Make sure the distance is less than 30 feet, with as few obstructions in the way as possible. Thats annoying. The setup always goes smoothly but it soon loses connectivity. What is going on? You can either create a new playlist or add songs to an existing playlist. Often, power cycling your cable modem or router is enough to resolve connectivity problems, but sometimes its necessary to contact your ISP. Some of the most popular sleep sounds include ocean waves, rainfall, and bird songs. But, with every problem, there is (usually!) When it comes to Amazon Music, however, you dont need to connect it via a Skill, since its an Amazon product. 5GHz guarantees a stronger and more stable connection (if the Echo is close enough to the router, of course). You can choose which service Alexa uses to play your music for streaming stations and general requests. I have a multi speaker setup (PlayBase, Sub, two Sonos Ones). Amazon offers Guard Plus for Echo device owners. But, how long will Alexa play music before turning off? We suggest that you start with a tried and true fix for electronic devices: the restart. Why does Alexa stop playing music on my device? Finally, ask Alexa to play the playlist for you. Weak Wi-Fi signal 6 Common Music Streaming Problems and How To Fix Them, Echo Show Song Lyrics Not Showing Or Being Really Buggy, Newsletter (14th Dec 22): Eufy Caught Lying (Apparently? | Select your Amazon device, then Language, and ensure UK English is the set language. Once youve connected the Skill, you can go to the Entertainment section of the Alexa app. You can stop your Alexa from turning OFF randomly by ensuring your Alexa-enabled device is within the desired Wi-Fi range, and your Echo is connected securely to the internet. You should also check the Wi-Fi password and try to restart the modem and router. You can also do a factory reset. These problems can be easily fixed in the following manner. The most recent device Go to the Search bar, and hit the Alexa Skills category. This means that, in the meantime, you will need to download BBC Sounds the BBCs radio and podcast app to be able to access its stations. This may increase battery usage, but the app will continue running and playing sound until you stop it. | Theres no definitive answer to this question since it depends on how youve configured your Alexa device and which radio stations you listen to. Wait for about 30 seconds, then turn the But dont worry, as connectivity issues are pervasive with these devices. If youve tried all of these troubleshooting steps and youre still experiencing issues, contact Amazon support. |, Mobile/Tablet app In order to find and turn this setting off, please follow the steps below: Go to phone settings Go to Device Care Select Battery Find and select iHeartRadio The next screen will tell you the strength of the Wi-Fi network. WebOpen the Alexa app, then tap Settings > Device Settings. Open the Alexa app's hamburger menu and select Settings. Sometimes the music pauses to buffer one too many times or it just stops altogether! On the next screen, go to the tab labeled Your Skills. It is available and playable on other Tunein platforms but seems now to have been removed from whatever version Alexa uses. Update both as necessary. These are not stubborn problems, and the following steps will guide you on the same. Turn off your Echo device. There are several possible explanations for why Alexa might stop playing music. I had the same issue on my echo dot this morning. Select the app you want to prevent from sleeping, and then tap Battery. If the Echo cant connect to the internet, it wont be able to play music. Update, Audio intentionally distorted in episode nine of The Whisperer in Darkness, Mobile/Tablet app Make sure that your Echo is connected to the internet and that your internet connection is working properly. Voice requests to control Sonos and play music will likely fail. This has recently started happening on my Echo. You can also ask her to keep playing the last song or station that she played. Go back to Skills and Games, search for the Skill, and Enable it again. Alexa completely failing to understand a single BBB radio station pic.twitter.com/0SI6GV83dF. Your router may use both security protocols, WPA (Wi-Fi Protected Access), andWPA2 (Wi-Fi Protected Access II). You can also ask her to play ambient or nature sounds to help you fall asleep. There appears to be a glitch with Alexa that means it will only play a BBC radio station if you do so through BBC Sounds. WebThe problem is that my Echo, randomly (after some minutes or hours) stops playing radio station saying something like The radio xxx is not available now. Your email address will not be published. Alexa?? Amazons help isnt at all helpful on this one! The app also includes a sleep timer, so you can set a time limit for how long you want the sleep sounds to play. Why is the volume so low when listening via my Amazon HD8 device? This enables your content such as favorites and playlists to sync. Check out these TechJunkie articles: Here are the answers to more questions about your Echo devices. a relatively easy fix. Unfortunately, when you open up the Alexa app on your phone, youll Amazon offers a one-year manufacturers warranty on Echo devices, so if its still new, contact Amazon for further assistance. Not on Tunein on tablet or smartphone or even PC, just from Stupid Alexa. There is no definitive answer to this question as it depends on a number of factors, such as the specific make and model of Alexa device you are using and the type of sleep sounds you want to listen to. On the next screen, youll see the network youre currently connected to, as well as other available networks. This happens to me a lot, too. It seems @alexa99 is having problems playing BBC radio stations and rather than just saying "Alexa, Play Radio 6" you now need to say "Alexa, ask BBC WebAlexa keeps cutting out when playing the radio because of a possible weak Wi-Fi signal, too many devices sharing the internet, a slow connection to your ISP service provider, or a blocked router port. Under investigation, Listeners hearing Red Button broadcast after launching BBC Sounds TV app, BBC Sounds Sadly, I am having exactly the same problem with the same radio station again. I have my WiFi router scheduled to switch off at midnight and turn back on in the morning. Switch Wi-Fi networks, if possible. You can also ask Alexa to play music from a specific artist or album. You can then say, Alexa, ask BBC Sounds to play Radio 1, for example, and listen to BBC stations through your smart speaker as normal. The Entertainment section is where youll find your recently played music, as well as other options for music and podcasts. This functions much like Bluetooth does, except that youll be using a wired connection versus a wireless one. Another possibility is that the Echos microphone is experiencing interference. Im Tristan Perry, the guy behind Smart Home Point. WebThese are three likely reasons this is happening: 1.) Restart Your Alexa. No BBC radio stations on #alexa this morning? This does not effect our editorial in any way. A poor Wi-Fi signal makes it hard for your Echo to connect to the internet where its retrieving your music. Please use the Sonos app. This topic has been closed for further comments. WebThere are a few basic troubleshooting steps that may resolve these issues. Why is the sound distorted on episode nine of The Whisperer in Darkness? 2) The song you are trying to play is incompatible with When resetting the second-generation of the Echo and the Echo Dot, heres what youll do: Press and hold the Microphone Off and Volume Down buttons at the same time for about 20 seconds until the light ring turns orange and then blue. Head to Amazon's website for full Please check your device settings to ensure Wi-Fi stays enabled. Recently moved. Under investigation, International users have reported no sound when streaming, When listening using an Amazon HD8 device, the volume is very low, Smart speaker On the bottom of the Echo, theres a power LED that serves as a Wi-Fi indicator. When you find it, click on the Skill. WebYou might want to run a diagnostic on your Wi-Fi - sounds like your connection keeps dropping. If youre not sure which sleep sounds to choose, the Alexa app has a sleep sounds library that includes a variety of sounds and tracks. But However, in general, most Alexa devices are capable of playing sleep sounds overnight. Once connected, youll be able to control which station and song you listen to, as well as the volume. There are a few possible reasons for why your Alexa might keep stopping when playing music. 2.1/ Open the Alexa App>Skills>Your Skills>Sonos and 'Disable' followed by 'Enable'; 2.2/ Ensure that you don't have multiple Amazon accounts logged into different Apps on your device, as this can confuse the Amazon Authorisation. How To Make and Answer Calls with your Amazon Echo, How To Set the Amazon Echo Alarm to Wake You with Music, Over 200 Amazon Echo Easter Eggs & Tricks, How to Install Apps on the Amazon Fire Stick or Cube, How to View My Echo Show Camera Remotely from Phone, How To Fix an Eero Not Connecting to the Internet, How to Change the Location on a FireStick, How to Download Photos from Google Photos, How to Remove Netflix Recently Watched Shows. Alexa is a voice controlled assistant that comes with Amazon Echo. The most common cause of Alexas music pauses in the midst of songs is a faulty internet connection. On the bright side, your journey will most likely end with this step, as they will be able to help you even if that means sending you another Echo. That way, youll reduce interference from other devices while increasing the connection and range at the same time. Your WiFi may be affected by interference which would cause TuneIn in the UK is now geoblocking the majority of radio stations based outside the country. BBC Sounds playback on Alexa stops or cuts out BBC Radio 4 | Update Like any other customer service, they will probably test your patience by politely asking you to repeat all the steps youve already taken. This is the most likely explanation for why Alexa might suddenly stop playing music. Check the strength of your Wi-Fi or mobile data. There are also a number of instrumental tracks and meditation sounds that can help you fall asleep. Here are a few tips on how to keep Alexa playing music all night. Go to Settings, then tap on the Wi-Fi section. After connecting Alexa to new internet, I keep getting that my pandora can't be palyed. First and foremost, youll want to make sure Drop In is enabled on the Alexa device youre attempting to call. Sorry, our virus scanner detected that this file isn't safe to download. The tap Pair a New Device. Find the small hole at the base of the device, insert the tool, and press in the reset button. We'll send you an e-mail with instructions to reset your password. This will ensure that she doesnt respond to any of your questions or requests during the night. One way many people use it is for playing music. If you want to see if this is the issue, try using another music streaming service such as Pandora or Apple Music, just to see if the music has the same interruption. So its not my wifi. If you cant find the issueaffecting you thenget in touch. But with some troubleshooting, you can get back on track to listening to your music, sans problems. This is a monthly subscription plan that makes it really easy to contact Tech Support. You may have your device set to shut off Wi-Fi once your screen goes to sleep. Trying another device if possible Some users describe this issue as being specific to certain music streaming services. This time, it is not found doing a search using the Alexa app. Related Reading: Echo Show Song Lyrics Not Showing Or Being Really Buggy. However, there may be some exceptions. You have finished setting up your brand new Amazon Echo, and youre eager to issue your first voice command to Alexa, Amazons voice control system. This is one of the most common reasons that your Echo has to keep buffering your music, or it stops altogether. Sometimes it plays 5 songs on my list. "Alexa, ask mytuner radio to play echoes of bluemars", You may need to turn on the skill first if you haven't already done so. Then turn on the Wi-Fi on the other devices. Wait for about 30 seconds, then turn the router back on. If your Amazon Alexa is cutting out, make sure it is properly plugged and the power cord is secure. This happens to me all the time. WebOpen Settings, and then tap Apps. Read more. We've identified a problem with Google Assistant. Always losing connection, getting that red ring saying its having a problem whereas my 1st gen Echo has been flawless. This option offers greater freedom when playing your music because now you have app-specific actions available to you like replaying a song or going back to the previous song. If switching networks isnt possible, try reducing the number of devices using the particular Wi-Fi network. Your comment will be manually reviewed and approved by Tristan in less than a week. Try asking Alexa play (radio station) on Tunein. The first is through the Alexa app. WebConnect to your router's 5 GHz channel. Thanks, I will take an in depth look at that tomorrow. There, youll see an indication via the number of bars of how strong your signal is. However, in general, Alexa will play the radio all day if you want her to. Customers are sharing videos online showing their Alexas being unable to understand requests to play BBC stations. Try switching the security protocol to just one of them. With an Echo Show, you can simply use the screen. pic.twitter.com/CNXsPOfeuw. Reading this thread reinforces my sceptical view of gadgets which offer technology for the sake of it. How To Screen Record Facetime With Sound On Iphone, How To Make Custom Notification Sounds Iphone. Disclaimer: Some pages on this site may include an affiliate link. Choose from one of the available options. One day it will find and play a station the next it can't find it! In the App Store, you can also go to your account icon in the top, right-hand corner of the screen. Thats what i need to know, not how to connect. Turn off your Echo device. Once there, search for Alexa. Its no secret that Alexa is a fantastic personal assistant, but did you know that she can also keep you entertained all night long? (and many of them will also play your Bluetooth phone, same as the speakers). My Echo plus worked flawlessly for a couple of years. Playback stops unexpectedly: If SiriusXM stops playing on your Alexa device, please ensure your login is not currently being used in another location. The most recent device to be logged in will be the one that is able to play SiriusXM online. Your username and password can be used on more than one device - but only on one device at a time. Privacy Policy | On the next screen, tap on Disable Skill. This can be caused by loud noises or by other devices that are using the same frequency as the Echo. It would also make the Echo a lot more accessible from all parts of your home. There are a few possible reasons your Echo could be losing connection, and the most common issue is with the Wi-Fi. For more information please visit our Service Status Page. That can be a good thing since that leaves the 5GHz unburdened. If the connection doesnt come back at all, you may need a new Echo. Sorry, we're still checking this file's contents to make sure it's safe to download. Unfortunately, there doesnt seem to be a solution to using Spotify that doesnt involve interruptions at least not yet. Fewer bars mean a weaker signal. Yes, Alexa can play music for sleeping. Theyll be able to help you determine the root of the problem and may be able to provide a solution. This can be a great option if youre not too far from your Echo. You can use the Alexa app on your phone or tablet to connect your Echo to the 5GHz. Is the Wi-Fi connection is bad, or theres no connection at all? After that, its the same drill as with the first-generation devices: the light ring will turn off and on again, then itll turn orange, and the device is ready for setup via the Alexa app. Music is how many of us get through our day. Do the same with your modem and router, and turn off the Wi-Fi on all connected devices. When using these streaming services, users have complained that their music stops every few songs, but eventually resumes. If you want to see if the Skill is the problem by disabling, then enabling them again, you have two options. However, 2.4 GHz performs better for devices separated from the router by walls or other obstacles. First, you can stream music to your Echo via the Alexa app. Whether its Rock, Rap, Latin, or Classical music has the power to move us. I tried that and several other ways of saying it. The Amazon Echo can only connect todual-band Wi-Fi (2.4 GHz/5 GHz) networks that use the 802.11a/b/g/n standard. Youre entire article speaks to obtaining a connection, yet the issue in the headline is about it continually losing a connection. Just make sure that you add the music to a custom playlist first so that it will keep playing all night long. So, if you want Alexa to play music for a longer period of time, ask her to play music at a low volume. If your Echo isnt letting you do that, youre no doubt frustrated! I have just tried again to get it to play that radio station via voice command and it did. Do the same with your modem and router, and turn off the Wi-Fi on all connected devices. Some of them dont even support the 5GHz channel, which can make the 2.4GHz too busy. To see whether your app needs an update, youll need to go into your respective app store. Fortunately, the chances of the issue being too serious to deal with on your own is low. If you have any questions, feedback or suggestions about this article, please leave a comment below. teied all the usual reconnected numerous times but every day it loses its connection and the only solution is switch off and. Go to the Amazon Music app, tap, and hold the app icon. France May Day protests: Hundreds arrested and more than 100 police officers injured as riots break out, Gwyneth Paltrow wont seek to recover legal fees after being awarded $1 in ski collision lawsuit, reporting issues for the second straight week, 'I was spiked and raped but saw no justice. Then you can open the Alexa app on your phone and start the setup process over again. How long will Alexa play music before turning off? Before the Echo device takes all the blame, you should check other devices (phones, tablets, smart TVs, computers) to see if they have a good connection. Read about our approach to external linking. If thats the case, its probably the Echo that doesnt connect. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. Note: Connection to your router's 5 GHz channel isn't applicable with Amazon Tap. When you stream music via the Alexa app, you control songs and volume via the app or your Echo. In cases like these, it may be best to reach out to Amazon for further assistance. If you want to see an indicator of Wi-Fi strength, youd have to go into your Echos settings and go through the steps as if youre changing your Wi-Fi. Another possible explanation is that you have set up Alexa routines that unintentionally turn off the music. Why am I hearing broadcast audio within the BBC Sounds TV app? https://voicebrew.com/alexa-radio/#:~:text=To enable the myTuner Radio,tap/click the Enable button. To perform the reset on the first-generation Echo and Echo Dot devices, you will need a tiny tool: a paper clip, an earring, a needle, or very thin scissors. Connected TV To make sure your Alexa device is always playing the radio, youll need to enable the Radio skill in the Skills section of the Alexa app. Playing radio or music on a smart speaker is one of the most basic functions Alexa provides, which is why it can be very frustrating when it stops playing in the middle of a listening session. 1. WiFi Connectivity Issues ), & Other Smart Home Updates, Ring Device Health Says That Voltage Is Too High (Danger!), 11 Reasons Why Smart Thermostats Are Pointless, How To Tell If Someone Is Watching The Wyze Cam Live Feed. Go to the settings page and select App Settings Go to the Clear Cache button and press it When done, You would simply go into your Devices Settings, then to Bluetooth. Other times it plays up to 50 songs on my list, but it always gets to Alexa saying " having problem playing pandora lisit". Hopefully, this article has helped you determine why Alexa is stopping music playback and how to fix the issue. ), Heres Why Amazon Echo & Alexa May Soon Be Subscription Only. WebPlayback stops unexpectedly: If SiriusXM stops playing on your Alexa device, please ensure your login is not currently being used in another location. More often than not iHeartRadio loses connection because there is an issue with your Internet connection. We are aware of this and working on it. In order to determine the root of the issue, its important to troubleshoot your Echo. One of the many things that Alexa can do is play music. Obstructions such as walls, as well as the ceiling or floor between floors in your home, can all act as barriers to Bluetooth signals. She will start playing the songs in the playlist and will continue to play them until the playlist is finished. Your email address will not be published. Once youve done that, you can then ask Alexa to play your favourite radio station by saying something like, "Alexa, play BBC Radio 1.". Or, if you want to listen to music for a shorter amount of time, ask her to play music at a high volume. Open the Alexa app and go to Devices > Echo & Alexa > Your device > Bluetooth devices. How do you get Alexa to play continuously? Even dishwashers, air conditioning vents, or stereos can cause minor problems. This can result in anything from distorted music, to your favorite song cutting out midway through. Once youve moved the devices closer to each other and reduced the distance, the signal should improve, and so should your music playback. Smart Home Point 2019-2023. Enable Alexa Radio by Installing the Appropriate Skills. This is one of the most common reasons that your Echo has to keep buffering your music, or it stops altogether. Then, tap on the Skill that you want to disable. Update, Some users are being asked to link their account despite already signing in on Alexa devices, BBC Sounds playback on Alexa stops or cuts out, BBC Radio 4 California Consumer Privacy Act | For Android users, youll go to the Google Play Store. I've just played it by finding it via Tune-In in the Alexa app. With a knack for troubleshooting device issues, shes been the go-to for family and friends for all kinds of tech-related issues - dating back to VCRs! WebRestarting your internet router is also a good step to try, and making sure your router's software is up to date. 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Update, Download option not available for some programmes. If the music has just started playing and is at a low volume, Alexa will play music for longer. But can you play it using voice commands? One possibility is that your WiFi connection is not strong enough to support streaming music. Where I was trying to play iHeartRadio and it was dropping. Web6 Main Reasons Why Your Alexa Might Stop Playing Music 1) Your Alexa device is not connected to the internet. Then search for the Skill that youre looking for. Enter your username or e-mail address. WebAlexa Echo Show keeps disconnecting from the Bluetooth speaker because of outdated software on the Echo, interference from other devices, or an incomplete charging of the December 29, 2022. All Rights Reserved. Inconsistent internet connection? Can Turning Smart Bulbs Off And On At A Switch Damage Them? This is the easiest problem to fix and will be covered in the next paragraph. You can request the specific radio station and it should play as normal.. In the meantime, if you say Alexa, play BBC Sounds, she will then ask what you would like to hear. Best answer by UKMedia 31 December 2018, 10:45. Unrestricted: The app will be permitted to run in the background without any restrictions. Keep in mind that router signals spread horizontally and downward from the source, so the higher you move the Echo and the router, the better. Another possibility is that there is something wrong with the audio file that you are trying to play. The station is as above "Echoes of Bluemars". My 2nd gen echo dot is a complete piece of garbage. If you have any further questions, feel free to reach out to us. Please try again in a few minutes. Believe it or not, baby monitors and microwave ovens can significantly interfere with your Wi-Fi. This is based on how long the music has been playing and how loud the music is. Here are some useful tips for solving your Echos connectivity problems. Tap on the i next to the Wi-Fi network youre connected to. WebIf your Alexa has been randomly playing music, there are many things you can do to fix it. From the Alexa app home screen, go to More, then Skills and Games. There are other radio skills that can be used, the MyTuner skill is good for foreign stations. Poor wi-fi connection? Bluetooth has an average range of 30 feet. However, if youre not using your Echo device, we recommend turning it off to conserve energy. Your only other option would be to use your mobile device with your Echo via Bluetooth. Once 30 minutes has passed, the music, podcast, audiobook, or other sound will stop playing. If the Echo cant connect to the internet, it wont be able to play music. Perhaps a device update or Alexa app update will remedy these in the near future. Ease this congestion by turning off Wi-fi on devices youre not currently using. | Meaning, you can practically see your Echo from your mobile device, and vice versa. This option is great if you want to have all the controls at your fingertips and have a wider range of music selections. Like apps, skills give Alexa the With an Echo Show, you can simply use the Move both the Echo and your router as far away as possible from all electronic devices in your home that could hamper the signal. When the light ring turns orange, your device will enter the setup mode. You can access all of these sleep sounds by saying, "Alexa, play sleep sounds" or "Alexa, play nature sounds.". Great suggestionshowever my Echo dot does not have the LED light indicator for WIFI strength that you referred to?? If you tried the solutions above and came to the conclusion that your Echo needs replacing, check to see if your device is still covered under Amazons warranty. Checking on your Wi-Fi strength varies depending on which Echo you have.