This was done on a sailing by sailing basis so by now you should have received a refund credit note for both legs of your booking equalling the total amount paid. The booker was extremely helpful and nothing was too much trouble. Read on a French report that Brittany Ferries will be offering a refund as it seems that there has been Direction with reference to the European Regulations made Officially to them that they were in breach. Also a cabin overnight is around 100. Start by selecting the furthest geographical destination for the cruise and ask the insurer if they cover all the other countries/destinations scheduled for your trip. The Refund Credit Note are established by the Transport (Tour Operators and Travel Agents) Act 1982 (Disbursements from Fund) Regulations 2021 (SI 105 of 2021). To do this, hold off on booking your Brittany Ferries tickets until the rest of your holiday plans are confirmed. Payment: Plan your route based on their driving distance from Le Havre and discover their exclusive selection of holiday accommodation to suit your needs. Took over an hour from docking to get off though and Spanish customs/checks another hour so don't expect a quick getaway ;-), Good afternoon CliveThank you for your 5 star review.I am so pleased that you have had such a positive overall experience with usapart from the wait at customs.We look forward to welcoming you back on board again soon.All the bestNiamhBrittany Ferries. Dear Barry,Thank you for taking the time to leave a review.I am sorry to hear that you feel the prices are expensive, the cost of a booking is highly dependent on the date of travel, route, cabin type or hotels alternatives etc. Therefore, I'll pass on your valuable feedback to the relevant department. We also ensure all reviews are published without moderation. I'll be sure to forward your compliments on!We hope you enjoy the rest of your weekend.Kind regards,JamesBrittany Ferries. Good afternoon,Thank you kindly for your review - we definitely agree with you there! how to get a refund from direct ferries. Brittany Ferries cancelled the outbound trip because of the Covid-19 pandemic, and offered the couple a credit note, which they said they were happy to accept to save the company from having to issue refunds. Verification can help ensure real people write reviews about real companies. Find new 100Percentpure discount codes at PromoPro.Enjoy Extra 10% Off Sitewide without paying extra money when using discount code at 100Percentpure.Buy more and get savings. Registered office: 1 London Bridge Street, SE1 9GF. not very good. Thank you and the website was easy to follow and use. Sign up to The Travel Magazine's FREE Newsletter and get the latest news, articles, guides, promotions and competitions. VERY POOR/ NON EXISTENT CUSTOMER SERVICEKEPT ON HOLD FOR OVER 45 MINUTES BEFORE GIVING UPEMAILS ARE NOT ANSWEREDIF I COULD GIVE ZERO STARS I WOULDUpdate -You responded very quickly to this review but I have been waiting nearly 4 weeks for an email response. Sit back and relax while we do the work. A way to make more money. Harold and Terry Aliffe, who live in Mazarron near Murcia, Spain, and visit England every year, also had their Portsmouth to Bilbao ferry cancelled. But, with an uncertain economic climate prevailing in Europe and internationally, it pays to be properly covered against industrial action and unexpected events, and to know your consumer rights. Suggested companies are based on peoples browsing tendencies. Its a complaint about their lamentable lack of operators to Brittany Ferries issued us with credit notes. They were then surprised to get an email last month saying that Brittany Ferries was looking forward to welcoming them on board the return trip. Comfortable crossing and good catering facilities on both crossings from Portsmouth to Caen. read more, Brittany Ferries will not provide refunds for crossings they cancel, only a voucher, in breach of T&Cs. Our original booking made in January for April was cancelled by the ferry company. Here's all you want.Enjoy promotion on Brittany Ferries and don't hesitate. Thibault de Keghel, Commercial Director, LD Lines [currentlyoperating as DFDS Seaways], says: If a ferry is cancelled because of adverse weather conditions, customers are offered to travel on the next crossing. Thehealth and safetyof our passengers and crew remain, as always, our highest priority. If we did eventually decide to take the refund, the balance would be refunded at the present cancellation value, and without any further increase in the fee. Brittany Ferries: Cancelled crossings - NO REFUNDS! My company calculates that it saves 200 Euros in fuel and tolls to use this landbridge ferry it chooses what route we must use.. Should also say the staff are lovely, really helpful ladies and gents all with excellent English and Spanish including the chefs! Kind regardsLeahBrittany Ferries, Have complained to Brittany Ferries that, amongst other issues, their customer services is not responding to complaints. The Government has introduced a short-term, emergency measure called a Refund Credit Note, which can be issued by travel agents and tour operators licensed by the Commission for Aviation Regulation, to their customers where a booking has been cancelled due to Covid-19 travel restrictions. Hence, passengers who had booked crossings between Portsmouth-Plymouth on the south coast of England and Santander-Bilbao on the north coast of Spain had to make their way to Dover and then drive across France from Calais: a lengthy undertaking, adding many kilometres to the trip. Please do keep an eye on our social channels and Sailing Updates pages for the latest information. Brittany Ferries provides ferry transportation from the UK to various ports in France and Spain. Brittany Ferries sale - additional reduction 30% Service. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Brittany Ferries Student Discount: Exclusive offers for all students.Get yours now. Further 75 off Selected Crossings at Brittany Ferries. It was presumably cancelled due to low numbers / cost ineffectiveness, not any legal issues.After waiting ~1h to get through on customer support via the phone we were told we could only receive a refund via voucher. Say that an announcement is being made. Shop now and receive huge promotion on top brands. For all the latest advice regarding coronavirus, visit ourCoronavirus information page. Terry Aliffe said: We learned of the ferry strike on an expat forum, before receiving a text from Brittany ferries. With its excellent road network connections, you can enjoy a hassle-free journey. I'm pleased to read that you enjoy our Plymouth - Roscoff route, and we are looking forward to welcoming you on-board again when the services resume in Spring.Best regards,JamesBrittany Ferries. The ship, the Galicia, was clean and well fitted out on a two day trip from Bilbao to Portsmouth. We hope that we will be able to welcome you on board one of our ferries again soon. New promotion updated timely.There are thousands of charming goods on Brittany Ferries, select the one you want to buy and use the discount code to enjoy this offer - Brittany Ferries - 20% Service at just 2 days.As you cannot find any lower price products. By Posted when did harry styles dad passed away In mckayla adkins house Financial coverage will be up to 80 per night. If you are travelling with us, please take a moment to find out about thesafety precautionsthat were taking on board and around our business, including what you can do to help whilst you are travelling with us. !Brittany Ferries. Brittany Ferries: Demand Refund - See 3,404 traveler reviews, 865 candid photos, and great deals for Plymouth, UK, at Tripadvisor. As long as you have a valid NHS ID, you can take advantage of a vast range of Brittany Ferries discount codes and vouchers exclusive to NHS staff. The clearance categories provide the best price at 100Percentpure & get an access to it.Hurry and dont miss out. Potty they have no competition,will look for alternatives in the future! Try employing more staff? KennethM L - Learner Plates On KennethM I hope that you enjoy your upcoming trip with us!Best regardsJanineBrittany Ferries, Hello Roy,Thank you kindly for your review - a great company is built with great customers! Funds Transfer Status: Eligible: Book-Entry Securities Transfer Status: I was initially offered a voucher which I rejected, then a voucher plus discount which i also rejected. WebThe company does not allow any cancellations at all within four hours of travel, and refunds are limited before that. With sailings from Plymouth, Portsmouth and Poole to ports on the beautiful west coast of Europe, you'll be ideally placed to begin your self-drive break in some of the most stunning landscapes the continent has to offer. 2023 www.promopro.co.uk Over 250K+ free discount codes and vouchers for 20K+ of stores. I am sorry you did not have an enjoyable voyage Best wishesLucyBrittany Ferries. Very bad!!!! According to Aviva (who have stopped selling new policies) it seems you can renew with the existing cover, so Ill be renewing our policy in August to protect against cancellation of flights we have booked for October which may be cancelled after August. Brittany Ferries offers a range of ports and sailings to bring you closer to your destination, reducing driving time and allowing you to enjoy more of your holiday. New European Union regulations on passenger rights in maritime and inland waterway transport including ferries come into force on 18 December 2012. Instead you canBook with Confidenceknowing that you can amend your travel dates without incurring an amendment fee during 2022. We have been locked up in Wales for almost 2 Months (Van on sorn) and if its possible and SAFE to go we will..If it looks like its not going to be possible then I will just cancel and lose the Quarter Deposit.. Not Sure about Stena ticket as Its "Supposed" to be Fully flexible and refundable but going on what ive heard None of the previous rules apply any longer. Dear Geoff, Thank you for taking the time to write a review. What percentage of would-be tourists will resume taking overseas holidays, against the numbers who may decide not to trust government/medical opinion? Hello again, Velmas Dad. Savings of up to Tripadvisor performs checks on reviews. Would like to book a sailing to Bilbao for mid May but cancellations - if you can make sense of the sailing updates - appear to make this something of a gamble. If I could give no stars I would have. Check hot Brittany Ferries Discount Code along with Refund Code For Brittany Ferries to get amazing savings on your Brittany Ferries online purchase. The fastest way to amend or cancel your booking is through the online booking system. The team are doing their very best.We've experienced some cancellations due to recent bad weather and industrial action in France which added to our call volumes.We don't disconnect calls so this may be automated by your mobile provider. Brittany Ferries credit notes are valid for travel for 2 years. What time is Check-in? When do I need to check in? Check-in closes 45 minutes prior to departure for all routes. Brittany Ferries recommend you check in at least 90 minutes before departure. I have twice emailed B ferries for help and advice, acknowledged with automated promise of a response within 10 days. Email Contact the company at existing.bookings@brittanyferries.com. I am sorry to hear that you had trouble accessing the API log in online. Brittany ferries have changed their pricing policy this year to 3 different prices..Cheapest and you get no refunds and you pay full amount when booking also pay to amend. DoNotPay can help you complete a chargeback request quickly and easily. When a sailing is cancelled because of adverse weather conditions, tidal conditions, unforeseen operational or technical reasons or other circumstances where force majeure applies, such as strike action or blockade of ports, the operator is duty bound to refund the ferry fare.. Many travel insurers offer savings on customers premiums by treating cancellation and curtailment cover as an exclusion to the policy. 20% Your Purchase on Site.You'd better grab the deals fast, or else you will miss it. Im not sure if you would say we are in a good or bad position. Dear Mike, Thank you for taking the time to write a review. Super slick operation and fast turnaround by the Plymouth team. Wait for 15 minutes then get through only to be immediately cut off !!! We are obliged to continue to request that passengers fill this in before travel, so that the relevant Authorities have the information before the travel date.Furthermore, this is a request from the Home Office and not a Brittany Ferries travel requirement. The company aims to respond within 24 to 72 hours, but when volume is high the response time can be up to 10 days. With elegant surroundings, stylish bars and superb restaurants, not to mention our award-winning service and excellent onboard facilities, you can just sit back, unwind and enjoy the experience. I was obviously too pessimistic and/or you were very persuasive with them! WebBrittany Ferries is your route to an extraordinary time in France and Spain. We use dedicated people and clever technology to safeguard our platform. This is applicable to both new and existing bookings. I have also tried phoning on two occasions but gave up after 20 minutes on hold. If the seas are stormy, ferries may be pulled or delayed for safety reasons. In the event of cancellations, monitor the ferry operators website and Twitter account. Hello Derek, Many thanks for taking the time to leave your review.I am very pleased you had an enjoyable journey and enjoyed the ambience on board. If you've already purchased something and want a refund, DoNotPay can help get refunds from: DoNotPay can help you save time and protect your privacy in many different ways. WebCustomers who were due to travel on these sailings or on other sailings cancelled by Brittany Ferries will have their bookings cancelled and automatically receive a credit note, | Read 19,761-19,780 Reviews out of 22,508 Unfortunately, the level of food waste was unacceptable so we altered it to dinner only in the hope this would improve things; sadly the food waste remained extremely high. I would say though that if I was running the Government of any country I wouldn't let ANYONE in until I knew it was completely under control and safe for my own citizens You must log in or register to reply here. I have no desire to run through the whole complaints process, contacting ABTA etc but I'll do it if they make me.Very, very dissatisfied with this response which may cross into illegal business practices - certainly unethical. These tickets require a 50% deposit at the time of booking, which is non-refundable. It may not display this or other websites correctly. Phone Call 0330 159 Some dont cover strikes at all. I'll be sure to forward this on.We're looking forward to welcoming you back on-board in future.Kind regards,JamesBrittany Ferries, Dear GlynThank you for your review. Updated on 02 May,2023. Sign final reduction the Newsletter for Promotional Discounts and Special Offers. By subscribing to their newsletter, you can be the first to learn about their latest product versions of Brittany Ferries, latest designer trends, online and warehouse promo codes of Brittany Ferries. Do not want to pay for full price?Brittany Ferries 20% code without paying extra money when using discount code at Brittany Ferries.The entire site is open for you. We use dedicated people and clever technology to safeguard our platform. So sorry but Santona was not upto our expectations. Very helpful information on the phone. We will be happy to give you a refund of the remaining balance on your card free of charge, at market rates. We are storytellers. This would have pleased passengers caught up in the Brittany Ferries strike but may have ruined the ferry operator financially. Have become too expensive, when they are open. Apparently it will take weeks/months to process customers refunds, due to lack of staff resources. I wasn't happy then but it was very hard to get in contact with anyone to discuss so let it go. No body ever answers the phone. Holidaymakers struggle to get refunds. Please, The subscription details associated with this account need to be updated. I told them this was probably not legal per EU regulation and I would raise to ABTA if they did not provide a refund. All Discounts Live And Tested.A discount code is important for you to get your money off. She was polite, helpful and very friendly. Anyone can write a Trustpilot review. WebIf you have a Brittany Ferries issued refund or gift voucher you can apply this to your reservation either when making a booking or amending it online. If it is an urgent query regarding an upcoming booking, our call wait time is under 10 minutes today.Kind regardsJanineBrittany Ferries, My wife and I have booked a ferry trip to Santander on May 1st and pre information insists that an API is completed. My insurer demanded that I drive during lockdown. Brittany Ferries: Cancelled crossings - NO REFUNDS! Good morning RayThank you for taking the time to leave a review.When we introduced our new ships, we trialed including breakfast and dinner. We have just had a voucher (valid 2 years) for a cancelled foot passenger crossing but only for the outward journey, not the return 3 days later!