Yes, but ask the seller first whether they offer a refund. these guys are pretty straightforward. Click on "My eBay" in the upper-right hand corner of your screen to reveal a drop-down menu. Help with my eBay issue. % of people told us that this article helped them. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. . Click on "Purchase . If you can't find your guest order confirmation email in your inbox, select the button below and we'll send you a link to your order details. We'll automatically close a return request if there's been no activity. Check the listings return policy before making your purchase. If you don't have an eBay account, or didn't sign in to your account when you made a purchase, you can still request a return or report that an item hasn't arrived. Everything you need to know for your eBay business. There are several ways you can send an item back to the seller. For more information about who pays for return postage and how to send the item back, see return postage for buyers. If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. https://postalnews.com/blog/2023/02/10/usps-seeks-to-replace-first-class-package-service-with-u Hi Guys, Can someone help me?I set up the store for the first time. If you're responsible for purchasing the return postage label, make sure you use a tracked service and add the tracking number to your return request. If you need to return the item you bought, you can open a return request through the order confirmation email you received. You can: Tip seller has cancelled Here's how: Go to your Purchases. For advice on how to find an eBay shops return policy, read on! eBay Money Back Guarantee covers most transactions on eBay. Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original postage cost. Address. If you want to bid on an auction or send a Best Offer to a seller, youll need an eBay account, You pay for the item using PayPal, credit card, debit card, Apple Pay, or Google Pay. Here are the main reasons you might ask us to step in and help: Don't leave it too long to ask us to step in and help. If the tracking for your item shows that it's been delivered, check with a neighbour in case you weren't home when the package arrived and they took delivery of it for you. the wrong address. Some of the items on eBay tracking show 'Accepted' on the tracking bar, access eBay community resources, such as discussion boards. Read our article about managing refunds and return requests. Once you've opened a return request or reported that an item hasn't arrived, the seller should respond within 3 business days. Are you a seller? If you haven't received your item, you can check to see when it's due to be delivered. Send you a message The seller may ask you for some more details about your return request. You can also select View order details in your order confirmation email to see the latest tracking updates. Maybe it isn't your size. View or pay your bill, check usage, change plans or packages, manage devices & features, and more. Something went wrong. As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). You can also link your PayPal and eBay accounts so you dont need to enter your details each time you pay at checkout. If you cant find your guest order confirmation email in your inbox, select the button below and well send you a link to your order details. The subject line starts with "Order Confirmed". Enter the tracking number. Most sellers are happy to work with you, but if you're unable to resolve an issue or the seller doesn't honour their stated return policy, you may be eligible for eBay Money Back Guarantee. Instructions here >> Get help if you bought as a Guest. You can also check the status of your request by going to View order details in your order confirmation email, then selecting Resolutions. Need help with a guest purchase? When the seller has accepted your return, you need to send the item back to them. If you have any problems paying for your items, we can help troubleshoot the issue. [8] 2. You will need to add or edit some extra details before finalizing the refund. Find your eBay guest order confirmation email. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. If you're getting a refund, it will go back to your original payment method. Dec-12-2013 11:17 AM. Sell now Shop with confidence eBay Money Back Guarantee Get the item you ordered or get your money back. Don't forget to seal up the item with packing tape. zip code and city. bubble wrap. set up the postcode where I would be sending from. Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. To create an account, select View order details in your guest order confirmation email and then select Register at the top of the page. You can still register as an eBay member after youve bought an item as a guest. Returns happen. This means that you can return it even if the seller's returns policy says they don't accept returns. Most of the time sellers will be able to resolve your issue, but if they haven't responded after 3 business days or they haven't been able to fix things for you, we're here to help. From the request details, select Close your request and choose your reason from the dropdown menu. For more information about how eBay decides the outcome of a case, see eBay Money Back Guarantee. If the seller has already dispatched the item, they won't be able to cancel the order. This is the email we sent at the time of your purchase with all your order details. Show details. In most cases, if your order doesn't arrive, or is faulty or damaged, you'll get your money back or a replacement. Otherwise, register and sign in. The condition of the returned item is important, so repack it carefully. Most of the time sellers will be able to resolve your issue, but if they haven't responded after 3 business days or they haven't been able to fix things for you, we're here to help. Our top picks: Best Overall Mattress for Adjustable Beds Sleep Number 360 p6 Smart Bed $3,199 at Sleep Number Best Value Mattress for Adjustable Beds . GetHuman8331130's Refunds and Returns issue with eBay from April 2023. The seller has 3 business days to get back to you. If you like, you can add a message for the seller and add up to 10 photos. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. However, we're here to help. Many sellers require you to pay for return postage. Copyright 1995-2023 eBay Inc. All Rights Reserved. eBay recommends that the seller use a drop-down menu to add a return policy, meaning the policy is usually listed on the item page. If you have paid for your item using a guest account then you will need to contact us directly. This is to compensate for the money the seller lost dealing with a return. Comment new with tags | eBay Donna Ricco Cocktail Dress, ruffled hem navy size small. Here's how: You can buy without an eBay account as long as: When you buy an item as a guest, well send you a guest order confirmation email, with the subject line Order Confirmed. I sold a few items When reporting that item haven't arrived i had to create ebay account using emai "*****@***.com" that im writing to you now. To issue a full refund, select View Return Details on your dashboard and select Send Refund. If you cant find your eBay guest order confirmation email, contact us and well be happy to help. 1. Refunds are typically available within 3-5 business days. Find out more about signing up for an eBay account. 8.5x11 pdf. Something went wrong. Most sellers accept returns if you've changed your mind check the listing for details of their returns policy. You can also see the status of your return by going to View order details in your order confirmation email, then selecting Resolutions. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" When the seller replies, we'll send you an email with details of the next steps. . migrated to EIS, we continue to respect any country exclusions the Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. Guest purchases are protected by eBay Money Back Guarantee, if all eligibility requirements are met. To help you find the information you need, we've put together an overview of how the process works, with links to useful articles. Learn more eBay tries to promote hassle-free returns. View cart for details. When your return request is accepted, we'll send you an email with the subject "Send the item back". Your item didn't match the listing, or it arrived faulty or damaged. To start a return request or report a problem with an item you bought as a guest, you'll need your order confirmation email. If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception. Youll see accepted payment methods at checkout. If the returned item is opened, used, damaged, missing parts, or is damaged during return delivery because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. If you're responsible for return shipping costs and used an eBay label, we'll deduct the cost of the label from your refund. View related content below. roll this out. Forum. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. If you've changed your mind about an item, check the listing for full details of the seller's return policy. Your guest purchases will still be managed separately, but youll find all your future purchases in My eBay. Some sellers offer free returns and some don't. If you need to return the item you bought, you can open a return request through the order confirmation email you received. The item can be purchased using Buy It Now. Then when I click "track package" it prompts me for my ebay account, so I created one, then it tells me im not a buyer or a seller in this transaction so the page cannot be displayed. If the delivery address you provided during checkout is incorrect, select Contact the seller on the order page and see if they'll cancel the order. 2. Tip Select Next. wikiHow's Content Management Team carefully monitors the work from our editorial staff to ensure that each article is backed by trusted research and meets our high quality standards. Find your order confirmation email. You should be able to find the order, which will have a link to the original item. Who pays the postage costs depends on why you're returning it. If you bought multiple items from the same seller, but something was missing when your order arrived, you can follow the steps above to report that you didn't receive an item. Seller Center has answers you can trust for all your selling questions. I created an account and opened a case for item didn't arrived asking for a full refund. Make sure you know what you can ship and what you cant to avoid delays and fines. item sold yesterday and the buyer selected usps parcel select for That Select your reason for the return and enter a comment about why you're returning it. Something went wrong. If you're not able to resolve things with the seller, you can ask us to help. If you return the item used, damaged or missing parts, or if it gets damaged during return delivery, the seller may deduct an amount from your refund to cover the loss in the item's value. So i have bought an item as a guest and it didn't arrived. If the returned item is opened, used, damaged, missing parts, or is damaged during return delivery because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. Maybe it isn't quite what you thought. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value. We'll automatically close a return request if there's been no activity. 4 min article. Free standard shipping with $35 orders. We use cookies to make wikiHow great. View basket for details. Your guest purchases will still be managed separately, but you'll find all your future purchases in My eBay. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. How you request the return depends on how you bought them. Something went wrong. Are you a seller? This item: AT&T Prepaid $10 Login to manage your AT&T Wireless, DIRECTV, U-verse, Internet or Home Phone services. Find your eBay guest order confirmation email. Your item didn't match the listing, or it arrived faulty or damaged. To access your request details, you can either: From the request details, simply select Ask eBay to step in and help. The subject line starts with "Order Confirmed". Most sellers are happy to work with you, but if you're unable to resolve an issue or the seller doesn't honor their stated return policy, you may be eligible for eBay Money Back Guarantee. Tip If you bought multiple items from the same seller, but something was missing when your order arrived, you can follow the steps above to report that you didn't receive an item. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. Your item didn't match the listing, or it arrived faulty or damaged. Refunds go back to your original payment method and are typically available within 3-5 business days. I have made over 18 calls for assistance and messaged Car & Truck Safety & Security Accessories, Get help with an item that hasn't arrived, check the progress of your return request, If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception, If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for. Shop with Afterpay on eligible items. Videotape the party or event so the retiree can view it again later. If you bought an item on eBay as a guest, you can still request a return or report that an item hasn't arrived, and the seller should help resolve your issue. Select your reason for returning the item. Check the listing to see the seller's full return policy, including how long you have to request a return and any other conditions. Refunds are typically available within 3-5 business days. I had to return my product to the seller because it did not match the one that was shown on Ebay and I received an email stating . How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. been selling items singularly and have been charging a flat rate for What to do if you've only received some of the items you've purchased. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/6\/68\/Return-an-Item-on-eBay-Step-1-Version-2.jpg\/v4-460px-Return-an-Item-on-eBay-Step-1-Version-2.jpg","bigUrl":"\/images\/thumb\/6\/68\/Return-an-Item-on-eBay-Step-1-Version-2.jpg\/aid5538772-v4-728px-Return-an-Item-on-eBay-Step-1-Version-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"