2 days ago I suddenly stopped being able to send emails and get the message below. ), on 'I have always used the same email address,' says Dave, 79, from Cambridge. Although port 587 will usually work, port 465 is the recommended port. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. Neither of these has solved my problem. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. Below is an article to help guide you through the process. I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. MisterW, bobpullen. 2. Go back to: Email help. Announcements, Guides & Community Updates. I installed the outlook App on my iPad and it works perfectly I'm afraid. I know it exists because I can pick it up on ios and via BT Webmail. Has anyone else encountered this and found a solution ? These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. 1) Set up an email address with a free service. 17h25. We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. Delays in Emails being delivered can arise from a multitude of reasons. Sorry but how do I PM you, and what details do you need? [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. Many customers find the BT community forum is a great way of getting help. 25-08-2021 I can receive emails. - last edited on I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. If everything works fine in webmail, you may need to check your program settings. Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. Yesterday, I managed to contact BT via webchat. 8h29. For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. I have tried sending individual messages and simple test messages but nothing works. Do other emails they send get to where they need to go? It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. We receive the following message when we try to send from our Mac. Sending or receiving email | BT Help None of the posts I have seen are the same as my problem however. It's very annoying and slightly weird. That helps us fund This Is Money, and keep it free to use. Apple disclaims any and all liability for the acts, I can't send or receive messages in Outlook - Microsoft Support There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. 19-12-2022 There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. Problems with sending btinternet emails t - Apple Community Not receiving @btinternet email. Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com 23-04-2021 For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. 6h21. Policies vary between broadband providers. Last Thursday, I stopped receiving email from my @btinternet.com account. By 5) Set up an auto-responder message on your old email address. What can be done to fix this problem please? I anybody else having this problem. 9h25 So can it be that btinternet webmails pass through ok and btinternet emails sent via other email clients don't? 26-08-2021 Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. This amount is subject to change until you make payment. But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. 23-04-2021 My BT email is not working - Apple Community When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". Any ideas? Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. on to know I'm not alone. Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. 11h05. on The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. Something went wrong. There'll likely be four of these, two from BT servers and two from Plusnet servers. Are there really just two of us having this problem? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. The accounts work on BT Webmail, both to receive and send. ask a new question. The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". We'll need to look into this and we'll get back to you next week. Google Groups emails from BT & Earthlink addresses not getting This is exactly the same as my issue - with the 993 / 465 too. Sky allows former customers to keep their email account free of charge and indefinitely. Its probably not directly relevant to your problem, but who knows with Apple!! The whole ISP domain is blocked. A warm welcome to the forums. We repeated the test and the same thing happened. Hopefully, we can get this resolved quickly. I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. on Email headers can be found by looking at the email item's properties. https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. Our standard shipping option is via Royal Mail airmail. Thanks There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. We understand that you are experiencing issues sending emails. For those that aren't arriving, things obviously get a little more involved. It's reassuring not to be alone. Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. They must realise that they have a dreadful name. We have received reports that emails to btinternet.comemail addresses are being blocked. 16h05. After 6 mos., if selected you will be billed $10.99/mo. 26-08-2021 So it seems to be something between Android and BT Mail. Solved: btinternet email server refusing to send outgoing - BT It is very annoying, I hope you guys reach me out soon. 17h33. Thanks for the super fast analysis and reply. On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. 14-07-2019 The article below can help if you do not have any other user account to test with. 26-08-2021 Just goes straight to outbox, then tries to send . After some trial and error I found that btinternet was objecting to my "signature" containing a link. Examination of the message heads of the delayed emails might be informative. Re: Emails from btinternet.com addresses not received. 20h33 BT allows former customers to access a basic form of their email account for free. Copyright 1995-2023 eBay Inc. All Rights Reserved. P.S. on Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. Anyone else experiencing the same issues? If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. I just tried to send a message to an 'external' btinternet account on the iMac and it failed again. You can send and receive messages, but not actively manage the account. 6) Make a list of all of the accounts and logins that are linked to your old email address. mingoslkd, call Will post any update that I get. 10-07-2019 I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. At my age, I just don't have the energy to set up a new email address and tell everyone.'. Contact Us - Customer Support | DISH Doing so can save hundreds of pounds. For additional information, see the Global Shipping Program. 16:52 EST 04 Mar 2023. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. We shall never know, but fingers are firmly crossed that the service will return to normal. None of the posts I have seen are the same as my problem however. Our Gmail accounts work on all our devices. 11h40. I have a group of 14 people set up under Outlook 365. BT Email: I can't send or receive email | BT Help - BT.com Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password for DISH Protect Silver unless you call to cancel. Thanks for the examples that have been provided so far. Why cant my email address have BT.com in the display name? I have a group of 14 people set up under Outlook 365. only. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon. There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. I consistently receive this warning: whenever I try. Rachel Rickard Straus, Financial Mail On Sunday 15h31. Problems with email. Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. on Having the same problem myself today - unable to send emails from my @btinternet.com account. If yes, we recommend that you check if the issue persists while on safe mode. I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. Terms and conditions of the sale . Not receiving all emails on btinternet account - UKGSer 19h37 A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. The problem is also affected by the addressee. You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. I've got a "failed delivery message". I have it in a notepad file as well if that makes it more readable. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). Ive also tried not using advanced settings at all with exactly the same results as described above. Thank you for your follow up. It's not just that there has been a delay. My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. Tried on various devices with same result. on Emails from BTInternet.com not being received in Mail on BT L1 agent wasn't able to resolve and it has been passed to their email support team. 09-07-2019 It seems that I can only send messages to my iCloud account from the iMac. As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. 26-08-2021 To start viewing messages, select the forum that you want to visit from the selection below. My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. What can we help with? on 19h32. 19-12-2022 This started suddenly about 5 or 6 weeks ago. Page 1 of 2 1 2 Last Have you had the chance to try the steps in the article below? I expect that they are simply burying their heads in the sand and do not look at all. So hardly time for a timeout to have occurred. This has made me want to look a bit further and so I found the Community. I later found I wasn't receiving emails from another friend with a btinternet address so it looked like this might be the common connection. I am experiencing it with emails from different addreses within a domain which belongs to another ISP. . 4) Send an email to your main contacts to let them know your new email address. So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. Many have had the same address since they first went online many years ago. If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. Refunds. I am using the Outlook app on a Samsung phone. Here are some answers to help you. 15h24. All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". If you click on them we may earn a small commission. 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. 2 users liked/thanked this post: Might that apply in your case too? Thank you anyway. Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. What does this mean? by After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. I have exactly the same problem and would love to get a solution. 14-07-2019 Gmail and Outlook are two of the most popular. 11h33 Log in issues. I have entered the SMTP and IMAP details correctly but it still won't send. We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. The problem usually resolves its self in a day or two. 26-08-2021 Outlook emails not being received by btinternet.com addresses Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. You can send and receive messages, but not actively manage the account. The issue has resolved itself on my MacBookPro (macOS 11.5) but it's still there on the iMac (macOS 10.15). Sending or receiving email. 15h27, on 3 users liked/thanked this post: 15h33. You may have to register before you can post: click the register link above to proceed. Thank you, JW. 10h38 captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of BT internet email problem Hi. I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. I feel there is something going between Google and Apple. About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent.
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