Note that complaint text that is displayed might not represent all complaints filed with BBB. But until the proper proof or receipt of the handoff is provided, there is not much else we can do to help with this. The quoted amount was $2520 even though the actual value of the items at resale is over $5000 but understand that's what comes with the resell price. Our Rebag purses review discovered many micro and small purses including bowler, clutches, buckets, clutches, shoulder bags, crossbody bags, satchels, wallets and waist bags. Then in the same day, I made my wallet cash out on Apr 12 to my bank but it failed. ********************** states on its website We certify every item and offer 7-day returns for any reason. Founded in 2014, Rebag is the authority in buying, selling, and trading luxury accessories including handbags, fine jewelry, watches, and small leather goods. With a special focus on the varying needs of our customers, our goal I accepted a quote to sell my Chanel Medium Double Flap purse and dropped it off in person on April 15th. Although there is no such a thing as an academic course in authentication studies the way there is for those who work in fine art at Sothebysor Christies, for example, the experts balance their observational skills and years, sometimes decades, of experience assessing luxury handbags and they've picked up patterns. The problem is a lot of businesses have somehow used that opacity to their advantage, and we're doing the exact opposite, he said. This does not drive our decision as to whether or not a product is featured or recommended. But that was it. Get the full list, To view Rebags complete board members history, request access, Youre viewing 5 of 46 investors. I called the company to complain considering these bags are thoroughly reviewed before they are sold. I sent my perfect New Jennifer bags in then got returned without the belt !!! Rebag has a post-money valuation in the range of $100M to $500M as of Dec 15, 2021, according to PrivCo. Around mid-April when we did this 15% promotion, it was our biggest week ever. I really love the bamboo design on the handle, the front tie, and gold hardware. Since 2014, the digitally native com pany has opened retail locations in New York, Los Angeles, Greenwich and Miami. People love luxury handbags, but for many, the price is a huge obstacle. For any further questions, please make read our terms of service (***************************************). Founded by Charles Gorra, what makes Rebag unique is the ability to sell your designer goods and receive upfront payment. Others require that sellers submit multiple photos of an item to vet its authenticity. envie um e-mail para Dec 15, 2021, 11:00 ET. The announcement follows the release of the company's 2021 Clair Report, a consumer resource covering seismic shifts within the luxury resale market pertaining to retained brand value, pricing trends, and significant changes in overall brand ranking. Yet, for many, the appeal of luxury handbags is undeniable. With a special focus on the varying needs of our customers, our goal. Rebag sells authentic second-hand bags from the most sought-after brands. From business ideas to researching the competition. Everything that you need to know to start your own business. The bag has creases on the exterior and darkening, plus scuffs and watermarks on the leather trims and handles. The pearl D&G monogram is so fetch, as Gretchen Weiners says. PitchBooks non-financial metrics help you gauge a companys traction and growth using web presence and social reach. Keep in mind. Rebag has opened a world of endless access to luxury, with a unique business model that puts the seller first, offers upfront payment, and makes the resale. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, Rebag Introduces Rebag Wallet to Power Premium Payouts, Clair AI - A tool that can instantly recognize and price bags from the top 50 luxury brands. Im just left in the dark. Customer Reviews are not used in the calculation of BBB Rating. I submitted the ring for an authentication, and Fashionphile found the ring to be counterfeit. Well guide you through the process. The process, Gorra noted, is not completely automated. There's no commission, there [are] no tricks, Gorra underscored. Gorra worked in finance in Paris and London and eventually came to the States to attend Harvard Business School. This rating has decreased by -12% over the last 12 months. ****** closet inspected my bag and informed me via email: We have inspected your item and regret to inform you we are not able to make an offer on it. The estimated retail price of this purse is $1,995 marked down significantly and offered for $1,360. NEW YORK, Dec. 15, 2021 /PRNewswire/ -- Rebag, the authority for buying, selling and trading luxury, announces $33 million in a Series E funding round, led by private equity firm Novator, with participation from existing investors including General Catalyst. 575 Madison Ave, New York City, New York, 10022, United States. Private . At first glance, Charles Gorra, the founder of Rebag, appears to be a bit of an entrepreneurial contradiction. I initially had two handbags a Louis ******* braided handle metis and a multi color pochette and also paid a down payment towards a new handbag on ********* order ********. Should I have not incessantly followed up, that paperwork likely wouldn't have been filed by Rebag. With Clair Trade, you can buy and sell items in one transaction, and only pay for the difference. COis committed to helping you start, run and grow your small business. The Artsy Monogram Leather Handbag bag is in Excellent Condition, meaning it falls just short of being in new condition. I would not have purchased if it did. Domestic orders take 7-10 business days to arrive after the order date. All that said, the imperfections are subtle and the bag is catalogued as Very Good Condition. I opened it, it looked okay, then when I used the bag and was out and about, a big decorative detail was so loose it fell out almost right away. If you buy them, we get a small share of the revenue from the sale from our commerce partners. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Find company research, competitor information, contact details & financial data for Rebag of Miami, FL. If they are going to assume that responsibility on behalf of customers it is crucial that customers are aware of the following: Rebag doesn't declare a value of the package upon creating the label therefore nothing is covered if it's lost in the hands of ***Upon an investigation being opened by *** and a claim processed - Rebag doesn't provide requested paperwork in a timely manner. This is properly disclosed in the listing, at checkout, returns policy and terms of service. Why have I not been given any updates? For many customers, their Rebag purses were their absolute favorites and these happy buyers thought the customer service was terrific. Ill showcase some of the most sought-after pieces: This gorgeous Rockstud Leather Messenger Bag from Valentino is edgy and flirty with its stud detailing and compelling red tone. Rebag Total Funding $68.3 M Company summary Overview Rebag is a company that owns and operates an online marketplace for buying and selling luxury handbags. Get it while its hot! When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Rebag has carved out a unique approach that will facilitate its massive scaling". If Rebag stands behind its authentication process, they would honor a long time customers return request over concerns about a bags authenticity. Seed, Series A, Private Equity), Alternate or previous names for the organization, Whether an Organization is for profit or non-profit, General contact email for the organization. Unfortunately we cannot accept the return of final outlet sales. There is some heavy wear and discoloration on the base plus on the opening trim corners and handles. He said the plan is to beef up advertising and social media marketing. It is possible that you might have adhere the label to another package you might have sent that day and it was a double scan. It is not an authentic bag and actually has what looks to be a controlled substance sewn into the lining. You'll need to send in some photos and details on the condition of the piece, and if Rebag deems it worthy of resale, you'll be given a quote. Resolved of my mistake, I decided to consign the bag to *************. After receiving my cash down payment I noticed that I received a side credit for my two handbags instead of having them returned as originally requested. Founded in 2014 by a team out of Harvard Business School, Rebag is backed by prestigious venture capital investors including General Catalyst, Novator, Crosslink, and FJLabs, and has raised $68m in funding to date. I keep calling customer service for the last month or so Ive been calling customer service excuse me the last three weeks or so Ive been calling customer service with no real resolution they keep telling me to three business days sometimes 3 to 5 business days and no one is resolving the matter I would like the Better Business Bureau to intervene. Rebag shoppers can choose from a selection of tens of thousands of styles from over 50 luxury designers, including Chanel, Herms, Rolex, Cartier and more that range from handbags and small. CO aims to bring you inspiration from leading respected experts. The stamped-on Louis Vuitton symbol also adds to the glamor in such a simple way. Despite the pandemic, Rebags business continues to thrive. How is this an authentic Bottega Veneta bag with it missing a key tag that is in all Bottega bags? The Clair Technology Suite includes: Rebag will also use the round to scale its tech-enabled brick-and-mortar business. I submitted a return request, but was informed by Rebag that the bag was an outlet item and not eligible for return. Following a strong year driven by technological advances and category expansion, this latest round positions Rebag for its next cycle of innovation and accelerated growth. Disclosure: This post is brought to you by the Insider Reviews team. In 2020 and 2021, Rebag was named one of Fast Company's Most Innovative Companies. Ive investigated where to buy these luxury pieces in this Rebag purses review and created a list for easy access: So. los inconvenientes que esto te pueda causar. I definitely get the want to cycle through designer bags. Rebag simplified the authentication process a critical step for the buying and selling of secondhand luxury goods by removing the multiple steps it takes to get a quote when it launched Clair this year. Gorra tackled the problem of reselling this inventory with Infinity, a loyalty program that incentivizes future sales. It keeps the look subtle while having an edge over a plain black backpack. Get the full list, Youre viewing 5 of 9 executive team members. Fashion retail was ripe for disruption, and the downturn spawned a whole new class of entrepreneurs: those who rent the goods instead of sell them. When you return Rebag designer bags in less than a year, you receive a credit for 70-80% of the original purchase price. I dropped off a Bottega Veneta bag to their soho location on 2/23/2023 with a confirmation I would have payment within 3 days. It features an elegant suede exterior, comfortable leather straps and a fabric interior. Plus, I love storing my computer in a messenger bag instead of trying to fit it into a regular purse. There are also creases on the exterior and minor wear on the interior, along with scratches on the hardware. We operate independently from our advertising sales team. Rebag Brickell City Centre is located at 701 S Miami Avenue, Suite 314-A (3rd FL), Miami, FL 33131 and is open Monday through Friday from 11AM to 9:00PM and Sunday from 12PM to 7PM. I have contacted support 4 times now and have been told each time there is a delay and they have no further updates. As an added bonus, they thought the packaging was great. Theyre investment pieces meant to be held on to for years and perhaps even handed down to future generations. 2023 PitchBook. The brands motto is a simple one: endless access to luxury. Customers often dont know with certainty the resale value of what they own, according to Gorra. Look seriously stylish at a festival, while walking the dog, or doing errands, and youll get some admiring looks for sure. With over 50 designer brands and tens of thousands of items to shop, Rebag is the ultimate destination for refreshing your closet or unloading once-loved items from your collection. I'd like the BBB to be aware of these business practices. NEW YORK, Dec. 15, 2021 /PRNewswire/ -- Rebag, the authority for buying, selling and trading luxury, announces $33 million in a Series E funding round, led by private . Even though its referred to as mini, it still offers a decent amount of storage. Please help us protect Glassdoor by verifying that you're a For 3 weeks I reached out multiple times via the website chat, 3x emails to the contact email that all went unanswered and multiple phone calls to the customer service. Best of all, you get to keep 100% of the quoted price once you send the bag in to be resold. Get the latest business insights from Dun & Bradstreet. The Rebag team curates designer collections with new arrivals each week, with over 50 designer brands to choose from. The items that have the most appeal in the secondhand market are watches and jewelry, she said. continues to be performance and versatility. Although its small, Bain predicts the secondhand market will continue to grow far faster than the overall luxury market in the years ahead. By clicking Sign up, you agree to receive marketing emails from Insider Additionally, you can find some cool, vintage pieces that you wouldn't be able to find in a retail store today. This has been processed and ACH went through this morning. I have reached out via email to Rebag CS three times, receiving only one generic response reiterating their outlet policy and not addressing Yoogis assessment. Rebag is funded by 23 investors. The Front Pocket Crumbled Calfskin Waist Bag speaks for itself with its effortless style. Gorra is bullish on Rebags expansion. Rebag was founded in 2014 by CEO Charles Albert Gorra and former CMO Erwan Delacoriz, currently headquartered in NY. Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID#********, and have determined that my complaint has NOT been resolved because: There is no solution for a a refund or exchange. You will be using computer applications (e.g., email, spreadsheets, word processing and Microsoft Office). Domestic Shipping Information What is Rebag's Return Policy? After graduating from Colgate University with a degree in Creative Writing and Political Science, Remi joined Business Insider to help readers find the best products worth buying. *** already has all the information they need from us to see if they can find any more information. We are sorry for the inconvenience. Hi there,I sold a bag to rebag and get **** usd payment in rebag wallet in 04/12/2023 ORDER#******. The company only accepts bags from an exclusive list of fewer than 50 designers Gucci, Prada, and Chanel among others. Sell within six months and get 75% back, 12 months 70% all in Rebag site credits. I was told I would receive payment in 2-3 business days. Its online business has made up the difference in sales from its nine brick-and-mortar locations that had to close because of COVID-19. All shipments can be tracked by customers. Thats a seriously good price for a Gucci piece. , Contributor, amid consumers healthy appetite for sustainable, eco-conscious resale goods, 11 Entrepreneurs Reveal the Tech Tools They Can't Live Without, Doing Business As: What It Means to Register a DBA, Understanding the IPO Process and How It Works, 10+ Resources and Funding Opportunities for AAPI-Owned Businesses, Media Rebag was featured in Fast Company, Vogue, WWD, Harpers Bazaar and the New York Times. Why wasnt my bag vetted on-site as the website said and then I receive payment? This piece has a soft leather exterior, a stitched handle, and brown fabric interior. ein Mensch und keine Maschine sind. In 2020 and 2021, Rebag was named one of Fast Company's Most Innovative Companies. Rebag headquarters are located in 575 Madison Ave, New York City, New York, 10022, United States, Rebags main industries are: Apparel & Accessories Retail, Retail, Rebag appears in search results as Rebag, Rebag Bar, Rebag Madison Avenue. It also echoes the offline expansion of other digitally native resale and rental platforms like The RealReal and Rent the Runway. That's why it's called Infinity, to enable the sort of recurring loop for customers, he said. I accepted the offer on 3/11/23 and per their policy online I have the option of dropping off my bag and the following would be done on site, after you have received, accepted and completed the seller checkout for an offer, you can visit any Rebag store location and stop by the Rebag Bar with your items. Rebag has been featured in the New York Times, Business of Fashion, VOGUE, TechCrunch and more. Lipstick, phone, wallet, hand cream, and Im good to go. E-commerce was still 80% of its business at the beginning of March when quarantines were put in place in many cities. Please use a valid email. Here are some relevant resources:Return policy:**************************************************************************************************************How to get a quote for your item:******************************************. 45 complaints closed in the last 12 months. As a matter of policy, BBB does not endorse any product, service or business. Over the past few years, there has been serious growth in the luxury-goods market. Investment funds will be used to further build upon technical tools Rebag has developed including the Clair Technology Suite which is designed to bring transparency to the luxury resale industry. Rebag's entire business model centers around selling designer backs that have been pre-used. enva un correo electrnico a per informarci del problema. The sought-after white leather Amore Leather Flap Shoulder Bag is perfect for a memorable, fancy occasion like a wedding or fancy baby shower. Know More. In 2017 alone, Millennials contributed to an 85% surge in the sector. Rebag buys the bags (and now accessories) outright from clients who want to sell. enviando un correo electrnico a EMAIL ADDRESS: Press. She specializes in women's lifestyle, but loves to learn about any and all products that add value and excitement to our everyday lives. If youre looking for the highlights of this Rebag review Ive summed them up here: Rebag sells a wide variety of bags including shoulder bags, leather bags, canvas bags, clutches, totes, handbags, pouches, wrist wallets, and more. Novator and General Catalyst are the most recent investors. Ready to sell or trade your items? So, its pretty significant given the current environment, he said. Best of all, you get to keep 100% of the quoted price once you send the bag in to be resold. Our team spends hours researching, consulting with medical experts, gathering insight from expert professionals, reviewing customer feedback, and analyzing products to provide you with the information you need. The bag is the same price as the brand new bag. There's a lot of risk in what we do, he said. One of them, Rent the Runway, was started by Gorras Harvard Business School buddies Jennifer Hyman and Jenny Fleiss while they were all still in school. I've tried calling and am disconnected each time I'm put on hold. Its a great piece for a beautifully dressed Rebag woman on the go. Rebag grew from a broader interest in how you leverage technology to reduce waste across industries, Gorra said. Id encourage you to go back to the website and keep your eye out for a Rebag promo or discount code. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. If you havent watched Mean Girls, thats probably a good thing. Its just the process of them initially giving a side credit which I thought was incorrect. That way we can go ahead and get this problem resolved ASAP . Subscribe to our newsletter. Unfortunately we are not able to track a single label that didn't have a package nor it made to the actual *** terminal. This is theft. Commerce. Access your favorite topics in a personalized feed while you're on the go. Its available at the Miami store in midtown. This practical, stylish Vintage Bamboo Suede Mini Backpack costs $535 with an estimated retail value of $1,295. The company operates online and in stores, with locations in Los Angeles, New York, and Miami. Rebag should be more transparent in describing the Defects or missing accessories in the outlet items they sell, esp if the items authenticity is under question. We are returning it to our Soho store you can pick it up this week. Your email address will not be published. Rebag at 8461 Melrose Place in West Hollywood and 9546 Brighton Way in Beverly Hills, (844) 373-7723, open 10 a.m. to 8 p.m. Monday through Saturday; 10 a.m. to 7 p.m. Sunday. Your email address will not be published. Since joining the team in 2018, Remi has reviewed hundreds of products and interviewed founders of industry disruptors, such as direct-to-consumer startups. BBB is here to help. It could be reducing fashion waste, he said. I put in a request online with Rebag 3/6/23. However, they offered to buy it back for half the price that I paid. Read on for more tech tools that entrepreneurs can't live without. Caso continue recebendo esta mensagem, BBB Business Profiles are subject to change at any time. We buy inventory. BBB Business Profiles generally cover a three-year reporting period. om ons te informeren over dit probleem. It would also add an attractive, sophisticated touch to a dress or skirt ensemble. Some companies require that sellers first mail in their sale items for vetting by on-staff authentication experts before theyre accepted for sale, a process that can take days. The classic Neverfull Monogram Tote carries the elegance of Louis Vuitton in every element. !, so dishonest and and screw consumers like this ???!!! For this Rebag purses review I looked into medium-sized purses in a variety of styles including larger backpacks, bowlers, buckets, shoulder bags, cross body bags, satchels and totes. This is the same response I received from the business and I do not agree with it. 10 days have gone by with no email or response as Ive tried to contact that chat number of times. Do I need an appointment to submit in-store? Rebags sales are up more than 50% year to date versus last year. . Ive been in contact with Rebag for the last three weeks or so and they keep stalling and stalling installing and no one is getting back to me and no one is shipping my item back I would like someone to intervene so that I can at least get my item back. Want to read more? Nous sommes dsols pour la gne occasionne. They need to assume responsibility for things going wrong and resolve it with their custom and deal with *** separately if they are going to assume the responsibility of providing a shipping label and valuing/insuring a package rather than leaving that on the customer to handle. No resolution and no help and I would like my payment of $500. RBI@RepublicBag.com, Western Classic Linear Low Density Can Liners, Classic Utility Premium LLDPE Can Liners, Premium: LLDPE Can Liners (Talon, Eagle Talon, TFR), Healthcare Liners Super Tuff LLDPE, High Density Material. If you buy any Rebag bag online or offline, you can resell within three months and get 80% of the purchase price back.