About Stonewater Contact us Customer login Your home Supporting you Get involved Policies Privacy Policies These policies apply to customers whose homes are owned by Legal & General Affordable Homes and managed by Stonewater. I had asked them to not drop bundles of singles from a worker's shoulder onto the roof. No, Stonewater Inc does not offer a senior discount. !.Depending on the outcome of this reply we will be seeking further legal advise as I know this will be met again with a FLAT NO. 155 0 obj <> endobj Our ambitious house-building programme aims to build 1,500 new homes per year from 2019 onwards, driven by our vision of everyone having the opportunity to have a place that they can call home. 155 26 I understand it must have been quiet frustrating. 0000003684 00000 n Find out how to make a complaint and how we will deal with your complaint. Gail take me through the steps and all process, she gave me really helpful information and really make this process easy. It goes against our guidelines to offer incentives for reviews. I would highly recommend the process and consider myself extremely lucky to have dealt with her and this association. In April of this year, I wrote a letter to the President of Stonewater. We also offer extensive concrete repair, waterproofing, encapsulation, and drainage options. I climbed into the attic and discovered that the Stonewater employees has connected the 2-bathroom vent ducts together. Her cheerful laughter and mood makes us all feel that little bit better every day.So on behalf of all the tenants at Norfolk House we would like to say a very big thank you for making our lives that little bit better each day and that we all love her to bits. Bloody awful. We'll be in touch with you soon ~ Matt. Embracing a more traditional notion of Home, Stonewater offers three exceptional floor plans prioritizing modern and open interiors synonymous with Blue Heron's award-winning design. Companies can ask for reviews via automatic invitations. They could not fix the dryer vent, so the man in charged said he would have to call his supervisor to come over. We'll be happy to hear from you. I have constant smell of damp in my house. Enjoy your new home :) - Hani, I have recently started a tenancy with stonewater housing the lady assigned to me Jo has been extremely supportive and helpful in assisting me everyone I have spoken with has been kind and helpfulI am now exited to make our house a home for me and my kids I have had a great experience with jo at stonewater helping me get my tenancy sorted the process happened quickly and everything is how it should be in the home no problems at all Highly recommended, Hi Chloe,Thank you for the lovely review. Shared owners are continually ignored and the best Stonewater can do is to apologise/sympathise and offer raising complaints to higher levels but despite requesting this on many, many occasions your complaint gets lost in the ether of excuses, staff leaving, grenfell, Covid or any other excuse they can find. Could not have gone better. Stonewater Contractors LLC Contact Information. Date of experience: April 18, 2023 Reply from Stonewater Although it has taken 6 months Tracey has been amazing throughout regular communication and very caring when my son was rushed to hospital with breathing difficulties due to the condition of the flat. Thanks for sharing :) ~ Matt, Disgusting our rubbish left outside the front doors as not taken by Waze ??? Before he left, he mentioned something about Covid-19. I'm an L&G customer. I notice some mold on a couple of the rafters. Also, you can get the smell from one bathroom to the other. They sent 2 managers out, and they agreed it was too hot and that the ridge vents were not working as they should. He took off at a high rate of speed and got a ticket for speeding before he got out of the neighborhood. I am absolutely disgusted by the way stonewater, Ian Williams and bsw heating run thing. <<65219BED45A97B489F6E77CA3104E887>]/Prev 338206/XRefStm 1152>> I had really good experience. That's great to hear, Amy, I am pleased :) Thanks for the review! I ask him if Stonewater had said who was paying for it. I'm dismayed to hear of our lack of response and the distress this is causing your family. They were venting from one bathroom to the other bathroom. He came bake later and fixed the dryer vent and left. With an annual turnover of around 187 million and 1.7 billion in assets, Stonewater is a strong, dynamic and well-managed social business, with a long-term rating of A+ by independent credit ratings agency, S&P Global Ratings and a top G1/V1 governance and viability ranking from the Regulator of Social Housing. You guessed, reply from some other complaints partner with all the same excuses and full of sympathy yet not linking with all other complaints in past 6/7 years. We manage around 32,000 homes in England for over 65,000 customers, including affordable properties for general rent, shared ownership and sale, alongside specialist accommodation such as retirement and supported living schemes for older and vulnerable people, young peoples foyers and womens refuges. Hi Steve, I'm sorry to hear this has been your daughters experience. If you are willing to provide us with more information regarding the circumstances of the situation, we would be happy to review the matter and try to resolve any outstanding issues.Thank you again for your feedback, and we wish you and your family all the best in your new housing arrangements. Our ambitious house-building programme aims to build 1,500 new homes per year from 2019 onwards, driven by our vision of everyone having the opportunity to have a place that they can call home. This form will not work unless you enable cookies. MyHome is available 24/7 and might save you a bit of time if the phone lines are busy. Hi there, I am sorry to hear about the difficulties that you and your family have experienced, and I can understand your frustration and disappointment with the situation.We would welcome the opportunity to investigate this matter further. He has denied any responsibly. 0000065925 00000 n After over 6 years of rat infestation, furniture dumped daily all over the scheme, graffitti on our walls, dog poo everywhere from flat tenants with pets but no gardens, cars/vans parked everywhere often blocking access to our homes and access for emergency services etc.We have evidential photos and emails going back over 6 years covering these problems and still nobody can do anything for us shared owners. He only tried to seal it and repaint. 0000001489 00000 n ~ Matt. HW[o7}_%DD BU$!%sld . My first ever home and Ive received nothing but help from stonewater, very friendly and helpful staff. Can I just say a massive thank you to Tracey leatherland you are amazing!!! 2023 Trustpilot, Inc. All rights reserved. For more information, take a look at one of the topics below: Find out about a range of safety information, including gas, fire, electrical, water, carbon monoxide and asbestos. Stonewater Inc is currently rated 4.9 overall out of 5. I'm not happy with the outcome. We just want them to buy back our share of the house so that we can find a place to call home.this is their motto if you phone and are kept hanging on for sometime 30-40 minutes and then they state that they will respond in X daysand so the problems start again. Copyright Stonewater. With over 15+ years of experience in the industry, we are here to provide the highest quality of work Kountze has to offer. They took a 6-inch vent cap and squeezed it down to go through the roof for my dryer, I noticed that my dryer vent on the roof was not Stright and it would not open. 0000072804 00000 n A few days later I received a call from Stonewater and was told that none of their crew were vaccinate, but they would find someone else they would contract to come to my house. Acknowledge your complaint within 2 working days from when the complaint is received; Provide a formal response within 10 working days from when the complaint is received; Accept where we get things wrong, put it right and learn from our mistakes. Please contact us using the form below to let us know about any expressions of dissatisfaction or complaints you may have. Additionally, a member of our Income team will be contacting you to discuss any concerns you may have regarding the increase in rent and service charges. He said I guess you are, they told me to contact you. A few days later I received a call from a man that said Stonewater had given him my number to call about making the repairs. This year I've had nothing but issues with my boiler. Please bear with me whilst I find someone to review what has happened in your case and see what further can be done. They did say they would fix the rafter, but as of today it has not been done. Stonewater Inc offers the following services: Replacement and remodeling of kitchen & bathrooms, cabinets, counter tops, flooring, fixtures, appliances, remodeling, new construction, room additions, windows, siding, roofing, Silestone, ceramic tile, granite, wood flooring, painting, insurance claims, design build, carports, custom, home improvements & garages. I would recommend Stonewater and will be telling everyone about my experience with them. There was no instructions on how to read meter, even agent was not quite sure. Over the last 5 years they Remodeled our kitchen, laundry room, and formal. They agreed to remove the ridge vent and put the wind turbines back, which they did. The only time stonewater will contact you is if you don't pay your rent ironic hey? Unlock this free profile to update company info and see who's viewing your profile. If we can't investigate your complaint for you, we'll explain why and direct you to the Housing Ombudsman Service for support. I can see that it you have been trying multiple times to have your problems heard and resolved. She made a successful case for us that was accepted! Stonewater Inc accepts the following forms of payment: Check, Financing Available. You can contact the Housing Ombudsman Service in any of the following ways: The Housing Ombudsman has put in place a Complaint Handling Code, which provides a framework to support the effective handling and prevention of complaints. You can read our current self-assessmenthere. Hi Stacey,I'm glad you got the grant approved quickly from Longleigh. - Hani. When they removed the wind turbines, they just let the bath vent duct drop down into the attic and left them there. 0 0000008594 00000 n What a wonderful review. Copyright Stonewater. Replies to negative reviews in < 24 hours. StoneWater Roofing, LTD Reviews ( 3) This review is identical to the one I posted on Google Reviews. Govt agency/department/organisation Housing Association/RP Housing Management Regulation and Governance Add New Comment You must be logged in to comment. ), filed by Jason Coker. Been going on for months.Just had her on the phone in tears. She has been kind and supportive all the way through and very understanding. FSS is committed to its customers! They ask me to get a moister meter and check the moister in the attic, which I have done, plus I had my AC company check it also and it is within normal range. Not only did she make me feel supported, and listened to without the undeniable stigma attached to being a struggling single parent-to-be, she was a pleasure to communicate with! We never leave a job unfinished, or a customer unsatisfied with our level of service. One of them made a comate that one reason it was so hot was that the dryer vent was venting into the attic. 'communal heating'? Please contact us using the form below to let us know about any expressions of dissatisfaction or complaints you may have. The Housing Ombudsman Service is free and impartial, providing dispute resolution for landlords and customers. If youre not sure what to do, get in touch with us so we can help. xref That housing provider was shocked at the rise and called it '' unneccesary.'' We work as hard as we can to get your repairs done as quickly as possible, and we understand that when something goes wrong, you just want it fixed. Discover what we expect from our contractors. Georgia explained to me everything step by step making sure that everything is put in place. Please contact us using the appropriate link below: Customer enquiry If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. Many thanks,Renee, Hi Renee, thank you so much for your lovely review, I'll make sure Krissy sees this :) Congratulations on your new home and your little one! Viewing I had with Mohammed, he also explain me everything easily and gave me all necessary information. So far Im very happy with stonewater. FSS is committed to its customers! I would like to say a big thank you to Krissy McKay who has helped me from the application stage to getting the keys to the flat. Gail Walker of Stonewater always responds to my questions and is always there to help. Hi Sarah. 2022 what's new after a very lengthy battle with stonewater we do finally have new heating much needed, . Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. We aim to acknowledge expressions of dissatisfaction within two working hours and to acknowledge complaints within two working days. We never leave a job unfinished, or a customer unsatisfied with our level of service. We wish you well for your new home :). I let Stonewater know what I had observed, and they sent a 2 man crew out the next day to fix these problems. We plough our surplus into building new homes, improving our existing housing stock and investing in customer services. I can't go out for long due to having to keep emptying bowls of water. The easiest way to report your repair is via MyHome. !Thank you soooo much for helping me get on my feet with things I needed for my property. Anyone can write a Trustpilot review. Find out how we combat fake reviews. It took years to have a dangerous wall sorted out. When I did eventually get to the day of sign up Mohamed made the sign up and viewing very easy and smooth sailing thank you to both Tracey and Mohamed. This has really affected my mental health.Communication between all 3 companies is absolutely rubbish. You can access MyHome on the web or via the MyHome app. Founded 1989 With Angi since August 2010. Yes, Stonewater Inc offers free project estimates. They took over 6 weeks to repair glass cracked by gardening contractor, It prevented me from opening the windows.Still can't lock it properly and severely cut my arm trying to lock it. there is no communal heating! Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. Modern slavery and human trafficking statement. What can I do? We then received a new cooker, this has helped lot because we have saved on electricity bills and the cooker is more family friendly. [redacted] ***, Stonewater's representative, was a pleasure to work with and made getting my new roof on . The Customer Complaint Panel who are they and what do they do? endstream endobj 179 0 obj <>/Filter/FlateDecode/Index[43 112]/Length 27/Size 155/Type/XRef/W[1 1 1]>>stream The house is absolutely beautiful in side and out !! They should be enjoying their retirement, not being driven slowly mad because you wont move this man to an appropriate property! 20 customer reviews of Stonewater Roofing. But if something has gone wrongand we havent been able to put it right, you can make a formalcomplaint to us. We encourage our customers to report all instances of nuisance behaviour to us so that we can build up a clear picture of what's happening and get all sides of the story so we can take action. We also ensure all reviews are published without moderation. ComplaintsBoard.com is a leading complaint resolution website on the Internet. When they put the new roof back on, they installed a ridge vent, but did not cut the opening per standard. 0000000832 00000 n Share your photos and videos with others to prove the truth of your words. To view these, please download a copy from the links below. The Customer Complaint Panel is completely independent of our complaints process; it's recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. complaint in our Complaints, Compliments and Comments Policy*. Stonewater is a social housing provider, with a mission to deliver good quality affordable homes to people who need them most. If you feel you need to make a complaint, the first thing we'll do is try to sort out any concerns you may have and find a solution. Submitting a response indicates a willingness to work with customers to make things right. Give us a call, or request a free quote today. I'm glad you had a great experience with Jo in starting your tenancy. I opened my attic staircase one day and noticed that it was extremely hot. Then they removed a 4-inch vent cap that was where my dryer vented through the attic. (727) 582-3100. www.pcclb.com. He went into the attic and saw the vent ducts that need to be tied in correctly. Not only that the service charges have been completely inexplicably increased. We class her as our friend, as she is so helpful, kind and considerate and cheerful. Thanks Stonewater, for looking after my mum! Thanks for sharing :) ~ Matt, Krissy McKay has been instrumental in helping me secure a suitable property for my living situation. Thanks for your lovely feedback! Again, we are very sorry for the the delays in getting this put right.------------------------------------------------------------------------------------------I can see how these repeated failures are affecting you. House was handed to me smoothly. All the staff were friendly and helpful. By phone: 0300 111 3000 (9:15am - 5:15pm, Monday to Friday), By post: Housing Ombudsman Service, PO Box 152, Liverpool L33 7WQ, By calling our Customer Service Centre on 01202 319 119, By writing to us at: Stonewater, Suite C, Lancaster House, Grange Business Park, Enderby Road, Whetstone, Leicester, LE8 6EP, All rights reserved. A huge Thank you to Samantha at Stonewater for all her help and support throughout the process of attaining my tenancy. Copyright Stonewater. How to protect your home from frost damage, burst pipes, condensation, home energy, pests and vermin and home insurance. There's more on how we tackle ASB here: https://customer-communications.foleon.com/asb-guide/dealing-with-anti-social-behaviour/welcome/ We have flagged this with the team investigating your case and we will ask them to provide you with an update as soon as possible to let you know what we're doing to help. When they arrived, they started removing everything on my roof. 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