Authentication values are missing. Handling the response and customer redirection Step 3. What does "up to" mean in "is first up to launch"? Specified already exists. This can be used to describe the goods being purchased or the nature of the transaction. You will need to check your code to ensure that you have not entered more than 200 characters within this field on the payment pages. You do not have any Custom templates uploaded onto your Sage Pay account and have selected to use the Custom templates option within your live My Sage Pay account. cannot be before , please check. Any other values or characters will not be allowed and will result in this error message. If you do, then the payment page will display the relevant text to provide the shopper with the option to allow GiftAid to be applied. Are you sure you want to create this branch? The BillingAddress field which you have provided is longer than what is allowed. Many Git commands accept both tag and branch names, so creating this branch may cause unexpected behavior. Cannot create a token from a token transaction. Please use format dd/MM/yyyy HH:mm:ss. You will receive this error message if you did not send an ExpiryDate field containing this value in your transaction registration POST. If you send an AccountType parameter with your POST, you must have an equivalent merchant account set up to handle that type of transaction. The method specified in the Request-Line is not allowed for the resource identified. Please check to ensure that a Failure URL is being provided with each transaction as this is a required field. Accepted values for this field are: VISA (Visa Credit), MC (MasterCard credit), DELTA (Visa debit), UKE (Visa Electron), MAESTRO (you can still send SWITCH for older cards), AMEX (American Express), DC (Diner's Club) and JCB (Japan Credit Bureau cards). The TxType field determines how the transaction will be processed by the Sage Pay system. You will find the corresponding transaction status in the status field of the getTransactionDetail response. Looking for job perks? The DeliveryAddress and DeliveryPostcode are required. Configure the Settings - SagePay Form. Only zero or positive decimal values, to 2 decimal places. It will only ever be able to contain a maximum of 16 characters consisting of numbers and letters with no spaces or unusual characters. You will need to check your code to ensure that you are providing a valid month and year format with no spaces or separator characters, eg 0710 and not as 07/10 should be sent for an expiry date of July 2010. The Authorisation process failed, due to an internal server error. The post code value must be that to where the card being used is registered in order for the transaction to continue. You will not be able to perform a RELEASE against a DEFERRED transaction which has already been ABORTed. The Authorisation was Declined by the bank. You will receive this system message if you have not provided us with a CardType field within your Direct transaction registration POST. This system message would only be generated if you have integrated using the Direct method where you are colleting the customers card details to send across to Sage Pay. You will receive this system message if you are passing an amount that is outside of the supported range. It should be a number and the value should match the value that was passed back to you by Sage Pay when the original transaction was completed. Your transaction has been Registered successfully and will need to be authorised to be sent for settlement. This will not allow us to decode your transaction registration POST. There is no such username associated with your account. Monday - Friday 9:00 AM - 5:30 PM. The bank did not respond within an acceptable time limit. Only whole numbers of Yen are acceptable. The Related transaction is not a DEFFERED payment. The only way to test a declined payment due to insufficient funds is to manually modify the response from Sage Pay (Opayo) with the values it would return in a real scenario. Unfortunately, you will not be able to perform a REFUND against this transaction as it has been fully refunded already. This will be required if you have AVS turned on within your Sage Pay account. The Transaction was Registered Successfully. 3D Secure rule not added. You will need to ensure that your code is not sending more than 200 characters within this field and that no invalid characters are being sent. You will need to check your code to ensure that the correct value is being retrieved from your database and that you are sending it through to Sage Pay within the correct field. The VendorName is invalid or the account is not active. A valid card number has not been supplied in the Card Number field. An example would be Japanese Yen (JPY). To determine what the code means you will need to contact your merchant bank as they are bank specific. It would be good to implement the error codes such as: 4020 : Information received from an Invalid IP address 4009 : The Amount including surcharge is outside the allowed range. If you are providing a value which has more that 200 characters then you will receive this system message. The PayPal billing agreement was not accepted or failed. User authentication failed due to invalid authentication values. The SuccessURL field must contain a Fully Qualified Domain Name and page reference pointing to the externally visible page on your site which your customers can be returned to if a transaction succeeds. If the monitor page indicates that there are no issues, please contact us for more information. The Email Message contains invalid characters. The card type you sent in the CardType field is not active on your account. You will also need to check your code to ensure that your test and live Form encryption passwords are case-sensitive and in the exact same format with no spaces before or after them. The AuthCode field supplied in a Manual transaction registration can only contain 15 characters or less. The value, if supplied, should contain either 0, 1, 2 or 3. The start date you have supplied is after the end date. If you are received this system message when using the My Sage Pay admin area, we would recommend you view the system monitor page to ensure there are no issue or alternatively, contact our customer services team. Why did US v. Assange skip the court of appeal? You are attempting to POST data to a sage Pay Service that does not exist or is not currently available. The authorisation process took longer than expected and therefore the Sage Pay system had timed out the transactions. The card number that you have entered on the payment pages is not a valid card type. The VendorTxCode has been used before for another transaction. A valid value is required in the format 123.123.123.123. Please check the related transaction is a AUTHENTICATED transaction. This value is 10 alphanumeric characters long and should be retrieved from your database. The AccountType field can only contain the following values: E for e-commerce, M for MOTO or C for Continuous Authority Any other values will generate this system message. You cannot set the administrator password using vspaccess. Your transaction registration must contain a Description field which contains a brief (100 characters or less) description of the transaction being performed. The DEFERRED transaction you are attempting to RELEASE has already been ABORTed. When attempting to perform a REFUND, you can only refund in the same currency type as the original transaction. A valid value is required,this must be value between 0 and 100000.00. If you are wishing to add another card type to your account, please check with your acquiring bank first before notifying Sage Pay to ensure that your merchant number has been set up to accept this new card type. The ReleaseAmount larger the original amount. You will need to ensure that the card issue number length is being passed as it is displayed exactly on the customer's card. The amount value is invalid, this value must be no more than + or - 15% of the original value. If you submit a value which is not in line with the ISO 4217 codes or is not set up on your account, you will get this system message. You will only be able to perform three attempts in order to gain a successful authorisation. The request was unsuccessful because the URL specified is longer than the server is willing to process. Your transaction has been Authenticated successfully. Please provide different value. The SecurityKey value should contain 10 alphanumeric characters and you must always pass this value within the RelatedSecurityKey field when posting your transaction registration over to Sage Pay. You will only be able to perform an AUTHORISE request against an AUTHENTICATED transaction and no other payment type. Also check to see if you have submitted the full VPSTxId, including the hyphens and curly brackets. This Surcharge already exists (paymentsystem and currency combination). Refunds are not allowed for this payment type. You will need to check your code to verify the SecurityKey from the original transaction to which you are attempting to send your REFUND, REPEAT or AUTHORISE request to. You would have received this system message if you have not provided us with the correct value within the VPSTxId field. The StartDate is in the future. You can only AUTHORISE an AUTHENTICATED transaction up to 115% of its value (with all previous AUTHORISEs against that transaction taken into account). If you are unable to identify the cause, please contact the Sage Pay support team if you are still being presented with this error message and we will look into this issue further. Handling the 3D Secure authentication response from the ACS Related Pages Overview The AccountType is not setup on this account. You will need to check your code to ensure that your server is not sending more than 50 characters within this field. rev2023.4.21.43403. The FailureURL field must contain a Fully Qualified Domain Name and page reference pointing to the externally visible page on your site which your customers can be returned to if a transaction fails. Unable complete transaction due to resubmission of authorisation request by client. as outlined in the VSP System Protocols. You will need to check your code to ensure that you are not passing more than the maximum value of 7,500 characters and that there are no additional spaces being passed as these will be determined as additional characters. You will need to check your code to confirm that you are sending numbers only and only the large numbers presented on the front of the card with no separator characters (such as spaces or hyphens). The FailureURL field must contain a Fully Qualified Domain Name and page reference pointing to the externally visible page on your site which your customers can be returned to if a transaction fails. 2. You will need to ensure that your code is not sending more than 20 characters within this field and that no invalid characters are being sent. The credit or debit card number entered must be that of the card type selected before proceeding to enter the credit or debit card number. Please redirect your customer to the ACSURL, passing the MD. SecurityKey - Only present if Status is OK. To register the initial transaction, you post to Sage Pay via the Transaction Registration URL (A1). Please contact support to re-enable this functionality. Please use the mobile device. ##### is an invalid date format. 1800 995 085 IE You will be presented with this error message if you have had three failed attempts to gain a successful authorisation for this transaction. The command passed in the parameter was not recognised. The Amount is outside the mininum and maximum limits. cannot be before this month. You need to ensure that you always send a value within the RelatedSecurityKey field when sending an automated REFUND, REPEAT or AUTHORISE request to Sage Pay from your sever. If no card address is provided you will be presented with this error message. as outlined in our Protocols. We could not process your message, please check your integration settings or contact the support team. An ERROR has occurred on the Sage Pay System. A value greater than zero indicates a decline or an error. Simulator cannot find your vendor name in its database. The BillingPostCode field which you have provided is longer than what is allowed. What should I follow, if two altimeters show different altitudes? Your system should be storing this information and be retrieving it from your database when performing the above actions. It is normally a number, but can contain characters depending on the acquiring bank. The Tranaction is not in a DEFERRED state. HTTP Version Not Supported : The server does not support or is not allowing the HTTP protocol version specified in the request. No spaces, hyphens or other characters or separators. (You will see I've added a possibility to say which SagePay API protocol you want to use . You can only AUTHORISE an AUTHENTICATED transaction. The request was well-formed but contains invalid values or missing properties. Unsupported Media Type :The request was unsuccessful because the entity of the request is in a format not supported by the requested resource for the method requested. If this is correct, then the card is not yet valid and must not be used and you will need to use your previous card if this was a replacement card issued by your bank. Well I have following entries in my web config for SagePay Integration in an ASP.net MVC project. The Billing City contains invalid characters. I am busy with implementing payments using Sage Pay direct protocol 3.0 (4,0 unavailable yet as I understand) . The CardExpiry date that has been entered is not a valid month and year combination. You will need to ensure that you have entered the name of the credit or debit card holder within the edit box that has been provided on the payment page. Should not include leading zero's, and only include values in the range of 0 to 255. If you are wishing to use custom templates, you will need to download the relevant files, amend and send over to use to be uploaded. You will need to check your code to ensure that your server is sending a valid e-mail address which does not contain more than 255 characters in length. The number of authorisation attempts exceeds the limit. You will need to ensure that you have provided a debit or credit card number within the card number box provided on the payment screens. 0800 028 1662 UK. The DeliveryFirstnames value is Too long. Please ensure you are only passing values within this range and not including any separator characters other than the decimal point. The Amount you are passing has more digits after than the decimal point than is allowed. If the address is longer than 200 characters, you will receive this system message. An Authenticated transaction which is unable to be 3D authenticated will be registered and stored by us. Gateway Timeout : The upstream server failed to send a request in the time allowed by the server. If total energies differ across different software, how do I decide which software to use? You will need to check your code to ensure you are submitting the correct VPSTxId relating to the original transaction. e.g. If you receive this system message, we would suggest that you refer to our system monitor page (http://www.sagepay.com/system_monitor.asp) for more information. It is likely that you are submitting several email addresses which is therefore generating this system message. Cannot authorise this card. You must enter the post code to which the card being used is registered in the post code box provided on the payment page in order to continue. Please contact Sage Pay support who will be able to generate your Form encryption password to enable you to post Form transaction registrations. The request was unsuccessful to the server being down or overloaded. Something went wrong: Invalid transaction id (Magento 2.3) To fix this, follow the steps below: 1. The result associated with each transaction appears on all PayPal Manager detail reports. The VPSProtocol value is not supported by the system in use. This is a required field and needs to be sent with every transaction you register with Sage Pay. Sage Pay send a server reponse to the tranasction registration POST in the Server protocol (see A2 in Sage Pay Server Protocol). If the related transaction you are trying to authorise is NOT an AUTHENTICATE transaction, you will receive this system message. The VPSProtocol value is outside the valid range. You are attempting to perform an AUTHORISE request against an AUTHENTICATED transaction which will exceed the maximum value of 115% of its orginal value. Why does Acts not mention the deaths of Peter and Paul? Cannot refund mobile transactions for this acquirer. The VPSTxId value uniquely identifies a transaction to the Sage Pay system and if this value has not been submitted in full or this has been sent incorrectly formatted, you will be provided with this error message when the Sage Pay system attempts to validate it. 2. If the card address consists of more than 200 characters please just entered the first 200 characters in order to continue. This system message will appear when the REFUND you are attempting, which in combination with all other REFUNDs againsts the original transaction, would exceed the value of that transaction so the REFUND cannot be permitted. You will need to check that the full card number has been entered correctly and that this matches that of the large card numbers presented on the front of the customers card. When sending your transaction registration POST to Sage Pay using the Direct solution you will always need to send a card number as you will be hosting your own payment page. The related transaction that you are attempting to send a RELEASE or ABORT POST to is not a DEFERRED transaction. This field can contain up to 10 characters. Your POST has a Currency value that does not support minor units, but your Amount field has a decimal point in it. You will need to ensure that your code is sending the customer's cardholder address to where the card is registered in the BillingAddress field. The PaymentSystem used for the original transaction does not support repeat transactions. The Delivery Address1 contains invalid characters. The VendorEMail field, if supplied when posting your transaction registration, must contain a valid e-mail address which is less than 255 characters in length. The card is not yet valid. Cannot create the new user. It may also be worth checking to make sure that there are no spaces being passed (as this will be considered as a character) and also that the next value within the protocol is being separated by an ampersand (&) within your transaction registration. No further action required. You must always check your code to ensure that you are providing a valid identifier within the VendorTxCode field for all transactions. You are therefore unable to perform any further refunds against the original transaction. A credit or debit card number must be entered in the card number box provided on the payment screens. The link is: http://www.sagepay.com/system_monitor.asp. The Card Type selected does not match card number. If you are providing a value which has more that 20 characters then you will receive this system message. The Delivery Address2 contains invalid characters. If any other value is passed within this field, the Sage Pay system will not be able to identify how to process the transaction. The GiftAid field specifies whether you wish to apply gift aid to the transaction. You will need to enter the name of the credit or debit card holder in the Card Holder box provided on the payment page. If you have AVS checking turned on within your Sage Pay account, or have provided a BillingPostCode, you must also provide a BillingAddress field. Unable to find the transaction for the or supplied. If we receive a POST from any other server, you will see this error message. Just for some context, Apply3DSecure values are: 0: Use the default setting on the Sage Pay System; 1: Force 3D-Secure checks and use appropriate rules The fractional part of the Amount is invalid for the specified currency. Why in the Sierpiski Triangle is this set being used as the example for the OSC and not a more "natural"? Incorrect Fixed value entered. The given vendorsurcharge cannot be found. If you have received this system message, it is likely that you are attempting to send an automated REFUND, REPEAT or AUTHORISE request against the original transaction from your server (i.e you are performing any of the above outside of the My Sage Pay admin area) and the RelatedSecurityKey does not match with what we have in the database for this transaction. How to combine several legends in one frame? For more information please refer to the protocol guides. When using the Form solution you will need to provide us with a Failure URL field containing a Fully Qualified Domain Name pointing to the externally visible page on your site to which customers are returned if a transaction fails. Fraud screen detail does not exist for this transaction. Find centralized, trusted content and collaborate around the technologies you use most. It is likely that you received this message when you were attempting to perform a related action to an original transaction (such as a REPEAT, RELEASE, VOID, REFUND etc.) The Authorisation has been declined by the bank. If the VendorTxCode matches that of a previous transaction registration for a successful transaction against your account you will receive this error message. Invalid Amount field format. If you did not provide a vendor name, then it would have been supplied by Sage Pay. The Cardholder Name contains invalid characters. Values such as PAYMENT, DEFERRED, REFUND etc. The VPSTxId value uniquely identifies a transaction to the Sage Pay system and if this value has not been submitted in full or this has been sent incorrectly formatted, you will be provided with this error message when the Sage Pay system attempts to validate it. All previous AUTHORISE requests in total must not exceed the 115% value and any further AUTHORISE requests will be denied if they exceed the maximum limit. 123.456 instead of 123.46, then you will receive this system message. or element either not found, or present more than once. A transaction is unable to be registered without this information. Thanks for contributing an answer to Stack Overflow! You are attempting to POST a transaction to Sage Pay using a Vendor account that has been closed. There is no issue with the payment process as this would have be caused by the customer clicking on the Cancel button on the payment page. The Delivery Firstname contains invalid characters. I got the integration key and password from opayo (sagepay) - the test environment. The syntax of the request was not understood by the server. You will need to check to ensure that the card number length being provided is correct and that you are sending the full card number situated on the front of the card. You will not be able to enter more than 200 characters in the card address box on the payment pages. You will need to check your code to ensure that you are providing the VPS Vendor Name supplied by Sage Pay during your application process. The DEFERRED transaction you are attempting to RELEASE has already been released. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. 3D Secure Authentication On this page: Overview Activate 3D secure Submit a 3D secure Transaction Step 1. This could have been caused by the information posted to the Sage Pay server or by an issue with the Sage Pay server. 3D-Authentication failed. The storetoken value is invalid, If a value is supplied, should contain either 0 or 1. This URL must be http:// or https:// and be less than 255 characters long. You will need to ensure that you are sending numerics only within this field with no spaces between any of the numbers. The PaymentSystem is not supported on the account. It should be less than 40 characters long, contain only letters and numbers with no spaces or special characters (except for hyphen(-), underscore (_) or full stop (.)). A valid

value is required in the format 123.123.123.123. The ReleaseAmount field must be a valid amount, formatted to the correct number of decimal places for the chosen currency, AND must be less than or equal to the amount of the original Deferred transaction that you are attempting to Release. You will need to check your card, and if it has expired, you will need to destroy the card and use a different card type for the transaction. If any other characters or spaces are being passed or provided, then you will receive this error code and message. The GiftAid field can only contain 1 (Allow Gift Aid) or 0 (Do not Allow it). ie $key = base64_encode("My Integration Key:My Integration Password"); You should be sending the SecurityKey from the original transaction within this field and this can be retrieved from your database and this value should contain 10 alphanumeric characters. The Sage Pay service that you are attempting to contact does not exist or is currently unavailable. The required service is not available or invalid. The Contact Number contains invalid characters. The request to ABORT a deferred transaction was successful. Provided vendor name does not exist in the system. The Delivery City contains invalid characters. If the monitor page is showing everything normal please contact Sage Pay directly. If you are using our Direct or Server integration methods, the Sage Pay system will only accept registration POSTs from servers whose IP Addresses have been registered with us.