Reset, change or get help with your login details. BT internet down? Ask questions and share tips with other people 24 hours a day. For Contact BT Business need to dial 0800-800-152. You have had too many unsuccessful attempts to login. WhatsApp us, The quickest and easiest way to contact us. It's a site that collects all the most frequently asked questions and answers, so you don't have to spend hours on searching anywhere else. How to report a BT line fault or broadband fault. Well offer the fastest fix with the first available visit youre in control to change it. Report Choose your product and log in to our troubleshooter to report your problem. Please try after 15 minutes. If you receive no dial tone, get on the cell phone and call the repair service! To create this article, volunteer authors worked to edit and improve it over time. Go back to: Email help. In. How to Use ChatGPT & OpenAI Without a Phone Number, Why ChatGPT Stops Suddenly: Response Limits, Glitches, & Fixes, 6 Ways to Pair Your JBL Earbuds: Guide & Troubleshooting Tips, Easy Ways to Read Crash Dump Files & Troubleshoot Crashes, How to Turn on Backlit Keyboard on Lenovo, Simple Ways to Find a Lost Apple Pencil with Your iPad, 10 Genius Ways to Cheat a Step Counter on a Phone (No Walking Required), https://www.bt.com/consumerFaultTracking/public/faults/reporting.do?pageId=21. Go back to: Landline help More options Ask the BT Community Contact us Scam calls Check this box and log in to save your BT ID on this computer (do not use on a public or shared computer). When I call someone there is no dial tone? Beginner. 0 Ratings. Find out how easy it is to get a BT ID so you can run tests, report a fault, fix problems and book an engineer online. See how well the networks working for your BT Business broadband, phone line or Cloud Voice service. Improve your internet connection, whether it's slow or you can't connect. Let our automated system help you now. Make sure that your broadband including all its microfilters and routers that are connected from your landline outlets are unplugged as well since this will affect the checking. Scam Alert! If we need to send an engineer to get things working again, well offer you the earliest available appointment for the fastest possible fix. Plug a different working phone into the jack. Or if you don't have a secure online account yet, simply create an account. Find out how to fix your internal wiring. If the dial tone returns it means your phone or device is damaged or defective. It may be worth upgrading to BT Halo. Please try after 15 minutes. For further help and support visit: http://www.bt.com/helpSubscribe now: https://bit.ly/2qIe9W3Twitter: http://twit. Press the Power button on the back until all the lights go off and wait for 5 minutes. Its easy to put things right. Run the same tests our experts use We could fix it while you report it Book an engineer when you need one Log in to report a fault Register for My Account Reporting a fault - what happens next BT Community Sign In to BT Community Username Password Keep me signed in Forgotten Username or Password? Check BT Service Status Enter your landline number below to find out the status of the service in your area. Scam Alert: Phishing email pretending to come from BT Billing - 15/12/2020. Use the search bar or check out our categories. If this doesn't work check the status of the lights (see below). This package comes with a speed guarantee, stronger routers, double BT Mobile data, and up to 3 free WiFi discs to improve your speeds. From BT mobile you need to dial 150. First, test your system with several methods, and then you can contact the company to report a problem. You've disabled JavaScript on the browser. Unplug the corded phone and replace the short telephone cord. When you track a fault, you can also update fault details without calling and quickly see when everything will be working again. If you still have problems, then post back here. You have been temporarily locked out. The electricity in a phone line does spike to around 90 volts when the phone rings, which can give a mild shock. Enter the fault reference, service ID or phone number. Login or sign up to track your faults online Login or sign up to track your faults online Log in Enter BT ID Password Show Forgotten your login details? Report a fault Contact us Did this help? Heres how well help put things right. Identity verification on any device using your present methods have been locked for 20 minutes. Include your email address to get a message when this question is answered. Logging in to report a fault helps us identify you and your services, and increases your security, By reporting a fault online you can run some checks without answering additional security questions, When you report a fault online, we can share details that were required to hide if you dont log in, Reporting a fault online makes fixes faster, as you wont need to tell us anything we already know, View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Just click on the icon in the bottom right corner of the screen to get started and select the option for 'others' and then select 'contact us' to get started. Enter your user name and password to log in. damaged or vandalised green cabinets, including graffiti, or unattended cabinets with open doors. do not actually own the line and will pass the report on to Openreach. You've disabled cookies on the browser. Why is my landline not working but my internet is? Report a fault online for the fast way to get your BT Business service working again. BT Business broadband, phone line, email or Cloud Voice services not working properly? Downdetector only reports an incident when the number of problem reports is significantly higher than the . BT Customer Support Phone is 0800-800-150 (from the UK) or 44-150-174-7714 (from outside the UK). Make a call and ensure that you and the person you called are able to hear each other both ways and that the line is clear from static or robotic noise. Look for a website for customer service. Which Teeth Are Normally Considered Anodontia? Problems with email. To track your repair, we just need two bits of information. What should I do? We use cookies to make wikiHow great. If you've lost all incoming and outgoing calls, try re-booting the firewall and your phone system, as this helps to reconnect with the SIP platform, and restore service. Continue the test to all the phone lines. This should reset the phone. Fix a problem. BT Faults | Report and Track your BT Problems | BT You have had too many unsuccessful attempts to login. Just log in and follow the same steps our agents would talk you through over the phone. Scam Alert: Caller purporting to be from BT, asking you to download an app to screen share - 22/01/2021. If youve reported a fault with your BT Business broadband, phone line or a Cloud Voice service, there are two ways you can check progress. How can I report the faulty landline? Simply report a fault online and youll follow the same steps our repair experts would talk you through if you called us. Invalid passcode. Message 4 of 27. Track your fault Thanks for logging your fault, we've tested your line and spotted an issue in our network. My phone line works for the telephone but not the internet. % of people told us that this article helped them. Track your order and delivery. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Plus see any engineeringwork planned for your area. The BT Business Community is where BT Business customers help each other get the most from business products and services. Please check you entered your username and password correctly and try again. You have had too many unsuccessful attempts to login. Our troubleshooter will run tests to identify the cause of the problem and explain how to fix it. You've disabled JavaScript on the browser. Theres no need to call. Log in to report a fault and youll go straight to the correct place to fix problems. Unless there is a citywide outage, it is the customers responsibility to alert a phone company that a line is faulty. Available 24/7Free from UK landlines. Need to report a fault with your BT Business line, broadband, email or cloud voice service? Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. What can I do? Mobile costs may vary. Plus track faults, check your service, and more. This article has been viewed 114,434 times. When things go wrong, it can quickly get you up and running again. Report and track your BT problem. Sending or receiving email. Eiva will help you to find the information you need or set up a chat with our customer services team if necessary. Report connection . Report a fault and well get your BT Business service working again. Get support with faults and repairs, and more. Well give you a fault reference so you can check progress inseconds. If you need help remembering your username or password you can use the links below. By reporting a fault online, you use the same tests that our advisors would talk you through if you called us. By using our site, you agree to our. Theres so much you can do with My Account and the BT Business app. Reported a problem already? By signing up you are agreeing to receive emails according to our privacy policy. Press it and scroll through the available options. If you haven't already registered, now is a good time to do so. For Contact BT Business need to dial 0800-800-152. How do I troubleshoot a landline phone problem? Our engineers are working on it and will check the connection between the telephone exchange and your home. Do Men Still Wear Button Holes At Weddings? View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. BethM. Log in issues. The sluggish speeds are due to a weird glitch within the MyBT app and the BT.com website that means those checking download speeds using a wired connection are seeing dismally slow speeds. Available 24/7, its quicker than calling. Check this box and log in to save your BT ID on this computer (do not use on a public or shared computer). Rearrange your landline engineer appointment. Tracking your BT Business order online Getting Started with Email Lite (powered by Office 365) Live chat: Monday-Friday 08:00-17:00 Call us: 0800 800 152 Monday-Friday 08:00-18:00 i Track your order online - no need to call Popular FAQs Get started with BT Web hosting Call us: 0800 800 152 Monday-Friday 08:00-18:00 Mobile i Obvious answer is to ask . Youll get through to a repair expert to continue the progress youve made already. This article has been viewed 114,434 times. Never approach a downed wire yourself. You will hear a recorded message that tells you the name of your long distance phone service provider. Help and support. Broadband down? Report a fault with your BT Business phone line, broadband or email Problem with BT Business phone line, broadband, email or a Cloud Voice service? Save time, do more online. What number do I call to report a BT fault? Level up your tech skills and stay ahead of the curve, Easy-to-follow steps to test and report faulty phone lines. the (long) past one would phone BT and tell them and they would do. Phone line not working? Press the Power button again until all the lights come back on. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Ensure that all devices PCs, modems, landlines are unplugged from all its outlets. Simply click the button below to get started: Need more help? We could even fix the fault while you report it. . Visit the BT Community, where our customers share their expertise and advice. By phone 0808 1002440 Available 24/7 Free from UK landlines. When you've logged in, select Faults from the menu at the top of the page. We always aim for 100% target availability, but sometimes things do go wrong. This is also the correct number to report a Broadband Speed issue or you wish to report damaged BT Network. NHS Text about the COVID vaccine - 06/01/2021. Call your service provider, they will walk you through a few steps before sending an engineer to investigate. If it is a cell phone, try calling a number in your contacts since you will not be able to hear a dial tone. There's no need to call. Unplug the short-wired phone plug from the jack in the interface corresponding to your phone line and plug in the phone (or tester). Mobile costs may vary. Unplug. . Go to our email log in page > to log in to your BT Mail inbox. To create this article, volunteer authors worked to edit and improve it over time. We aim to fix any faults within five hours - day, night, or weekends. Once you register, you can post to the community, receive email notifications and much more. Simply call 151 from your BT Landline, or 0800 800 151 using your Mobile Phone (charges may apply). You have had too many unsuccessful attempts to login. If you need help remembering your username or password you can use the links below. Check your phone after the service call. whatever tests they needed to do. Report your current BT faults and track any existing problems with your BT Products here. Dial the toll-free number 1-700-555-4141. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Fast. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Unplug the short telephone cord and plug in your corded phone and determine if the problem still exists. Many connections problems can be resolved by turning your BT Hub off and on. Unplug the phone or device from the wall jack. Scroll down to the Track a fault section. Check this box and log in to save your BT ID on this computer (do not use on a public or shared computer). If you dont see such a button, look for a menu button. Identity verification on any device using your present methods have been locked for 20 minutes. Request a service order so that they will be sure to respond to your service call promptly. So if your BT Business service isnt working, you can fix it without calling and save time at the same time. EMMY NOMINATIONS 2022: Outstanding Limited Or Anthology Series, EMMY NOMINATIONS 2022: Outstanding Lead Actress In A Comedy Series, EMMY NOMINATIONS 2022: Outstanding Supporting Actor In A Comedy Series, EMMY NOMINATIONS 2022: Outstanding Lead Actress In A Limited Or Anthology Series Or Movie, EMMY NOMINATIONS 2022: Outstanding Lead Actor In A Limited Or Anthology Series Or Movie. Find out about Major Service Outages (MSOs). Problems and faults Contact Live chat, phone, or email Faults Orders Billing Complaints Close account Quick links Track a fault Set up or cancel call divert Using calling features Ask the BT Business Community Search all help Faults - contact options By WhatsApp Best if you're on your mobile. Find lots of useful FAQs and user guides in our help and support pages online. Phone BT Faults to carry out a Line Test, or report a problem with your installation. Look on the keypad of your phone. Enter your user name and password to log in. The BT "report a fault" team do not appear to have any way take a report of such an issue and get it to the appropriate networking team. Remember me ) Back Security Help Create one Quick links See all help > Sign up for BT ID > Having problems logging in > Text PHONE followed by your landline number to 61998 (charge may apply at your standard rate). Understandably, this has left some believing the internet being pumped into their homes isnt performing as well as it should. A dial tone (or proper lighting sequence) will tell you that the phone company is not at fault. Lift the receiver and confirm there is dial tone. If that time doesnt suit you, its easy to choose the engineer visit thats right for you. Administrator. A broadband order. Please check you entered your username and password correctly and try again. Report a broadband fault online and well give you a Queue Jump repair hotline and PIN if we need you to call. Register now! BT Halo includes services worth up to 468 over your 24-month contract for just 1 extra per month. Video- How to test your phone line and check your telephone equipment If theres a problem you cant fix yourself, theres no problem reporting it to us online on your mobile. My elderly mother's landline isn't working and she has no other method of communication. Always call your local authorities in an emergency. To manage your account, view your bill or access other BT services, you need to login using your BT ID. Check status Finding your landline number Look on your recent bill Call your mobile from your landline phone to see the number displayed Compensation for loss of service We know you need your broadband and landline to stay connected. You can contact Openreach to report damage to our network or raise any health & safety problems, such as: damaged underground cables (often caused by mechanical diggers in built-up areas) loose cables or cables dangling from telephone poles. BT Customer Support Phone is 0800-800-150 (from the UK) or 44-150-174-7714 (from outside the UK). Nothing should be left plugged in. Fix a problem | BT Help Help and support Landline and Digital Voice Fix a problem What can we help with? Please try after 20 minutes. Select the fault to see a progress update or any steps you need to take. There's a problem with my landline or Digital Voice, Help reporting and fixing landline problems online, Video- How to test your phone line and check your telephone equipment, Digital Voice: I have a problem with my service. What can I do? It is common for some problems to be reported throughout the day. You can also go directly to a search engine and type in "Report a fault" and the telephone company name. BT phone line problems? Enjoy! You'll run the same tests our experts use. Reporting a Faulty Phone Line 1 Find your last phone bill. Report or track a fault > Pay a bill > Get help or contact us > Download the My BT App > Looking for BT Mail? Simply report a fault online and you'll follow the same steps our repair experts would talk you through if you called us. Please try after 20 minutes. If youre not able to log in to My Account, you can still check the progress of a fault but we wont be able to show you all the information for security reasons. But, given a phone number how do you know who the service provider is? Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. Report a fault To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. 2022 - 2023 Times Mojo - All Rights Reserved You have been temporarily locked out. You've disabled cookies on the browser. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Plus track faults, check your service, and more.