Customer service, business days, and day shipping issues are some of the most common complaints made by FansEdge users. Service 114. Please email us at customerfirst@fansedge.com with the order details. Live ChatYou can access our Self-Service options via chat 24/7 or chat with a live representative if needed. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Hector, For more details, and to see what shortcuts or tools we provide to get better, faster help from FansEdge.com, tap or click the link. I'm pretty sure they don't even start their day in the office until noon. What I know for sure is that I will never buy from them again! does anyone know if fansedge has made any changes to offer better delivery and customer service? Ive never received my order. Ive gone to PayPal and hope to dispute this charge since I never received the merchandise and was charged for the item, Hello Sharon. Lamentamos Can't find the answer to your question in our Help Center? These people are cons, they send garbage and refuse refunds, even when you try to refund the day you receive their trash, they charge huge fees to get your money back. Called customer service and was told I need to track it down. Click here to get notifications about new complaints of FansEdge. los inconvenientes que esto te pueda causar. I ordered a product because of their promotional code which said 3 to 7 business day shipping. Sincerely, Ryan. Sincerely, Karmen, I ordered what I thought were 3 jerseys, and they were t shirts that had dye running that made the color look like it was faded. BEWARE Return Policy and NO (reachable) LIVE CUSTOMER SERVICE, Tricked into paying shipping even though the code said free ship, Poor customer service and poor quality of apparel. Me and my wife ordered matching custom jerseys to complete our Halloween costume and my wife's came in burnt. I have sent 5 emails and not once have they contacted me back. Sincerely, Shanick. We apologize for any inconvenience regarding your order. We apologize again for the inconvenience and hope to hear from you soon. Sincerely, Karmen, Information provided by various external sources. When it finally arrived it was of a poor quality and very cheap looking. This location was chosen because it is centrally located in the United States, which allows for efficient shipping to anywhere in the country. We would love a chance to make this right. Read the FINE PRINT re: "items that ship directly from manufacturers warehouse". BS. 5. Fansedge.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats. The coupon code was for just 25% off of the order. las molestias. We apologize again for the inconvenience and hope to hear from you soon. The age of FansEdge's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. They are always quick to respond to my inquiries and they are always willing to help me find the right product for my needs. FansEdge is ranked 96th on the Jersey website industry. At this time, I have responded to your email request. That was two weeks ago and I still have not received. Verification can help ensure real people write reviews about real companies. I was swindled $39.99 plus tax and shipping. I tried another page and it couldn't find my order. Darn, are you kidding me? We look forward to speaking with you soon. Then it made sense because they are slow slow slow. Would never order anything from them again! No portion of this site may be reproduced or duplicated without the express permission of Fanatics. This site is second only to FEDEX in being the most ridiculously obstructive site for live customer service. What upset me so much off is that they charged me $9.99 for a return! I placed my order on the website www.fansedge.com, but it was real scam. We want you to be completely satisfied with every purchase you make. The tracking number tells me that only the label has been created and the item has not actually been shipped. We're shoppers too and dedicated to delivering our customers the kind of shopping experience we would want to have. That was my first order from them and I did absolutely nothing to deserve an attitude like this. There are a few complaints about shipping times and damaged items, but overall, Fansedge seems to be a popular and well-liked store. Revived an email 8 days later that it was on its way. I contacted the online chat agent, but he didnt provide any explanations and simply stopped to reply. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. At your convenience, can you please provide me with the order number so I can review it? ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with FansEdge Customer Service. Love it! Not to mention their discounts. I have waived the return shipping fee. Aydanos a proteger Glassdoor y demustranos que eres una persona real. It's been 2 weeks since my order. Sells items they do not have. Hello Diana, We would love a chance to make this right. Good Morning, Ryan. This complaint was posted by a verified customer. If your expectations are not exceeded and if you don't look forward to coming back, then we haven't done our job! Once the order has been shipped from our facility, you will receive an email with your tracking information informing you that your order has been shipped. Average hourly pay for FansEdge Account Manager: $18. vid: da033870-e7e3-11ed-baa7-c540f2cec8dc. Our scan shows FansEdge website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information. I apologize for this issue, Sara. Very nice. We will be sure that she is aware of your appreciation. However, the second package has already been shipped. Nous sommes dsols pour la gne occasionne. Fansedge sucks! Reviews were terrible and I was scared that my order was gonna be like the others, but I must say I wasn't disappointed at all. Value 90. Our Fan Advocates are committed to your satisfaction and view each time you contact us as a chance to build a relationship. All three orders showed up on my bank account today! We are glad to hear that Shakira provided great service, this is exactly what we are looking for. We are doing work that matters - connecting customers with businesses around the world and . . Is the nike tom brady tampa bay buccaneers black super bowl lv bound game fashion jersey returnable? an. Sincerely, Karmen. Of course, a small window opened, I asked my question but got no answer. Please send your order number and details to us at customerfirst@fanatics.com, from there we can review your order and send a replacement at no cost if able to. I contacted customer service that said the next business day shipping wasn't available even though the website was marketing it and I offered to send a screenshot. Thanks. We use dedicated people and clever technology to safeguard our platform. Submit a complaint and get your issue resolved. Matthew ROCKS!!! I have never had a problem with them and they always go above and beyond to help me out. Great costumer service! Right. Return Policy is DECEPTIVE. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail No portion of this site may be reproduced or duplicated without the express permission of Fanatics. * FansEdge attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond. If we're calling it's alrway an issue/ No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. You can access our Self-Service options via chat 24/7 or chat with a live representative if needed. J, we are terribly sorry to hear that we have dropped the ball. Don't order here." Detailed Ratings. In the Vehicles & Transportation category. We are sorry for the inconvenience. We would love a chance to make this right. I want my merchandise or a refund! I have advised them of my intent to pursue litigation should I not receive my order, and I've given them my attorney information. Once shipped you will receive an email confirmation with the tracking details included. The losers. Thank you so much for taking the time to let us know about your positive experience. I ordered jersey from them, but after 3 days it turned out that the seller cancelled my order. I am out $90.00 for nothing. Excellent customer service provided to me by Matthew! For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Thank you so much for your feedback! I am sorry to hear that your order had been delayed. This will assist me greatly, I want to make this a better experience for you. Click here to get notifications about new complaints of FansEdge. Use any of the options below to contact Customer Service! The location of this warehouse has been a mystery to many customers, but a recent article has revealed its location. Julian. Average salaries for FansEdge Customer Service Representative: $18. They won't even respond to allow me to cancel my order and get my money back! Use any of the options below to contact Customer Service! Please help us protect Glassdoor by verifying that you're a It might be a surprise to learn that Takara Tomy does not intend to sell Disney Infinity toys in Canada at the moment. It actually took them almost three weeks to deliver. Extremely satisfied customer! The delivery timeframes for these destinations are not applicable, and the company currently ships to the United States, Canada, Guam, Puerto Rico, and Virgin Islands, except in the case of Crowd-Funded Products, which can only be shipped to the contiguous United States. We are so happy to hear that you had a great experience with Matthew and resolve your issue. Bad service. compared it to the Texas sweatshirt and the shoulders were literally 6 inches smaller. I am going to pass the word to everyone I know who shops on this site to boycott it. You can save up to 70% Off with FansEdge coupons. The fanatics warehouse is located in many places across the globe. We ask that you allow 2-7 business days for the refund to reflect to the original form of payment. Tried to order a Jersey for my girlfriend for the holidays. There are plenty of reviews for Fansedge, and they are generally positive. I have been advised to 'just wait'. We truly value your business and we look forward to the opportunity to serve you again soon. There were a few other moms ordering after me who saw the same thing and they decided to not order because they knew that they would get tricked. It was a birthday present for my dear brother. Chat. It's been a month since I placed my ordered also paid the $13.99 shipping cost and yet my order hasn't arrived, and the tracking information they provided me with doesn't pull up any shipment. Fanatics, 2022. Thank you Matthew! Your IP: Customer Service was of no help. FansEdge has an average consumer rating of 1 stars from 15 reviews. They offered only 30% money back. They will be losing customers, Hello D. S., we are terribly sorry to hear about your less than satisfactory experience with Fanatics. Then I clicked the chat us button and nothing happened. Thank you, Maribell, Looked like a good reputable site so I ordered. All I receive is the non-sincere, I am sorry by Customer Service. Again, I apologize for the inconvenience but look forward to hearing from you soon. When checking out make sure on the final page that you select standard ground 3-7 business days. Continue. This can provide reassurance to potential customers seeking quality products or services. Hello Tracie. 2. We're on Twitter! The free shipping code is only for the 3-7 business day delivery method. Initial FansEdge complaints should be directed to their team directly. I have reviewed your order and I sent you a message to the email address on the order. Told I would get order 11/11/2022. Thanks, Ryan, I was charged for my order on December 1, 2022. Decided to order another for Notre Dame, totally excited. Live Chat. All orders are processed after payment has been received, and all shipping and billing information has been verified. The product I received was truly terrible, so returning it was a must to at least get some money back. The order was not confirmed. They did not explain anything and I'm not sure what even happened. That was over 30 days ago and the package is sitting somewhere and unable to be tracked because USPS hasnt picked it up.I followed instructions and dropped it in a UPS box. I am overall please with FansEdge and the way customer service managed to answer my phone right away. FansEdge.com Phone Number. The location of this warehouse has been a mystery to many customers, but a recent article has revealed its location. I order a jersey which wasn't on sale, but they were offering free upgrade to next business day shipping. Overall customer service. Please send your order information to customerfirst@fanatics.com so that we can take a deeper look into the order. I'll take my business to $#*!'s. I finally received the package on December 24th, but unfortunately the shirt did not fit my mom. This comment was posted by a verified customer. Good afternoon, Sharon. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Hey Donna, I am sorry for the delay on receiving your order and I would love to assist you if given the opportunity. Get in touch! Thank you for your feedback, Maribell. I had never ordered some things from this website before and everything was fine. If you email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. Als u dit bericht blijft zien, stuur dan een e-mail However ComplaintsBoard has detected that: Sells items they do not have. For an unknown reason, they canceled my order. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Thank you, Chastity, I am sorry to hear that you have not received your order yet. Can't find the answer to your question in our Help Center? Not to mention their discounts. Missed party deadline. The highest paid Customer Service . , Team Lead, Executive & Social Relations. Also, forget, absolutely forget, trying to reach a live person for customer service. i'm debating if i should order from here or the official nfl store i'm buying a cowboys jersey for my boyfriend but i'm scared it won't be delivered before christmas or not being authentic due to the bad reviews! Ordered on Monday shipment received Thursday and Friday. Very thin material, extremely wrinkled and came with shirt folded in manner where number stuck together and one you unfolded it it tore the graphic. Fansedge Customer Service Phone Number (855) 438-0678 . My shipment was supposed to arrive December 14, 2022. Hey, Fansedge, your number ending with 0678 doesn't work. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Are the jerseys on here authentic? FansEdge ranks 207th among Jersey sites. Joyce Melamed The best discount today is 70% Off. And they refuse to cancel it/refund my money. Prom season is here, and you deserve to look and feel amazing for your big party! But a couple of days later I was contacted by my bank and was informed about some fraudulent activities on my account. Free Shipping on Orders Over $24. I ordered a Saints key chain on 11/29/22. Regardless of the size of your order, FansEdge charges a shipping fee of $4.99 per order. Lazy and disinterested chat where they wasted one hour telling me I never receivers that email or a refund and guaranteed my order was in its way to me. I tried submitting my order online a couple different times with a few different cards which kept declining. message, contactez-nous l'adresse 1,102 talking about this. Oleh - December 4, 2021. I am very sorry you order was unable to be cancelled. The order was not even found in my account on the Fans Edge website. Find out how we combat fake reviews. Its impossible to contact them and the tracking system is insufficient. Aydanos a proteger Glassdoor verificando que eres una persona real. Really disappointed. I show that one of the two order was able to be cancelled and refunded on 9/7/2020. Hello Katha, Used lasership.com to ship. Is this your company? I bought all 4 Jays Forever collectables (2017) from the site when they had a 30% off promo which could be combined with free shipping to Canada. This could potentially be used for illegal activities, such as money laundering, and could indicate that the website is engaging in unethical practices. I did receive the jersey and it was ok. If you will email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. They do not ship orders and I will never try using again. Join the 390 people who've already contributed. Tip for consumers:STAY AWAY! Hello Randall, I do apologize for the inconvenience. With it being Christmas very soon I understand it can be frustrating with delayed shipments. I ordered few things for my husband for Christmas back in October. I asked for their return address but they did not reply and ignored me for almost two weeks. The latest review shipping service is misleading! Go to FOCO instead NEVER use this website even if it is housed on "Walmart" or any other place. 4. If you have any additional questions you are able to reach us directly at customerfirst@fanatics.com. Thank you so much for reaching out to us, we are housed in Jacksonville, FL with wearhouse locations world wide. I ordered my hat on Oct 20th, 2020 and it is now Dec 17th, 2020 and still no hat. When I received my confirmation, it stated that it was going to be 6 days until it shipped and the order would be received on the 7th day. You can access our Self-Service options via chat 24/7 or chat with a live representative if needed. Your order will go through a different processing process depending on the items you order. Incorrect address - Street number. Fanatics, Inc. 2023. Sincerely, Shanick, I had a issue with a return item purchased from Fansedge It was possibly lost by Usps or misplaced and not active in there System I spoke with Representative Ryan from Fansedge who was very knowledgeable and completely upfront about all possible solutions to this problem Ryan made me feel completely at ease and made my experience vey positive and was professional throughout are conversation Ryan is definitely a exceptional employee and should be commended for job well done, Hello Dd, thank you for reaching out and we are grateful for the positive feedback! I was told the person on the phone would try to get a ticket for the two orders. Her name was Angelina who was very rude to me and hung up on me. We will continue to provided coaching to the agents involved in this contact. Fans seem to appreciate the wide selection of merchandise, the fair prices, and the good customer service. FansEdge salary trends based on salaries posted anonymously by FansEdge employees. What is the average salary of FansEdge Customer Service Representative? It still had 2 weeks to ship and they are unable to cancel the order? Clickherefor more! Find out the latest news and analysis for NFL, NBA, MLB, NHL, Golf, EPL, NASCAR, CFB, and CBB from NBC Sports EDGE. FansEdge carries NFL Apparel, MLB Jerseys, NBA Jerseys, NCAA Sweatshirts, and NHL Jerseys. Hello Tom, thank you for your feedback. Thank you for reaching out to us. It's been 16 days so far and FansEdge representatives cannot provide me a tracking number, name of courier, and cannot tell me what has happened to my order and why it hasn't shipped (they aren't even sure where it is). Fansedge customer service email address. Then another hour where they said oops no it was returned and refunded. You can get in touch with our Customer Service Department by calling 1-800-439-2178 or sending an email to [emailprotected] Furthermore, if you prefer, you can cancel your entire order by contacting our Manufacturers. The action you just performed triggered the security solution. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Worst of allthey charge you $9.99 to return an item!AFTER you already paid shipping the first time around. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of FansEdge. naval officer oath of office; fans edge customer service. We would love a chance to make this right. I ordered the wrong size shirt. All Rights Reserved. Just send it back! Unfortunately, the item you purchased is no longer available to reship to you but we have issued a full and complete refund for your order that will post back to your original form of payment within 2-7 business days. It is important to be aware of potential risks and to use caution when accessing or engaging with such content. Onze Contacting FansEdge.com - by phone or otherwise. Sincerely, Tina. Look elsewhere for decent quality. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Please feel free to reach out to us if we can help you further in any way. Sincerely, David. Stay updated on sales, new items and more. Charges your card, gives you the run around and never sends product. A final delivery is also expected from your local post office. Telephone number [protected], On the 22nd of February I placed an order I paid for next day shipping I called because I have not received my items I was told by a rep there's a 3-day processing fee then after the three days the item will be shipped and that's when the next day shipping occurs that just doesn't seem right and I don't feel that my $30 was used to ship my item and it correct time and I spoke to Carlos on the chat line and he pretty much just told me sorry I feel that way have a nice day after we chatted and I explained my situation to Carlos that I will be my last time that i will be shopping with you guys and I've been a long-time customer and I just didn't feel that was right. We have passed your experience along to the appropriate department and it is being looked into. Thank you so much for your feedback! Cloudflare Ray ID: 7c05bcc2fb980b5a pour nous faire part du problme. I look forward to assisting you with this issue. I am very sorry about the long delay in responding. I wont get a refund until it arrives at the garage where this joke of a business is run from. In the three calls I've made in a week, each time I am asked to allow 48 hours for a response which I have never received. Pretty sure I've just been taken for $120. Fanatics Edge Shop, the company behind this fraudulent website, does not exist. enviando un correo electrnico a A pop up box on the email said "Free shipping sitewide", yet I was charged $13.99 for shipping and another $1.99 for handling. Sincerely, David. Don't waste your time ordering through Fanedge.com you won't get your order and they'll send you a ton of junk emails. Adult content may be available on fansedge.com. After that they asked me to send the hoodie back. Sincerely, Shanick. It goes against our guidelines to offer incentives for reviews. Just rude "service" where they don't care about customer care at all, even when the fault is at their end, and all I wanted was to give them hundreds of dollars. Initial FansEdge complaints should be directed to their team directly. Hopefully I get the Birthday present in time Amy, I'm so sorry, we really dropped the ball on this. In addition, we have refunded a percentage of the item total. Your IP: Shipping process was going smooth until I look on the items Fedex tracking number and it says Delivery exception Sincerely, David. 37.247.53.130 Ordered a $40 custom tee and the product was horrible. If you will email customerfirst@fanatics.com with your order number and name, we will be happy to look into this issue. If our live representatives are unavailable during this timeframe, we're just busy servicing other Fans. I ordered something from FansEdge in the past and was very disappointed. Two weeks later I get an email saying they were issuing a refund as my order was returned. I understand this is a frustrating situation and I would love the opportunity to resolve this issue. Enter an order number to find your order details. enva un correo electrnico a This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
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