eurostar cancellation insurance

10. You will receive an email to confirm the remaining balance. 0800 170 7704 quoting EST 1000 (lines open 08.00 - 18.00 Monday to Friday). 0000411122 00000 n 0000148208 00000 n no cash or other alternative will be offered instead of the tickets) and non-refundable and tickets may not be transferred to third parties. %PDF-1.4 % 0000160877 00000 n 0000136296 00000 n Remember, this list doesnt cover absolutely everything, but its a good guide to what you can and cant takewith you. In such circumstances, each piece should not weigh more than 15 kilograms and have a fully functioning handle in order for it to be safely lifted. You must cooperate with our on-board staff and agents, as well as security and border control authorities in the stations in relation to these requirements. Join the 1,367 people who've already reviewed Eurostar. 0000218599 00000 n 0000162503 00000 n 0000139006 00000 n 4. Eurostar reserves the right to terminate the validity of the promotional code at any time. 0000207443 00000 n The holder must return it and we may issue a replacement ticket . ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-96702029', '');}, 'log_autolink_impression');airplane - very unlikely of course but also hugely expensive. 0000169880 00000 n 0000138496 00000 n If the value of your new booking is greater than the value of your e-voucher, you will need to pay the difference. 0000411247 00000 n 0000443120 00000 n 0000018191 00000 n Please note that we are unable to give you any advice on whether this product is suitable for your needs. 0000215468 00000 n E-mail: Insurance@allianz . If you booked at eurostar.com, you can cancel your trip and get a refund until up to 60 days after your planned departure - except on Netherlands routes. 0000131085 00000 n This section will not be construed to limit or exclude any other claims or remedies that Eurostar may assert under this agreement or by law. 0000169182 00000 n 0000098135 00000 n Eurostar: Eurostar cancellation insurance - See 105 traveler reviews, 32 candid photos, and great deals for Paris, France, at Tripadvisor. 0000222076 00000 n Any reference in these Conditions of Carriage to a ticket includes a paper ticket and an electronic ticket unless specifically stated otherwise. 1. 0000108035 00000 n Make sure you comply with the ticket gate closureand boarding time. Your insurance confirmation shows the cover you have chosen, the people covered and any special terms or conditions that may . 0000205123 00000 n However, we reserve the right to refuse to issue a replacement ticket where it is reasonable for us to do so: normally this will only occur in the case of suspected fraud or where we consider there may be security implications. These Conditions of Carriage are originally drafted in the English language. InterpretationThe use of the words "we", "our" and "us" in these Conditions of Carriage, refers in each case to Eurostar International Limited, and the use of "you" and "your" refers in each case to any passenger or passengers travelling on our trains. 0000411556 00000 n 0000161263 00000 n If you wish to use the promotional code for a child they will be required to travel at the adult rate. You should draw any apparent errors to the attention of our staff or agents at the point of sale where you bought your ticket (or at another point of sale to which we direct you) as soon as possible. Business Premier tickets to Amsterdam or Rotterdam Centraal are flexible up until departure, but you can't exchange or get a refund after the train's scheduled departure time. Call Eurostar customer service from the UK at (044) 03432 186 186. The currency of your booking needs to be the same as the currency of your e-voucher. 0000225681 00000 n 0000212958 00000 n 0000175997 00000 n This is important - if you fail to comply with these processes and procedures, or fail to present the necessary documents,you may not be allowed to board the train, or if you are already on board the Eurostar train service, you may not be allowed to continue your journey on the Eurostar train service. You may take one pushchair and one car seat per child on board at no extra cost and in addition to your individual allowance. You can only use the promotional code once. If you abuse the e-ticketing systems you may not be permitted to continue to use the e-ticketing systems and home printing functions. 0000411940 00000 n All rights are reserved by Eurostar International Limited and its associated companies. Swords (ceremonial and real).Sword sticks & umbrellas containing a sword blade. Were sorry for any disruption to your travel plans. Where appropriate, we will pass the complaints to the carriers responsible for them to deal with. Members of staff will only carry luggage where you are eligible for special assistance. The PRR incorporates the Uniform Rules for the Contract of International Carriage ofPassengers by Rail (CIV). 0000020692 00000 n If any provision of this agreement is held to be unenforceable, in whole or in part, such holding will not affect the validity of the other provisions of this agreement. 0000144928 00000 n Do not to attempt to modify the service in any way. Eurostar shall not be liable for any failure to fulfil this promotion where such failure is caused by any supervening circumstances amounting to force majeure. The promotional code has a cash redemption value of 0.001p and is not transferable or assignable. 0000444982 00000 n Wi-fi terms and conditions. 0000175271 00000 n Except as set out in paragraphs 32, 33 and 34, we are not liable to you for any cost, loss, damage or expenses, including but not limited to any direct, indirect or consequential loss or damage, resulting from the cancellation or late running of a train, missed connection or poor service for any reason (including where due to our negligence or serious fault). 0000174745 00000 n Requests for linking should be sent toinfo@eurostar.com. UNDER WHICH LAW IS EUROSTAR TRAVEL INSURANCE GOVERNED? Do Naples-Milan trains change direction at Roma Termini? Therefore you will already have taken out travel insurance anyway, with a reputable insurer, either for this trip or an annual policy. 20. 0000071676 00000 n See paragraph 25 of these conditions for more information. . 0000438622 00000 n Just buy a separate policy. If you believe that we are storing details relating to you and that these are incorrect, please email privacy@eurostar.com, or alternatively write to the Data Privacy Officer of Eurostar International Limited at 2nd Floor, Kent House, 81 Station Road, Ashford, Kent TN23 1APand we will correct them as soon as possible. | Read 81-100 Reviews out of 1,076 . Imitation or toy guns that have the appearance of a genuine weapon. (iii)Act reasonably do not use the service in any way that may affect the running of the service or network or other technology connected to it (for example, other users devices). if the relevant authorities hold dogs before making a decision on entry). Note that this list is not exhaustive; passengers will not be allowed to keep articles with them on the journey if the item is inherently dangerous, is likely to cause property damage, or if there is reason to suspect the article may be used to commit an act of violence or threat. 0000188901 00000 n 0000249965 00000 n FCA authorisation can be checked on the FCA register at https://register.fca.org.uk/s/, E-mail: Insurance@allianz-assistance.co.uk, 2023 Eurostar International Ltd. All Rights Reserved, You have 2 months from the dateyou were due to travel to claim youre-voucher, Your voucher will be valid for 12 months from the date of yourdelayed train, You have 2 months from the dateyou were due to travel to claim yourpartial refund, You have 2 monthsfrom the date you were due to travel to exchange your ticket, You have 2 months from the date you were due to travel to claim your e-voucher, Your voucher will be valid for 12 months from the date of yourdelayed or cancelled train, You have 2 monthsfrom the date you were due to travel to request a refund regardless of your ticket conditions, Youll receive a refund for the value of your ticket, but not for any booking or exchange fees. Any other weapon made, adapted or intended for use as an offensive weapon. Was this answer helpful? Additional ServicesThe supply of additional services for groups such as catering shall be by mutual agreement between us and the nominated group leader. 0000119955 00000 n Please keep your ticket ready to show or hand over. 0000022274 00000 n 0000019484 00000 n 13. Compensation e-vouchers are valid for 12 months from the date of your delayed or cancelled train.. 0000174070 00000 n Re: Anyone with experience of Eurostar Travel insurance? 0000137328 00000 n If you have an 8 digit e-voucher code, please add a 0 at the beginning of the number when entering it at checkout. 0000269674 00000 n Managing your booking, selecting seats and options for getting your tickets. 23. Yes. Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). If you can show differently, I'd be interested to hear. If:(a) you fail to comply with any processes and procedures;(b) carrying you would break government laws, regulations or orders, or render you and/or us liable for a penalty, prosecution, or fine;(c) you have refused or failed to present information which a government, enforcement authority or health authority has asked us to provide or review, including a valid health verification, vaccine or other document required by the country you are travelling to; or(d) you have refused or failed to undergo a health or vaccine screening or examination required by a government, enforcement authority or health authority;you may not be allowed to board the train or if you are already on board the Eurostar train service, you may not beallowedto continue your journey on the Eurostar train service. 0000118726 00000 n Eurostar: Eurostar cancellation insurance - See 96 traveler reviews, 32 candid photos, and great deals for Paris, France, at Tripadvisor. 0000203483 00000 n 0000178399 00000 n The luggage must remain under your close control throughout the journey and be available for inspection by the security and border control authorities at all times. (iv) not to disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of the app or attempt to do any such thing except to the extent that such actions cannot be prohibited. What indeed isn't covered is repatriation back to the UK. 2.1 You are responsible for providing any hardware and software necessary for you to access the service and the compatibility of that hardware and software. 0000022320 00000 n Eurostar International Limited reserves the right to decline to accept orders where, in their sole opinion, they consider a promotion code is invalid for the order being placed. 0371 200 2457. or write to Allianz Global Assistance, 102 George Street, Croydon, CR9 6HD. You must scan your ticketbefore the ticket gate timelimit, as explained in clause 18. www.biba.org.uk Tel: 0370 950 1790 62. 0000201816 00000 n 1.3 You warrant that any registration information that you submit to us is true, accurate and complete. Your location is London. It's not possible to use an e-voucher towards the cost of an exchange or upgrade. 0000119413 00000 n 0000258310 00000 n CAN I BUY EUROSTAR TRAVEL INSURANCE IF I AM NOT A RESIDENT OF THE UK? 26. Make sure that you have a valid passport with you when you travelYou are also responsible for ensuring that you are in possession of a valid passport(including a valid period before expiry for non-EU citizens)or other valid travel documents when you travel, and that you have obtained all necessary visas or other immigration documents which you need for all countries through which your journey passes. Eurostar does not undertake to issue duplicate tickets to replace lost, stolen or mislaid tickets. 0000122325 00000 n Budapest to Vienna/Vienna to Salzburg/Salzburg to Munich, Travel to Seattle, Washington from Sacramento. Yes. 14. 0000174919 00000 n 0000183486 00000 n Their no-fuss claims process makes it simple to get reimbursed you can submit online in just minutes, or by phone or email. 0000246095 00000 n 0000199403 00000 n 0000017662 00000 n Were closely following advice and requirements from governments, enforcement agencies and health authorities regarding Coronavirus (COVID-19) and continuously reviewing and updating processes and procedures accordingly.
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