Can you help? Under My Subscriptions, click on Edit Subscription for the product you need to delay. Our hearts go out to you during this difficult time. Anytime Ive had a question or problem they are right on it to help or make it right. Their fraud charges have now been refunded, and we encouraged them to call us back should they need any further assistance. I however was still getting "your card was declined" emails all the way up to November 11th. The pain and guilt Masanto felt during those final years of his pups life were unwavering. I love the product. This is different for each provider. Some examples include joints, teeth, digestion, coat, and immunity. To cancel your BarkBox subscription, follow these steps: Log in to your BarkBox account on the official website. Best regards, PetLab Co. Great product so far!So glad I took a chance and tried it. Get alerted when youre spending too much. They break down, rot, and their gums can even become inflamed due to tartar build-up. Well guide you through the process. Your email address will not be published. All Rights Reserved. Let us know how can we improve this article! He has been on multiple rounds of antibiotic for his scratching and making sores and his skin would be raw, patches of hair would fall out and his skin would be bright pink. One said, I began to notice a difference after two weeks little by little.. Not intended for human consumption. We care greatly about our customers and their experience and we are sorry about your recent delivery experience. Both of my dogs, for their ages, have amazing teeth and gum. I called Petlab and they were very quick to address that. method. To resolve joint issues, improve dental hygiene, and to provide fast and effective itch relief, choose a Petlab subscription, save money, and rest assured that you are treating your dog to the best. Has anyone else gotten their order. PetLab Co. is not intended to diagnose, treat, cure or prevent any disease. They're normally squishy and chewy. 75,540 talking about this. Didn't receive my order, but they did replace it. Your personal data is used to process your cancellation, improve your experience on the website and for other purposes as described in our privacy statement and general terms and conditions. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. The vet told me he was probably allergic to numerous things is why I chose this one. All the best, PetLab Co. Founded Date 2018. We do however understand that it It can also be accessed at the bottom of our website. Gucci is our eight-pound Chihuahua and she's 14 and a half years old. But it did. Its product lineup is fleshed out with amazing products such as: These solutions can help aid your pet when suffering from allergies, yeast, bad breath and mobility issues. I have another little one, Cash, that 10 years old and he jumps on the couch. Truebill can help you get a $100 advance a few days before you get your paycheck. After 25 minutes on hold, I was told to leave my name and email address. Confirm your choice by clicking on the Cancel Subscription button. Cancelling the service when moving house can also be done via Xpendy. Check out theBarkBoxsubscription. Made with scientifically researched and backed ingredients like Vitamin E and Resveratrol, Vitality Pro is a safe and natural way to keep your pup healthy. Shortly after you contacted PetLabCo, they responded with a refund of my money and concern over the loss of my pet.-*****************************. I left a negative review on trust pilot and NOW FEEL AS IF I AM BEING HARRASSED BY THE COMPANY. I thought my computer was broken, or that I was crazy. Upon giving the correct dosage to the dogs, they refused to eat it. to read our full terms and conditions. As a subscription customer, all products are available at a discounted price, you will receive regular free gifts, and much more! We care greatly about our customers and their pups and are happy to hear that he is feeling much better using our Joint Care Chews. Hi Melissa, We're thrilled to hear that our product is doing wonders for your furry companion! Chuyn thit k - Thi cng xy dng; members of skull and bones. The company sells a variety of chews, formulas and treats, mainly for dogs. International Association of Better Business Bureaus. If he moves the wrong way, it hurts him and he limps around. You can manage your subscription by logging into your account as shown below or clicking. If you'd like to return your supplement, you have 30 days to make your return. They respond quickly to texts and make things pretty easy. Send an email to help@thepetlabco.com from the email address connected to your account and request subscription cancellation. I had to literally cancel my debit card causing me other problems just so that I don't get billed. All the best,PetLab Co. Customer service is non existent, I send 4 emails trying to get help and after a month without . Well also analyze your accounts to find missing ones. Before I tried it, I called Petlab customer service and had questions. Just feel like it was a waste of money. He is 11. Customer reviews of this company are wholly positive, with the manufacturer receiving a 4. star rating on Amazon. Enjoy reading our tips and recommendations. However, when you cancel your subscription, youll lose access to discounted How long will it take for my order to arrive? While the time I had my dear Carly on the products, unfortunately Im having to discontinue due my having to put her down. Ive got four friends giving their dogs joint chews now. I need more information about your products, I need to update my shipping or billing address. I'll keep you posted. Not intended for human consumption. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. It has significantly helped her in her itching and irritation. How do I know I can trust these reviews about Petlab Co.? We responded same day. Now, our Chihuahua just gets around so much better. He wished that there was something he could have done to make things on her a little easier. Shedding Formula (8oz bottle of liquid) supplement, and the Pet Co. Itch Relief Chew (soft chewable 30 count container). We use cookies to try and give you a better experience in Freshdesk. Delivery frequency updates can be requested via the order management link, which you can findhere. I was unable to track it so the CS dept. Hi Bonnie, Thank you for making PetLab a part of your beloved pet's life. These statements have not been evaluated by the Food and Drug Administration. Can I use more than one discount code per order? Want to quickly cancel your Petlab Co. account? I immediately stopped the use of the probiotics for my other dog. If your pet has, or you suspect your pet has any medical condition, you are urged to consult your . I was a little leery purchasing them because it was just a Facebook ad. Scroll down to Cancel Subscription and click the Cancel button. tracked it back to a partner that was unable to follow through with delivery. You can buy products with or without a subscription, but members save 25% and get other benefits. I got the probiotic chew for itching and scratching from Petlab Co. While they slurp, this product works kind of like how a mouthwash does, getting in between teeth and dissolving plaque. My dog doesn't shake his head anymore and doesn't dig inside his ears. At Xpendy, it is possible to complete the cancellation with only the subscription holder's name and address. Shipping is free for all orders and takes between 3-5 days to get to you. They were very understanding sales people. There are only 30 in a container. You can click here Due to the holidays, we have noticed longer than usual hold times, and we are sorry for any inconvenience this has caused the customer. There are a ton of super beneficial ingredients for dogs found in fish, meat, and dairy, and for that reason, the brands products are not vegan. Medical But their chompers work the same way ours do. The company says they can refund your money or offer you an exchange. Also, the shipment comes fast. We knew that she had the drive, the energy, and the youthfulness in her heart and soul, but her body just wasn't allowing her to do so. Keep in mind that from the moment the letter arrives at the provider, they have 10 working days to process the letter. I think that if they stood by their product , I should get a refund upon returning product. This probiotic chew is a lot less expensive than the vet prescription. Hey Susie, We are thrilled to know that you had a great customer service experience. what happened to alex guarnaschelli Need A Website Converted?. We ship to all US states, including PO/DPO/APO/and FPO addresses. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. has any medical condition, you are urged to consult your veterinarian. For orders in transit with USPS, you can sign up to provide Delivery Instructions through their website. They progress at a rate 7 times as fast as us, and were essentially witnessing them become seniors in just 9 short years. The Petlab scam. If you hate cookies, or are just on a diet, you can disable them altogether too. on the button next to Pause subscription for a month, this option will PetLab Co - Dental & Probiotic Bundle: Dog Toothpaste & Dental Sticks for Daily Dental Care: 2.12 oz Gel & 28 Sticks & Dog Probiotics for Gut Health & Seasonal Allergy Support 30 Count $75 50 $99.49 This bundle contains 2 items Frequently bought together + Total price: Add both to Cart So far, so good. Again they emailed me saying I didnt answer enough questions. To pause your subscription, click We always let you have full control over your subscription and you can cancel yourself, any time, without needing to contact us. He still has some yellow tartar, so I'll probably order another bottle of that before long because I'm just about out. Hi Cynthia, We are delighted to hear that we were able to offer you excellent customer service. Stay pawsome, PetLab Co. He was very badly abused. Website doesnt respond. We are happy to hear that the Joint Care Chews and Prebiotic Dental Sticks are helping your 15 year old Chihuahua and that he loves the taste of those. We apologize for the customer's experience. We informed you that your subscription was cancelled, and that you were fully refunded for your most recent order that you were unaware of. You cannot go wrong with Petlab's joint chews if all your dog is having is just some mobility issues from arthritis. . Petlab allows returns of unopened products within 30 days for a refund, but it doesnt specify if return shipping is free. If your pet has, or you suspect your pet It was officially launched in 2019 with the help of his brother, Andrew, and friend Damian Grabarczyk. Please locate your account by entering email address or credit card number. Yeah! Companies can ask for reviews via automatic invitations. Suitable for dogs and cats, an 8 oz bottle of PetLab Co. dental formula is $37.32. Available in Small, Medium, & Large Visit the Petlab Co. Store 445 ratings Size: Small Dogs Small Dogs Medium Dogs Large Dogs About this item Chris Masantos dog, who suffered from painful arthritis for four years before she had to be put down, was the reason he developed the brand. Shipping is free on all orders, even for nonsubscribers. The companys Instagram page declares that it is a 100% cruelty-free brand though, which I take to mean it doesnt subject animals to harm in the making of its products. I am no happy with how they do business. We checked our systems and do not have any record of this customer leaving a voicemail for a callback as has been stated.We also are sorry that the customer experienced issues cancelling their subscription through their customer account portal. Headquarters Regions Greater New York Area, East Coast, Northeastern US. Yet I continuously (today) get emails saying my card was declined and correct this right away. They have helped him tremendously. I have a dog that I rescued 10 and a half years ago. Results May Vary. I also got something for his teeth because they're really bad. YOUR EMAIL. He doesn't itch anymore. Our mission is simple. To cancel your subscription, go to the bottom of your subscription settings *, We appreciate your effort and will try to fix the article. I saw the videos and read some of the other comments outside of the website and decided to give this a shot. Did you know that an imbalanced gut can lead to digestive issues, weight gain, itching, yeast issues and even depression? Managing finances can be hard. Buyers report of a youthfulness that type Joint Chews brought around for their pups. This policy can also be accessed at the bottom of our website. to read our data retention policy. Take a read through my PetLab Co. review to learn about the brand and its bestsellers. He finished a month of the Allergy and Immune and has started on the next month of pills. By Patking2663 on Jan 21, 2023. And he eats it right away. Their supplements are made with natural ingredients and treats are packed with vitamins, minerals, and antioxidants to give your pet a new lease on lifewhether that's a healthy smile, a smooth coat, or abundant energy. Horse & Hound is supported by its audience. Well also assume you agree to the way we use cookies and are ok with it as described in our Privacy policy, unless you choose to disable them altogether through your browser. The companyuses quality ingredients, and prices are reasonable. Shes up during the day. These response delays are not typical, and we apologize for any inconvenience the longer wait for a response caused. Company Type For Profit. Fortunately, I cancelled that card because I was not getting any replies. Petlab Co Best Dog Supplement Loved By 1000's of Customers Andrew was also a founder of a well-known Crypto company called Hedera Hashgraph, which raised over $100M and was working with Google and Boeing, among others. I used Dental Fresh from Chewy and did not work at all. Xpendy offers the possibility to generate and send a registered letter yourself or have Xpendy send you the cancellation letter. Skip or cancel any time We'll send you a reminder before each delivery. BBB Business Profiles may not be reproduced for sales or promotional purposes. Oops! I can appreciate the wholesome ingredients the brand uses, along with the transparency in ingredients and customer service Ive seen displayed across review websites. We always take a minute to get warmed up. My dog has frequent ear infections, licks her paws and scratches her tail. The information contained within this site is not intended as a substitute for Seeing them struggle with any issue is tough, especially ones that limit their movement, slow them down, and cause them irritation. I continued to see a difference. Customers seem to be generally pleased with the results theyve seen in their pets. The Honest Brand Reviews staff works together to help bring you the information you need to make the best shopping decisions. Not intended for human consumption. However, not all providers are willing to do this. If your product is defective, please contact us below with a picture of the product that you received. If she needs any assistance in the future, we are happy to help. Can I modify or cancel my order after I have placed it? All the best, PetLab Co. However, we do not have any record of this customer trying to reach out. Their instagram is full of comments of others having the same ******* ****** finally respond on Instagram messages after multiple comments (which they later delete) & their response was to refuse to delete my account- supposedly for security reasons. Petlab Returns Eligible for Refund or Replacement This item is non-returnable, but if the item arrives damaged or defective, you may request a refund or replacement. You don't want a huge stockpile. He took that pain and pushed it into PetLab Co., a natural-based pet supplement brand on a mission to improve the lives of pets around the world. When you purchase through links on our site, we may earn commission on some of the items you choose to buy. page, you will find your currently active subscriptions. PetLab Co. Ingeborga 5 reviews GB Dec 1, 2022 Probiotics you need wait forever to arrive! The next section of this PetLab Co. review will address the brands products that tackle a range of the most common issues. I'm thankful for Petlab. I have tried a pc , my phone, a laptop a tablet on several days thinking it might have been just a temporary glitch. Join Our Mailing List For Pupdates & Access To Special Discounts! However, we have gone ahead and cancelled the subscription for the customer. Hi Becky,We're grateful to hear that our products and service have met your expectations and left you feeling happy. Founders Christopher Masanto. Thank you for your kind feedback. We had to poke a hole through it and try to squeeze the oil on to something that he would eat. Manage Subscription Log In To My Account It's Something Else FAQ's Where are your terms and conditions? We informed this person that we always investigate any suspected fraud charges, and we are always happy to refund those charges when located. We are sorry that the customer experienced issues connecting with us. Unfortunately, we do not offer free samples of our product. Contains high-quality ingredients, including honey, turmeric curcumin and essential fatty acids from salmon oil, flaxseed oil and coconut oil. They checked and made sure they knew what I was asking for. Made with a delicious pork flavor. I can't afford this product (that doesn't even work) and I'm desperate to stop $50+ being stolen from me every single month as I desperately try to stop them. With PetLab Co., you can find your notice period in your contract and in the general terms and conditions. Your submission has been received! Now, he is running around like a puppy, getting zoomies, and his paws are no longer irritated from the licking. We are happy to hear that the Probiotic Chews and Joint Care Chews are helping your pups Mimi and Cash. Thank you.. *This will replace the information currently on file. Less itching, less paw licking and no corn chip smell! We are a professional community of animal lovers. The information contained within this site is not intended as a substitute for professional medical or veterinary advice. Thank you so much for sharing your feedback! Copyright 2023 Consumers Unified LLC. Supplements can take up to 90 days of consistent use to show the best potential benefits. We are reaching out to the customer directly to communicate these updates. Select the reason for cancellation. These statements have not been evaluated by the Food and Drug Administration. We apprecriate your feedback! *If the credit card number does not match with the expiration date and CVV, the box surrounding the card number will be outlined in red. Our pets hold a special place in our hearts. I've been getting a subscription for the joint chews for a year, and the whole process is easy. No PetLab Co. review would be complete without hearing from shoppers, and so here, youll find the results of a thorough web search for only the most helpful buyer feedback. She's going to the dog park and is able to run around. One PetLab Co. review reads, I see a huge difference in my 13 year old. Their mobility is better and they seem pain free. As pet parents, we understand what a difficult time this must be for them. He has not limped with his shoulder like he has done since he was a little baby. Every two months, the vet charges me $379, and they would give her a shot of steroids and some eardrops. Anyone can write a Trustpilot review. Reviews: What Do Customers Think? You can initiate a return online by filling out a form, and a representative will contact you within 24 to 48 hours. Their customer service phone number does not work. We would like to speak with you firther about this. These statements 128 total complaints in the last 3 years. On Sunday, January 8, 2023 I cancelled the monthly subscription, requested a refund and a return authorization so I can send the products back. We tried other chews, different products from different places, and the videos they have on their website. PetLab Co. develops nutritious and delicious solutions to common pet ailments. Subscription on the one you would like to manage. A few months ago, I had a big issue with the joint chews that were coming in because they were coming in all stuck together in one big glob and there was no way to pull them apart. Yes, you can return items within 30 days, but they must be sealed and unopened. Aller-Omega Chews (immune-boosting and anti-inflammatory), Vitality Pro (for maintaining physical and cognitive abilities). And I didn't know if it actually worked. I purchased a subscription and after two deliveries decided to get a similar product from my veterinarian. Can you ship me a sample pack? I want to no longer get another email from them. He always smells really bad and he always scratches his mouth. Wont let you cancel. Medical conditions can only be diagnosed by a licensed veterinarian. We hope that your pup is feeliing better now. Am I able to manage, alter, or amend my subscription online? They said that they would send me out replacements. We will be reaching out to you shortly. We understand how important it is for all interactions to be easy. He's been fine since. She was already on medication but she was still yelping. I started using the dental formula, which has worked out amazing. Additionally, I spoke with my veterinarian about them because I never give anything to my dog that I don't check with my veterinarian first. Please keep us updated about his progress. Same question they have on the website for canceling subscriptions. He took one out and buried it in the yard. Theyve got their stuff down. We are very sorry to hear the customer has experienced difficulty cancelling her subscription. Learn more All dogs love to chew. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. You'll have to call Petlab Co. at (941) 217-1456. PetLab Co. Allergy & Immune - Support Your Pup with Seasonal Allergies, Intermittent Itchiness, & Healthy Yeast Production Probiotic Dog Allergy Chews. What if my order gets lost? Like an adorable puppy, PetLab Co. is no stranger to attention. A company built by pet owners, for pet owners. We will always endeavor to take payment on the same day each month. We are so sorry to hear the customer's pet had this experience. Period. Your subscription charge date will depend upon the date on which your subscription purchase was made. It's working and she doesn't have an ear infection anymore. Chris gives a brief explanation of how the brand started on its About Us page, where he . The chews made a big difference. Now i don't mind if they lick my face. They are not doing that. With an average discount of 15% off, shoppers can get irresistible coupons up to 15% off. My buddy was even better than mine. How can I change my subscription payment method. We are assisting the customer with their requests and are also unsubscribing them from our marketing and advice mailing. The majority of pet owners are ecstatic about the difference the brands products make in their pets lives. We totally understand how important it is for customers to have easy access and functionality regarding managing their account, including cancellation. Find out how we combat fake reviews. Contact Email contact@thepetlabco.com. Customer Service Thank you! I decided to go on a subscription because it would be cheaper. Our records show that this customer initially reached out to us on 3/1/2023 regarding this situation, and one of our agents immediately responded by emailing them back the previously discussed questionnaire on the same day. To start a return, please contact us below or call us at 702-827-4738. It is important that we investigate and document these situations and gather pertinent information for quality assurance purposes and so that we can better serve our customers in the future. Further, we do not have any missed calls or voicemails left from them. If you would like to change your subscription payment method then you can do BBB Business Profiles generally cover a three-year reporting period. I have not received any other emails from them.Since I am no longer getting the emails I can conclude they've stopped trying to charge my defunct card and in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, ***********************. This information can also be found at the bottom of our website. Country / Region*Select a country / regionAustraliaBelgiumDenmarkGermanyFinlandFranceIrelandItalyNetherlandsNorwayAustriaPolandPortugalSpainTurkeyUnited Kingdom (UK)United States (US)SwedenSwitzerlandUpdate country / region. I would definitely recommend them to anyone for their furbabys needs! I was able to cancel the subscription but wasted $40. Medical conditions can only be diagnosed by a licensed veterinarian. Tried my cellular network different wi fi and nothing seems to allow to cancel. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. He just turned 15 and he's feeling better now than he did two years ago. Our records show we did receive a message on 1/8/2023 and did not respond until today (1/13/2023) due to delays caused by the recent holiday season. Where is your privacy policy? Customer service was good, product kinda works. Also, we are sorry for any difficulties that you. Bunch of little lumps and bumps are gone and shes just happier. Its so amazing to see how a simple product can change everything. Our online portal experienced a technical issue that affected customers' ability to cancel, but this has been corrected. It can also be accessed at the bottom of our website. Its products are designed to tackle problems pets frequently face, such as joint and mobility issues, tartar and plaque buildup and upset stomachs. This information can also be found at the bottom of our website. She hasn't done that in 5 years. product. Your letter of termination will be signed for you automatically. Phone Number +1-702-827-4738. But she still will yelp if we touch certain spots. We have cancelled the customer's subscription and deleted her account from our system. The effect of Petlab takes a little while. I recommended the product to a friend. PetLab Co. is not intended to diagnose, treat, cure or prevent any disease. It is important to check your contract conditions. Your registered letter of cancellation will be sent directly to PetLab Co.. You don't have to do anything else. Just try to cancel your subscription. The company formulates its products in the U.S. and ships them at no cost. Get a tub of 30 PetLab Co. joint care chews for $39. I don't know how much time we've got left with Gucci, but we want to make it the best. At 6 weeks, they said their pup had a new lease on life. We care greatly about our customers and their pups and it is great to hear that you're seeing those improvements. Very in tune to costomer service. Yes, you can cancel your subscription anytime from your online account portal. To clarify, there is no way to cancel the subscription on their website. Finally i been asking to cancel my order and get full refund. And she hasn't had an ear infection since. Once I click on the cancel subscription box nothing happens, it stays on the same cancel subscription tab, however they offer to delay future shipments but they wont allow customers to cancel it. They claim my account is inactive due to payment failure but I want it completely canceled because if the payment doesnt fail in the future, I could be charged again. Results May Vary. It got to the point where we could almost not touch her and we were so afraid that we were hurting her. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I persisted trying to give it to them and 30 minutes later they began vomiting up the product I immediately emailed this to the companys customer help line and asked how to get a refund, how to return it etc. I want them to contact me, ask me what I need, then I tell them I want to cancel the subscription and them to say Ok, it's cancelled. From our research, PetLab Co. products certainly do. Customers also have the option of leaving a voicemail outside of work hours which will be responded to with in 24 business hours.Our website gives customers the option to select either a subscription or one time purchase upon checkout, and our records show that this customer selected a subscription purchase.