They have an exclusive online contract with NYC and tons of other places. I contacted my city that I was born in NY. I haven't received my order yet but hopefully it'll come in the next week. Go to your local county or city and get your Birth Certificate or vital records to avoid this headache. I selected VitalChek Link and paid to have a certified copy of my birth certificate sent to me INTERNATIONALLY. I followed their links to order my Birth Cert "Electronically" they provide three thrird parties. I mean forever. You can also email vitals.customerservice@vitalchek.com. You can also email vitals.customerservice@vitalchek.com. THEY NEED TO GET OUT OF THE BUSINESS. Use our online Frequently Asked Questions tool for answers to our most commonly asked questions, or to ask your specific question if a common answer is not available. If you have any questions, please contact customer support. They are probably legit, but if you are ordering your Birth Certificate just do yourself a favor and order your death certificate along with it because you will probably be dead before you get it! The action you just performed triggered the security solution. I selected Interntaional, and entered my address, I entered the "province" on the second address bar and typed province : Hay Nahda. If the Health Department rejects your application because an error we made, you will have the option to let us fix the problem without any additional charges or to get a refund of your package cost minus the shipping cost of $25 to send your application to the health department. I really wish I had checked these reviews before I ordered my birth certificate. Vitalchek is the website that asked me to pay the full amount on the basis that they would provide me with the document that I requested. thank you. Again, thank you for your feedback. You need a six-digit PIN and eight-digit order number to track your order with VitalChek. Order has been cancelled. While 800-255-2414 is VitalChek's best toll-free number, there are 5 total ways to get in touch with them. Customer Care. If no document is found that matches the request that you submitted through our web site, then the Government Vital Records office may provide you with a 'No-Record' result. VitalChek Live Chat. Dont waste your money. So it was shipped while I was out of town. My dad needed his birth certificate in order to apply for TSA Precheck. Has anyone recently actually received what the bought from vitalchek? Order has been transmitted to the Agency. Order has been transmitted to the Agency. All Rights Reserved. Despite submitting required documents twice, it was better to drive 7 hours one way to do it in person with the same documents VitalChek said werent good enough! A $15 birth cert turns into $50 because they scam you on the mailing options. Products used:None, I never received any. GetHuman features available: Phone menu & recordings transcribed. Thank you for placing your order on VitalChek.com. Displays the s tatus of the Order ( Cancelled, Closed, In Progress, Open) Cancelled. I tried ordering my birth certificate on VitalChek and once I kept clicking to see what requirements I need to finish, it just sends me back to login in all over again and the customer service is horrible they don't even answer you, trying to cancel whatever I placed an order for has been so difficult. One week later I had a copy from NY state. To top it off a vitalchek website says the order is still "processing" when you'd expect it to say shipped if it was shipped. I ordered my birth certificate back in January 2022 and it is going into July and I still do NOT have it. This company is HORRIBLE!!! No reply to the complaint I made at that point. You are charged right away and there is no way to cancel your order. Paid $40 for birth certificate. You can find them in your Order Confirmation Email. Many state governments authorize VitalChek to handle online orders of vital records, including birth, death and marriage certificates. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Sent in to get my BC. These people are scammers! Stay away, nothing but a fraud factory. Step 3. Now it's been so long I can't even check the status of my order. Products used:They are suppose to provide a service to order birth and death certificates. Ive emailed twice no response. Ask a Question Need to Chat? Then says sorry we do not guarantee a record exists. They stole mine!!! We provide application preparation assistance services that will help you save time in any vital record application process. Thanks to our online services, you can save a trip to the Health Department and you will be able to easily fill out your application. Performance & security by Cloudflare. Agency processing times do not include shipping. Also, why was a high dollar amount charged? Vital Records Online uses the information users provide on its website to pre-fill your application documents. Fees are non-refundable. I couldnt give a lower review of this company. VitalChek ranks 4th among Birth Certificates sites. Service 213 Value 206 Shipping 186 Online Notary fees of $25- If submitted and processed, Rush Shipping fees of $25- If we mailed the application to the Health Department, For any questions regarding your application package or if your refund request is not listed above please contact our billing department at:https://www.vitalrecordsonline.com/contact-us. You may reach us anytime at Facebook.com/VitalChek or vitals.customerservice@vitalchek.com. I wish I could cancel my order but I'm sure they'd find some way to screw me over. I sent Vitalchek $143.75 on 3-13-2023 for certified copies of my sister's death certificate. Like most people that have asked about birth certificates for passports, and have been reference to Vitalchek, I don't see any answers about how the process was. Regular mail service is not certified or registered and does not provide this protection. They stole mine! Order must be paid and completed in full (including uploading any required documents) for processing time to begin. Going to the vital records office in person is often the quickest and least expensive method to obtain a vital record but it is not always the most convenient and that's where VitalChek may be the best ordering method. VitalChek's role is to accept payment & get your information to the right place. Also, I paid for the $19 shipping, so I recommend doing that (perhaps the free shipping orders are thrown into an unattended abyss). I'll update with details. Click to reveal I waited on hold for 20 minutes. beep.' VitalChek ranks 3rd among Birth Certificates sites. The item is out of stock. 3 weeks after it was supposed to arrive I finally had to fly all the way back to my home state just to get my cert. It tool SIX months almost to the day. Emails are not returned. If you do not see a specific document type indicating Apostille or Authentication on the document selection screen, then you will only be provided with the default certificate available. It is literally faster (and cheaper!) So I guess I have 50 more business days to gocomplete bull$#*!. Nope, this is legit. This has happened in the past. Step 1: Have the order to be cancelled in view . Processing 5 to 8 business days. This allows you to track your package and confirm delivery. So, my Father-in-law's brother just moved in with them and needed his birth certificate and without my knowledge, they used a website called "http://yourvitalrecords.com/". on march 28th an email said to expect it by april 9th. I am submitting a consumer fraud complaint with the NYS AG today. Received email on 2/3/23 stating shipping delay. Tip for consumers:Don't order anything through the state of NY. It never arrived. I'm contemplating using it to obtain my birth certificate for my passport and I'm very suspicious of the site. You may reach us anytime at Facebook.com/VitalChek or vitals.customerservice@vitalchek.com. Whether it is necessary to have a search for the vital record 2. My advice: call directly to the state office of vital records. Again I got the NH phone number. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. This page does not include information about canceling Amazon Prime and other digital subscriptions. Verification can help ensure real people write reviews about real companies. Finally, a woman picked up my call and I explained my situation. Best alternatives to phone. Please contact us with your order number via private message at Facebook.com/VitalChek. I started my process in Feb and it's now April 12 and I have not received my cert. VitalChek does not have access to any vital record, or the information contained therein. I paid over $30 to get my grandfather's death certificate from the City of New Haven, Connecticut. How Do You Replace Vital Records After a Fire? Our mobile content is best viewed in the upright/portrait orientation. So the customer service is really bad. Find another way to get your documents, Tip for consumers:Dont use this service. Why am i still waiting for my birth certificate 3 months after it was ordered and why i have to ask permission for a refund are you mf serious, I am about to post an extremely negative review about vitalcheck. I have until July this year to turn this into immigration for my husband or we have to start everything all over again! Please feel free reach out to with any further comments, concerns, or suggestions you wish to share. We are a government-authorized service with more than 30 years' experience partnering with hundreds of vital record agencies across the nation. Tip for consumers:Try to contact the city youre ordering from first use Vitalchek as a last resort only. The time of the year when you make your request For questions about the order, contact the agency listed on your receipt and have . Closed. Why couldn't they have contacted me for further information? So I called the City Clerk, sent an email, paid $12.50 and it was shipped 5 mins later. Vital record agencies require that information is complete and accurate to provide vital records. Chat Hours: Order still shows processing. Tip for consumers:Think twice before handing over your money. Finally reached a supposedly functional human at OR State who said he cancelled the order and I would receive a full refund. Our easy application process will help you find the right agency and certificate for your specific needs. When I check on order status, I get generic responses via email, telling me the order is being processed. Its sad that you have to check on every company before making a purchase these days. I did see someone post about bad reviews from other sites, but has anyone from Reddit successfully used the site? Once an order has a paid-in-full status, the payment must be voided, and then the order can be cancelled. This was the worst company Ive ever had to deal with. You have no option but to use them to order a vital record online. Although it is more expensive, for your protection we recommend express delivery with UPS. DISCLAIMER: VITAL RECORDS ONLINE is an independent private preparer that is not affiliated with any government agency. The quickest way to reach us is by private message at Facebook.com/VitalChek. If you need assistance, please contact us with your order number. Ordered birth certificate. You cant cancel. 0/10 would never recommend using this service again. DO NOT USE THIS SERVICE! This is the worse experience, for people who are dissatisfied, call your bank. Ordered birth certificate 1/17/23 still waiting 4/28/23. Certificate requests can be cancelled at any time until they have been submitted (10pm each business day.) Upon checking the status, I should receive it by late April. If your state uses VitalChek, all you need is your eight-digit order number and six-digit PIN number to check on the status of your birth certificate delivery. 100 days has not passed but would be mid March, a month before the deadline that I needed it by. Charged $48 and no record exists. Short Form Birth Certificates are the default certificate and are standard issue. Hello. On the state website it states the cost of using this service, "unless an issue is identified". You will usually get a response in a matter of minutes. Poor communication and bad service! The Government Vital Records office that holds your record is the only location that has direct access to the information recorded on the certificate. Please see terms of service when ordering for information on refunds and cancellations. Support. And have experienced long hold times on the phone. My suggestion is DO NOT deal with VitalChek! i ordered sometime around august 20th. The most common reasons for cancelling an order are: Limits on available quantities. Some agencies (not all) will issue certified no record letters when record is not located after searching with information provided. That's ridiculous, up surd. Terrible customer service, over charges, and does not fulfill commitment. I do t think this company is real. Was give website by Motor vehicle division.Have noticed some sites spell vitalcheck as vitalchek. VitalChek has a rating of 1.98 stars from 314 reviews, indicating that most customers are generally dissatisfied with their purchases. If we cancel your order, we won't charge you. Ordered death certificate 3/29 with an estimated delivery date of 4/26. Actual times may vary from a day to several weeks. ---------------------------------- We appreciate you utilizing VitalChek's convenient online ordering platform for your vital record order. But when you go to order, the only option they give you is UPS Next Day Air and it costs more to mail the birth cert than the cost of the birth cert. Will not refund. Support Manage My Order Thank you for placing your order on VitalChek.com. What a waste of time and money. In Progress. They keep giving me the run around. Please allow 2 to 4 business days (excluding holidays and weekends) for document verification. You can email the site owner to let them know you were blocked. They bate you on Ancestory.com saying a record exists. So, they have no interest in customer service. With VitalChek, easily order your government-issued vital records online including birth certificates, marriage records, death records and divorce records. If you are getting a BC from a small town check their website or call the clerk, to find out if there's a better way! The action you just performed triggered the security solution. So I know that adds a couple of days to it. Refunds will not be issued for records not located. To correct an error on your certificate, you will need to contact the vital record agency who processed your request. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. or getting defensive about my inquiry is exactly the response I was trying to avoid. I needed this birth certificate to get my child on health insurance and opted to get the faster shipping option, $50 order and still not here. Types of certificates offered vary by the vital record agency processing the request. When I try to call I get put on hold automatically and it lasts forever. You will usually get a response in a matter of minutes. I don not know who else to contact to see what is going on with my order. Call your bank.This is for those who purchased any records from vitalchek, call your bank and ask for a refund to your account. Like: Was sent the form back immediately, but instructed to send to state where certified certificate is issued.Dislike: Why was a US certificate request sent to Badalona Spain? Order birth, death, marriage and divorce certificates from VitalChek, the only company with direct connections to more than 450 government agencies across the nation. 37.205.37.43 May | 2.8K views, 54 likes, 15 loves, 21 comments, 4 shares, Facebook Watch Videos from ABS-CBN News: Start your day with ANC's rundown of news you need to know (1 May 2023) They are vital records, for crying out loud. Bed Bath & Beyond filed for Chapter 11 bankruptcy Sunday, with plans to wind down its entire business. These guys are a fraud. Government agencies across the nation trust VitalChek to handle your vital record orders, and you can too. If information is not complete at the time of submittal, it is possible that the record may not be located. Save your money and use a different service. As of 2/13/2023, the order was "In Progress." Both are pointing their fingers at each other for the fact I have not received my marriage certificate despite paying $63.25 to ensure expedited processing and next day air shipping. Our fees charged are for the preparation of your documents and do not include the fees for obtaining these vital record documents, which you will need to pay separately to the Health Department. I assumed I would never receive the BC, or if I did, it would be bogus. 3. Order has been cancelled. Thank you for ordering your marriage certificate from VitalChek and sharing your feedback. DI downloaded their form. To order birth certificates, death certificates, marriage certificates, and divorce certificates from VitalChek, simply click on the certificate you need to get started. Ordered long form birth certificate July 7th order was accepted and said 90-100 business days to receive. It is now 3/20/2023. There is no full refund policy. No amount of time with customer service solved anything. Emailed for update on 2/6/23 they replied needed info for order. Tip for consumers:Call the County of record of your birth/death/marriage/divorce it will be less expensive and people will actually help you. 4 millionvital documents processed peryear, 100%compliance with the highest level PCI standards to protect your personal information. No refund will be issued should the above-mentioned circumstance occur. Learn about budgeting, saving, getting out of debt, credit, investing, and retirement planning. VitalChek has partnered with vital record agencies within the United States to bring you the ability to order the vital records you need. VPS will automatically cancel open orders that have not met entitlement requirements after 14 days. When I try to call and fix the issue Im waiting on hold for over an hour LITERALLY. Sometimes canceling your order is the best option to save you time and money. Vital check is terrible to say the least.I ordered a birth certificate in Oct 2022 and it's now Feb 2023 and still nothing. I have also contacted my attorney concerning this matter. Step 3. You will also receive your order number and pin in the confirmation email you receive. Obtaining a Record With Power of Attorney. They keep rejecting it Asked for a refund since they cannot deliver and the rep said no and if I didn't answer her right away she was ending our chat.