To send a "Peer to Peer" (private) message: Click "Sign In" if necessary Click the "Peer to Peer chat" icon Click the "New Message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. i need someone to come out a fix it, who do i call? How can I pause and rewind live TV using the Spectrum TV app? It's not my router. He looked at the downed cable and said he would put in a ticket to get someone to come out and look at it but no one has showed up. For 24 x 7 technical support, account or billing assistance, visit Spectrum Customer Support. The smaller wires were for phones and cable-connected TV and Internet. If wires are coming in off a pole, the very top wires are Pepcos, she said. rev2023.4.21.43403. If you don't fix what is - again, I emphasize - YOUR SCREWUP in the next few days @GetSpectrum, I will literally be unable to work because of you. How to report a down or damaged CenturyLink line If you see a damaged telephone pole, wire, cable or pedestal, call us at 800-244-1111 to report the problem. Connect and share knowledge within a single location that is structured and easy to search. Why does this exterior paint keep blistering? Most of the lines coming from the street and snaking down the side of our house are cable lines we have never used, left over from the previous owner. If additional resources are needed (bucket trucks, street closures, etc.) ET. Latest outage, problems and issue reports in social media. Share them here. 1. Then, to let us know why you're calling, say Line is down.. Seems easy enough for a coaxial/tv cable. The RTV6 team has been Working For You in numerous neighborhoods across central Indiana after cables were left unburied by service providers. They are available Monday through Friday between 7:30 a.m. and 6:00 p.m. Let us know if you find downed or uncovered wires or cables in your area. I have a problem with Spectrum This seemed more like a GC question and less like a landscaping question so I asked here over the gardening SE site. And I have a very loud mouth. Very reliable. On whose turn does the fright from a terror dive end? Dependent on the area, and the number of jobs in the system, lines are addressed within 3-7 business days. Spectrum tech caused this and just left, who does that? A: Cable and phone wires dont carry current, so its safe to remove them. Supposedly fastest speeds and even after many calls to you guys our internet is still LAGGING! That said, cable lines tend to be buried fairly shallow. Where is the line down? First, call the service providers phone number listed on your bill. I work for a local utility company, and we are having a major problem getting in contact with someone for maintenance. The cable looks like it's still connected at both ends and that it's just sagging down.. If you are at an office or shared network, you can ask the network administrator to run a scan across the network looking for misconfigured or infected devices. I've been with @GetSpectrum @Ask_Spectrum for multiple years. From there, click the 'New Message' icon. Thank you for visiting and posting on our Forum. Thats a drainage problem. Shameful. Spectrum tech caused this and just left, who does that? Some utility companies mark or paint their lines. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. Please let us know what issue you are experiencing with Spectrum: Thank you for the report! @Ask_Spectrum why ******** do yall keep raising my bill? He gives free estimates, but because you have already supplied pictures, he has all the information he needs. Whether you are starting new service or getting the cable replaced because of issues, the service providers technician will often run the cable across your yard to where it connects on your home. AT&T has a page to report an unburied cable, exposed wire, obstructed or down line. Asking for help, clarification, or responding to other answers. Christina Harper, a spokeswoman for Pepco, which supplies electricity to Washington and surrounding communities in Maryland, said you can trace a power line as it comes into your house. In your yard it's supposed to be 18+ inches, but more often than not, all cable company bury guys are lazy and you MIGHT get 6" deep. Futuristic/dystopian short story about a man living in a hive society trying to meet his dying mother. If you use Spectrum and have experienced an outage, it's important to contact the company to report the issue and get help. Please send us a peer to peer message with your name, your best contact phone number, the affected address (or addresses) in question, as well as any additional details including location of the dropped lines, if any trees are in the way, etc. This morning I was on the phone for 45 minutes trying to get a work order for a line change out. I have escalated your issue to the Comcast Team available to these forums. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. All rights reserved. Hi dan999999. Remember: This number is just for unburied ground cables. Somethings living in the ceiling maybe squirrels, maybe not, A safe way to get rid of all those old cable and phone wires. Let us know. Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. And its a new box. How to combine independent probability distributions? New blog post from our CEO Prashanth: Community is the future of AI, Improving the copy in the close modal and post notices - 2023 edition, Is this a "Dumping pit" by the builder and who is resposible to pay for this house was built 1998. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. You can click my name (ComcastJoeTru) to view my profile and send me a private message. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. When we replace a pole or lines of Spectrum fall off a pole, we don't know who to call. Call us anytime at. They can resolve the problem. In the 'To' field, type 'Xfinity Support'. For more information, please see our For instance, AT&T has a page to report an unburied cable, exposed wire, obstructed or down line. my bill has gone up twice without notice in the past year while i get service outages at least once every few weeks. Is it my responsibility to pay for this relocation, who does it, and any ideas of cost? We'd love to get this taken care of for you and make sure it is secured tight where it needs to be. Want easy home advice delivered right to your phone? @Ask_Spectrum outage again in Brooklyn. @danii @_JSplash @GetSpectrum I'm in Orlando too I just got upgraded from 75 to 100 for ATT the same price. Click the "direct message" icon. In the 'To' field, type 'Xfinity Support'. I can't go anywhere else to work for obvious reasons. She said ever . Typical cable television cable drops, from the service point (tap) to the house can be 6 mm diameter, but the c-in-c will be slightly larger. Thanks for escalating my case. . - BMitch . Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. INDIANAPOLIS -- If you live in the city, you likely have wires or cables buried underground somewhere on your property, but if the company that puts them there forgets to bury them it can become a hassle to get the mess cleaned up from your yard. Click that or follow this link: https://comca.st/3dmD3n4. What does 'They're at four. As you are aware, when you call the "800" numbers, you will get a residential sales or repair tech who does not usually have access to contact local maintenance teams. Click that or follow this link: https://comca.st/3dmD3n4. Useful comments include a description of the problem, city and postal code. @GetSpectrum Your letting me down! A tree in my back yard has two large branches resting on the phone/TV cables. FIX THIS. If that doesnt work, look around on the internet and see if there is a telephone number for unburied or exposed cables for your service provider. I would be happy to look at any existing tickets to see what our next steps are for getting this taken care of. ^JC, We are glad that this working and apologize for the inconvenience. It is the second largest cable operator in the United States. ^JC, We are glad that this working and apologize for the inconvenience. Click "Send a private message" and private message me. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Generally, you'll have to pay the utility to move it. If all that fails, file a complaint or concern with the Indiana Utility Regulatory Commission, which regulates the larger service providers in the state like AT&T, Comcast, Spectrum and more. If you don't fix what is - again, I emphasize - YOUR SCREWUP in the next few days @GetSpectrum, I will literally be unable to work because of you. Spectrum Channel Lineup. However, its critical not to cut into a power line, as you know. Check back often for a reply in this thread from a Comcast Official Employee. In January, we had a heavy snowfall (wet/damp snow) which caused one of my trees to fall and take down the cable lines with it. A few years ago Spectrum acquired Time Warner Cable. @dpollitt, you might have to go out 5-10 feet to each side to pull the cable a foot or two to the side, but it should be doable. Parabolic, suborbital and ballistic trajectories all follow elliptic paths. When the number of reports exceeds the baseline, represented by the red line, an outage is determined. Hey @ATT are you better than @Ask_Spectrum because I have had issues with them since September? Type your message in the text area near the bottom of the window. Its bad enough your internet service sucks, @AlishaGrauso @GetSpectrum @Ask_Spectrum ****, youre still having problems?! @dpollitt, you might have to go out 5-10 feet to each side to pull the cable a foot or two to the side, but it should be doable. Thanks for responding to this community post and letting us know about your line concerns that still need to be addressed. Any Xfinity agent can enter in a ticket for the field to address down or drooping lines. Type your message in the text area that appears at the bottom of the window and hit enter to send. Williams charges $95 an hour. I ditched it in to the proper depth and had them lay conduit (thin polyethylene plastic pipe) for future maintenance ease. Give Light and the People Will Find Their Own Way, Indianapolis, IN Interactive Weather Radar. However, if you want to really clean up the mess above that, the power-carrying wire and the abandoned cable and phone lines are pretty close together, and youd need to be working on a ladder. A $15 a month increase for Internet that works when it wants to, buffers constantly, and has the worst customer service Ive ever experienced? Zip 90004. In the last three months, how would you rate Spectrum? Thats exactly what happened to Carole Meyer in Fishers. Plot a one variable function with different values for parameters? And, no answer.". Then yesterday out of the blue my modem stopped communicating to the server and my internet has been down since. Can you please send us a DM with your name and at least two of the following: the account number, the phone number associated to the account, or the full address? Ensure you are first signed in, then you will see an icon at the top right of your page. I filled and reseeded and you wouldn't even know it was there. And when you rebury the line, try to get it deep enough so it can't be hit with an aerator or other routine yard maintenance. Sign in or register to get started. The cable wires (looks like fiber optics) are tied wrapped at each pole but not fully connected. delays are possible. SPECTRUM TV The Best Cable TV Service for $ {srcitylookup/city}, $ {srcitylookup/abbreviatedState} 125+ available channels 85,000+ On Demand titles No contracts Shop now Find Best Offers Entertainment for Everyone All plans feature live sports, breaking news, blockbuster movies, Spectrum Originals and thousands of FREE On Demand options. Williams suspects the cable is Comcasts because the cable is above ground. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I have tickets in and it has been two months. After completing this captcha request, you can continue to access the site as normal. A minor scale definition: am I missing something? User reports indicate no current problems at Spectrum Spectrum (formerly Charter Spectrum) offers cable television, internet and home phone service. Using an Ohm Meter to test for bonding of a subpanel. So we checked and discovered she may have to pay for the repairs, unfortunately. Users are reporting problems related to: internet, wi-fi and tv. How do we safely remove these without getting electrocuted? So, the bigger question, why does it keep happening? Having problems? Last problem: April 29, 2023 at 5:33 p.m. @Ask_Spectrum it's not just TV down in 26554, @GetSpectrum internet is still *** in 2021, may the dear lord help this company . just taking a moment to say that @GetSpectrum sucks. Realtime status of outages and problems with service providers. Even after speaking with him. 10-month-old dead thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Advertisement. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. Need for water pressure regulator when increasing supply line. If you live in the city, you likely have wires or cables buried underground somewhere on your property, but if the company that puts them there forgets to bury them it can become a hassle to get the mess cleaned up from your yard. The tools used to locate underground wires are not always precise, and 811 guidelines say that holes or trenches should be kept at least 18 inches away from either side of marked lines. Since you have everything located, this should be a pretty quick job with a Ditch Witch or similar trencher. Below is a sample of our national line up. With our new Xfinity support direct messaging, you do not need to input the name of a person. Once you have: 1) reviewed that the damage is not in the cable company's easement (s), 2) reviewed any written contracts you may have (or had) with the cable company exempting them from damages or lawsuits for destroying your yard, and 3) have photographs and evidence of the damage inside your yard, you may want to 4) obtain three reasonable Since the cable tech had so little to do, they charged me for time and materials which was basically dropping the conduit in the bottom of the ditch with enough left over on each, snaking the cable, putting ends on and connecting them. Meyer said she tried calling AT&T multiple times to get someone out to her home to bury the cable, but she kept hitting a wall. If you are experiencing problems with Spectrum, please submit a report below. @Ask_Spectrum is there an internet outage in 40214 zip code? Once you hit that chat icon, you'll be able to initiate a new chat with Xfinity Support, so please just send us your full name and we can continue helping out there. Some blame the issue on the fast-paced expansion of new high-speed internet, fiber and other service providers in central Indiana, which means more cables are being run and sometimes the step of burying the cables falls through the cracks. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street . Terrible service I want a credit for the downtime and the poor service.
Boston Tour Dates 1978, Articles C