", "I prefer to focus on the positive, so if it's okay, I would like to share with you what my ideal work environment looks like. Have a question or concern? If you are thinking about applying for a position with Kaiser Permanente, you need to learn about their hiring process and pre-employment assessment tests. While not all the jobs with this organization require you to take a test, many of them do. Therefore, passing these tests is crucial to securing employment for the most part. While I've listed several general options here, you don't have to stick to standard role divisions (i.e. I want to relax, read a book, meditate, go out with my friends or take my mom to eat at a good restaurant and enjoy my day off to come back to work recharged.". I like to manage my time to finish my projects on time. Are you the creative member able to think outside the box or more of a logical analyst able to keep the team on task? The sheer size of Kaiser Permanente makes them a very culturally diverse organization. If you have a criminal record, you must disclose this. it While we are all human and make mistakes, the key to this question for your interviewer is how you handle the aftermath of a mistake to make things right. Also, avoid telling the interviewer that you get along with everyone all the time. I understand the dynamics of a team and what it takes to be successful, and I find great value in working as a team to create positive outcomes. While sometimes a good thing, there were times when I was fearful of even expressing my own beliefs or thoughts in thought that I would upset someone. We do not have advertisements on our pages but we do try to make money through paid-memberships. For instance, if I am to terminate someone's employment, I don't sugarcoat the reasons why. This mindset has consistently allowed me to continue with a productive shift no matter the emotions that come my way and I would be able to bring this same level-headedness to work at Kaiser Permanente. "In college, I took a business course, and in it, we had a group project with four total students assigned to research a company, do a SWAT analysis, and present it to the class. "I have previously completed a background check to be a volunteer, so I have no problem completing another as a condition of employment with Kaiser Permanente. ", "Knowing that Kaiser Permanente employs over 200,000 people and has an extremely diverse workforce, I truly value diversity and the importance it plays in a sound and successful business. Talk to the interviewer about the compassionate qualities that you possess and that you'd bring to this role with Kaiser Permanente. I am an attentive listener and a compassionate caregiver. A mental health assessment gives your doctor a complete picture of ", Our Professional Interview CoachRachelle Enns Reviewed the Above Answer. Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations in this role with Kaiser Permanente. Wonderful! I volunteered at a homeless shelter for two years, and to succeed as a house supervisor, I had to build relationships and trust with those I served. Currently, I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. ", "When I applied for this position, I fully understood that I didn't meet the experience requirements for this position. I know that every interaction is important, from answering the phone to checking someone in at the desk or just assisting a patient or family member in passing through the hallway. The hustle and bustle of any position in healthcare can be very demanding and your interviewer would like to know if you can appropriately handle the stress related to this job. In the future, I will like to be a PA and help more people.". Never being complacent, my creative thinking and project leadership skills will serve your organization greatly. ", "When I started in Interventional Radiology, I was not trained in IR procedures. The health systems said they intend to acquire four or five more hospital If it is fair to ask, can you talk about the type of environment I would be joining at Kaiser Permanente? The other tools that I would need would be those that I already possess, like communication skills, compassion and empathy, a positive attitude, and a desire to truly serve others. We told her we were going to order it and it was supposed to be there that day. ", "I was working in a clinic where the primary population was low income. This accuracy ensures that patient care transitions from one caregiver to the next. My personality would positively benefit your team at Kaiser Permanente through my consistent approach to doing the right things in patient care. I would provide quality care by being proactive to their needs and responsive to their requests while also involving their caregivers or loved ones in their care plan. I think he appreciated me coming to him one-off and having the courage to have the tough conversation by talking about it openly and in a non-confrontational way. The HR Partner and I approached this person to discuss our company culture and how his behavior disrupted the environment. When it came time for the presentations, I often played a large role in the speaking aspects of the project. "As a recent high school graduate, I'm looking to find an entry-level administrative role to establish myself within at Kaiser Permanente. It was the best experience that I could have given myself as I was able to learn so much from seeing how the rest of the world lives. I take the time to get to know my coworkers and what makes them tick internally to ensure that we work better together. Having worked in the field in Philadelphia for a few years, I am greatly excited about this opportunity with Kaiser Permanente because of the opportunity to work as part of a larger team and to help make this community a better and healthier place to live. ", "Every day at work, I remind myself that everyone I come across has their struggles. One of the toughest parts of communication can be delivering bad news to people with whom you work. I really enjoyed both aspects and believe in a professional setting such as Kaiser Permanente, I would be successful in both a team-based setting and an individualized setting. I was nervous that I was not using the proper equipment during high-exposure risk procedures. We've all had those tough cases. Great answer! I have been responsible for maintaining supplies on the general surgery ward for five years. Your response makes it clear that you volunteer in your community in various ways. ", "I am a great problem solver because I know that it is a process that requires me to think rationally and not allow my feelings and judgments from looking at the facts. ", "I understand that compassion is one of the top qualities that I need to bring to the workplace at Kaiser Permanente and I consider myself a very compassionate person. I also made sure to teach that best practice to all new hires. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. ", "I am a highly detailed person, and I thrive on having a high level of organization in my day. I was upfront and honest with them about how their behavior and attitudes toward one another were causing hardship for the group and gave examples of how it negatively impacted our team's productivity and morale. For example, a handbook, policy manual, FAQs, internal website, or other internal mechanisms that would allow me to research information if necessary. At Kaiser Permanente, integrity is held in the highest regard. When I went to continue my rounds, another patient had tried to get out of bed to make it to the bathroom and had suffered a fall. ", "Coming on board to the tight-knit team you have here at Kaiser Permanente, my first goal would be to get to know each and every person on the team and find out what I can do to make their job easier and more efficient. "I am very much a people person and excel at building and maintaining relationships with others. You've shared a pertinent example that illustrates you know how to deliver difficult news in a professional setting. Tampon use. I found that creating a schedule and sticking to it really helped me. My manager let me know that was a common scheme and that going forward, I should always lay the bill on top of my drawer until I hand the change back; that way, a customer can't say that wasn't the bill they gave me. Contact us here. Even though I may not have several years of experience, I feel I would bring value in other ways to Kaiser Permanente. We all come from different backgrounds, different educations, and different points of view and I truly respect the views of all people to help our team function at its best. ", "I would describe my personality as approachable, light-hearted, and positive. For getting a job at Kaiser, the following steps need to be considered- Tips At first, I felt a little anxious not knowing anyone and wondering if this group of strangers would be able to work together. In addition to this, I also subscribe to a couple of medical-related journals, including the NEJM. "I used to volunteer at the humane society, and there were times I would volunteer, and during my shift, I would be there alone either organizing the supply pantry or cleaning out kennels and other times I would be working on fundraisers with the group in the community. The purpose of this page is to help you prepare for your job interview. As you answer this question, try to talk about a specific time you had to work with an extremely difficult person during your career. leader vs. follower). I am warm-hearted, responsive to my patients' needs, and always empathetic to others. Truth is always key, so I will be honest and clear when communicating the news. During my training, I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia. In the end, their participation ensured that all departments that this decision would affect had a say in the new process. When talking about how you would fit with the company's cultural values it's important to emphasize that you know what those are by stating them. ", "You are searching for someone with 5 years' experience and I have two. I also keep myself open to my colleagues so that they can know and understand me better as well. The staff wanted to start double-booking patient time slots. Learn how to get care while youre traveling. When have you had to adapt to change in the workplace? Looking back, I now make time in my calendar every day to review all emails that have come in and take action on any that are required so that nothing gets missed. When the inevitable happens and the schedule runs behind, I don't hesitate to gather the troops and pull together in a team effort. Each and every employee plays a critical role in the patient care process. If possible, avoid extreme responses that include speaking negatively of others or naming people. Difficult conversations require patience, kindness, and compassion, and that's how I would approach communicating difficult news to a colleague or patient. Talk about how your role at Kaiser Permanente can have an effect on the customers of the organization and how you go about providing excellent service to those customers. I also help the pharmacist with anything they needed from translating to ringing up customers. Do you utilize any computer programs or even apps on your phone to keep your tasks organized? ", "I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well. ", "Outside of my excellent clinical skills, the biggest attribute that I will bring to the table for Kaiser Permanente is my empathetic approach to treating patients. You offer multiple solutions, look at the issue from all angles, and aren't afraid to ask for help when needed. Prior to bringing in representatives from three hand-selected companies, I brought up the idea of getting references on them first. This is important to me because I know it takes many people, from receptionists to providers, to care for patients and ensure they have a positive patient experience. She told me she had actually handed me a fifty-dollar bill, not a twenty-dollar bill, and that I had not given her enough change. My approach is to be empathetic, soft-spoken, and truthful. 6 min read. I think self-care is also very important, so I exercise, eat healthily, and try to get enough sleep every night to help maintain that balance. In seeking out possible solutions, I also seek feedback and support from others when needed and also plan on how to cope in case of a solution does not go as planned.". First, I work in a system, and I respect that. It sounds as though you have exceptional patient service skills! Sexual intercourse. When I was in school, I equally enjoyed working on assignments alone and as part of larger group projects. Try to do the best I can for patients and remember always to be compassionate with them and treat them like I want my family members to be treated, and go the extra mile helping them.". I am a competitive individual and enjoy keeping fit. I know many employers offer workshops and continuing education opportunities, so if hired, I plan to participate in all that is offered to me. At Kaiser Permanente, there may come a time when you have to calm down a situation with an angered patient, family member, or colleague. I have worked well with diverse co-workers and believe I will be a good fit for Kaiser.". We came up with a solution that meant they could complete their tasks independently, and the rest of the group would review their contributions. WebKaiser Permanente deals with healthcare, a field that has several challenges. The most successful healthcare institutions in the world pride themselves on the trusting relationships that they build with their patients and vendors and this is no different at Kaiser Permanente. The call was almost one hour in length, but it was worth the time to smooth over an important customer-related situation. In your answer, your interviewer will be looking to hear that you are confident in your ability to be a problem-solver on their team. For example - Does your ability to calmly share facts with empathy and answer any follow-up questions help patients relax and adapt to the change in their situation? I believe that building a strong rapport with patients through trust, empathy, and compassion is the key to a successful healthcare organization and I can't wait to bring these qualities to the patients of Kaiser Permanente. I let him know that as a senior employee on the team, others look up to him and often follow his lead and attitude. With this question, the interviewer is trying to get an idea of how you interact with challenging people, such as a coworker who is hard to please or has a tendency to intimidate others. I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of Kaiser Permanente. I greatly value diversity. These can include terms like sympathy, empathy, humanity, kindness, caring, and heart. Well done! You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. "I would treat the situation and communication very delicately. ", "A patient scheduled for an Intrathecal Chemotherapy injection was delayed several hours. I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. These experiences have really opened my eyes to working with people from backgrounds different than myself. In looking to hire you at Kaiser Permanente, your interviewer wants to know that you have a methodical approach to problem-solving. My approach is to tune out the negativity and try to figure out why the personality is difficult. I had to submit my previous procedural logs and take a test. ", "My team is made up of great communicators, whom I have trained to take every piece of information and break it down to the simplest factor. Does it help you build trusting relationships with community members? As you answer this question with a specific example from your past, reiterate to your interviewer that you have excellent verbal communication skills and listening skills that will help you be a great communicator on their team at Kaiser Permanente. If I have a problem and the solution seems easy, but I lack that resource or tool, I'm able to be creative and think outside the box to find another solution. This organization includes my scheduling, paperwork, and more. When I hit my 20's, it was so important to me to learn about other cultures. I took the role of delegating all of the high-priority work among my team and constant lines of communication were the key to success. I know that Kaiser Permanente values quality and compassionate care for all, and I think my personality and values would align well with the organization. Vaginal douches. If I had questions, I would ask them, and if I felt overwhelmed or had concerns, I would be sure to speak with my manager about those as well. I am a very energetic, positive person who would like to contribute to a healthy, collaborative team.". ", "As a certified pharmacy tech, I have to continue learning. I have met I'm able to effectively communicate by asking questions if I don't understand something or need clarification and also by recapping what I do know or have completed so that everyone is on the same page about the work that has been done. ", "Early in my career, I was working a night shift with minimal staffing on our unit. Initially, it was set up perfectly because we had four students, and there were four parts to that analysis. Perhaps you have a keen eye for detail. I indulge in the things that make me happy on my time off. Web57 questions about Interviews at Kaiser Permanente What does it mean after your You've chosen a powerful example that can help make you a more memorable candidate. I understand you probably have a pay band based on experience, so I'd love to discuss my skills and experiences further and explore where my background may fall on that scale. Interview with Kaiser Permanente Bernard J. Tyson School of Medicine. ", "I am super focused when I am stressed so I can make sure everything is done and correct. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction. Once developed, I researched and put out contact to users of the systems and we saw a great response rate to the survey. Kaiser Permanente takes great pride in having a very positive and nurturing environment. One of the things that attracted me to working with Kaiser Permanente is your ongoing community-based research collaborations. I would strive to get to know each patient as an individual, respect their values, beliefs and preferences, build a relationship of trust, and promote their best interests. The group was very diverse in age as I was the youngest volunteer on the trip, and the oldest was in their sixties. ", "In all honesty, the thought of a poor outcome with a patient is what stresses me the most. A career in healthcare can be emotional at times; however, I choose to focus on the positives. Shower normally the day of your appointment, and wear comfortable clothes that are easy to put on and take off. I know that working as a team is of utmost importance here and the team members having a clear understanding of how we can work together would be extremely beneficial. Using a real-life example of how you improved a relationship with a difficult coworker or patient gives the interviewer a glimpse of how your strategy pays off in real-life situations. When not at work, I spend many days outdoors with my family and I have found that time in the woods or on the water help refresh my body and prepare me well for the next time I step into my job. ", "I have the basic procedural skills for this team position. I even created and shared a few templates in Word to help get organized. Wrapping your answer up by talking about something impactful you've learned by working with a diverse team illustrates that you are authentic when you say that you see the value in diversity and inclusion. Assure the interviewer that you would treat everyone at Kaiser Permanente with great respect and a positive attitude. My spouse and I are a foster home for abandoned dogs and we love this aspect of our lives. In fact, if a particular rumor or bad news was being passed along, I would simply squash it and move on. The reason was a computer glitz that held the release of his chemotherapy. You can begin with your recent education, family life, volunteer work, or talk about your travels. If you usually like to generate new ideas and allow someone else to execute them, share your creative side while expressing that you prefer for others to take the lead. Consider strengthening this response by clearly stating which new procedures you'd require training for and what kind of workflow or procedural style you'd prefer a technologist be able to adapt to. ", "I have often been complimented on my relationship-building skills. "I know that a major part of Kaiser Permanente's vision is collaborating with people to provide quality healthcare for the community. ", "Yes, I understand I have to have a clean background, and I'm happy to comply with it.". Talk to your interviewer about a time when have had to adjust to changes on the job. I like to be on time with my schedule to ensure that our patients are assisted properly. It can help to think of it more broadly - going beyond your actual job title to reveal more about how you function within a healthcare team. If possible, also try to mention which programs or software you are experienced in when it comes to ordering or doing inventory. What you describe is a good fit for me, reputable vendors value these skills, and I'd like to represent a company that wants to create long-term sustainable partnerships. My idea was to talk to users of EHR systems at all levels. What candidates say about the interview process at Kaiser Permanente. You must create your own answers, and be prepared for any interview question in any interview. I used the facts and not emotions to explain the reason for his delay. Problem-solving and dispute resolution are critical skills to possess on the team at Kaiser Permanente. WebInterview tips for Kaiser Permanente? I can be funny, but my sense of humor is pretty dry, so people don't always know that about me when they first meet me. ", "Whether I am doing an independent project or working in a team environment, I always give my best. ", "I see myself as a compassionate person; I see more than a sick person picking up their prescription. I cannot take on every step of a project all of the time. That way, it's easier to transition care, and the patient has all their info in the same place. Discuss how you can thrive in this role, even during the most stressful times. It sounds like you handled this matter with utmost urgency and great customer care. With most large organizations operating compensation under a pay scale, talk about your willingness to start at the bottom of the pay scale and work your way up if you truly can agree to that. Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. We did that twice a week, and it completely solved our scheduling problem. You've answered well by sharing that you face stressful situations head-on. Talk to the interviewer about how you can maintain that appropriate balance for yourself. Employees of the organization must be able to work with a wide variety of people in a wide array of departments. Founded in 1980, the medical group has more than 1,700 Permanente physicians spanning more than 60 subspecialties. ", "In my current position, I was part of a team that was tasked with evaluating and improving our patient discharge procedures from our unit. You've done well by answering diplomatically. If possible, try to point out your ability to stay calm in an emotional situation on the job by pointing out a time that you had to in the past with great results.Keep in mind - almost everyone is an emotional creature to some degree, but there are other ways that you can describe yourself that have a more positive connotation. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the (group record/EMR/chart) when I can. Working in a very stressful and draining job, I also ensure that I take time to refresh and reset myself during long days on the job. ", "I recently worked with a patient over the phone who was incredibly upset when they believed that we overcharged the services we provided. I was tasked with spearheading a task force. One of Kaiser Permanente's primary values is making the communities in which they practice a healthier place. "I definitely consider myself a compassionate person. Prior to your interview, try to think of some keywords that define your compassion and empathy for others in the work that you do. Second, I want to be the best at what I do. I interviewed at Kaiser Permanente (San Francisco, CA) in Mar 2022 ", "Patient adherence, the idea of patients, not taking their medications like they are supposed to, and affecting their health, can be stressful.