see the phone's approximate location on a map. When you sign up for TruConnects services, you can bring your own phone to the provider. You can always reach out to us via our Contact Us Page. Ideally, it is a unique number for your account, and any transfer process cannot be complete without this particular number. "}}, {"@type": "Question", "name": "Does TruConnect Rollover Data? You should get a new message saying Welcome to TruConnect. The account number is on the left side of your Chit Chat Mobile Dashboard. If the FCC announces the end the ACP or we discontinue our ACP service offers, we will notify you and you will revert to receiving only the standard FREE Lifeline plan where available and if you are eligible. Dial the number 611 into your phone. These include Pell Grants (current award year recipients), Free and Reduced Price School Lunch and Breakfast, WIC Program, and income at or below 200% of the federal poverty level. That's why they offer Forever Data a feature that allows active customers to keep their data without any restrictions. These cookies ensure basic functionalities and security features of the website, anonymously. Analytical cookies are used to understand how visitors interact with the website. From there, you can choose the Activate tab to complete the process. Lifeline is a government assistance program designed to provide wireless services, plans with minutes, texts, and data, and even mobile devices to low-income citizens, and thus ensuring that everyone can stay in touch with their loved ones, jobs, and emergency services. To avoid these inconveniences, simply make sure that your credits never expire and that your balance never falls to zero. However, you cant bring just any mobile device. TruConnect, believes that customers should be able to keep their data without the typical industry gimmicks, buy-backs or rollover schemes that all eventually expire. JavaScript seem to be disabled in your browser. TECODY IS MY BRAINCHILD. TruConnect.com Broadband Page - TruConnect.com Lifeline program participants are eligible to participate in the new federal government funded Affordable Connectivity Program (ACP). These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. All rights reserved. Complaints Complaints TruConnect Communications, Inc. Then, choose Properties. As TruConnect offers a Bring Your Own Phone program, it means that it allows customers to bring their own devices to TruConnect. If you decide to pick up your Lifeline phone at any of their stores, make sure to bring your ID, proof of address, and proof of eligibility for any of the required programs, such as CalFresh/FoodStamps/SNAP, Medicaid/MediCal, FPHA/Section 8, or any of their additional programs, listed at truconnect.com/locations#additionalPrograms. You have now successfully activated your TruConnect SIM account with the help of this activation guide. Start by selectingFirst Time Here? and enter your TruConnect phone number. All rights reserved. Get connected to FAST and FREE Wi-Fi hotspots . Notes: Formally known as TruConnect Mobile, TruConnect was also formerly known as Telscape. Yes, TruConnect offers unlimited data plans for customers. Free wireless services and phones are an opportunity one can use to make their lives better. Once you have your new SIM card, you will need to insert it into your phone. Passcode is 0000. Follow the steps below to say hello to hassle-free phone service with TruConnect. Once the replacement card is programmed, it will be delivered to you through mail or handed to you in your nearest retail store. Take out the old SIM card and place the new one in the same way. Finally, ask the customer service representativefor your account number, PIN, and billing address. 5. Alternatively, mail them, asking them for your PIN and account number. But first, find out what the TruConnect account number is in the next segment. Bring your unlocked compatible GSM device to Tru Connect. TruConnect Communications, Inc. Tell the new provider you'd like to port your current phone number, and they will let you know what details they'll need in order to port it. When calling them, press 1 to choose the English language option or choose others at your convenience. Next, locate the small hole on the side of the phone and use the tool provided or a paperclip to insert it into the hole. If you are unable to make a call, make sure to redo the SIM activation process above. Visit the TruConnect renew Page and then choose any one of the states. Locate TruConnects store and ask them to give you a replacement SIM card and to reprogram it. We recommend verifying capitalization of addresses and reading all numbers back to the customer service representative to ensure accuracy. Please contact Best Cellular customer service if you need help or cant find what youre looking for in our list of United States mobile virtual network operators and wireless communications service providers. Do so during the SIM card replacement process. The only way to unlock a password-protected SIM is to obtain a special code known as a PUK (PIN unlock key) from your mobile provider, who may require you to prove your identity before providing you with this code. What Phone Carrier is Compatible with TruConnect? Look for the Serial Number on the back of your SIM card. You can either add data by visiting the TruConnect website and clicking on the Express Pay link, or by calling the TruConnect customer service line and speaking to a representative. 3. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband internet access service and a one-time discount certain connected devices. SIM cards hold the service provider information and your phone number, therefore replacement SIM cards must be reprogrammed with the information on the lost card. ","acceptedAnswer": {"@type": "Answer","text": "TruConnect uses either Sprint or T-Mobile's network depending on location. Next, call the customer care number, 611, to activate your SIM card. But for TruConnect, you have to contact the TruConnect customer support department. If you wish to transfer your TruConnect number to a SIM card from another carrier, you must also call TruConnects customer care and request a phone number transfer at the porting department.