Some of these third parties may be based outside the European Economic Area. To register with your active, valid email address, please click here. If you have any queries or concerns regarding how we use your personal data, please write to Data Protection,Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. Why is my bank is showing two charges for my order? Should you still be unable to find an answer to your query you can submit a request and a member of our specialist team will be happy to help. Tymit assists us in providing you with access to details about the Loyalty Programme, and in some cases collects your personal data on our behalf. Select the item (s) you'd like to return or exchange and specify the reason (s). This will show as a pending amount on your statement. Adidas shall use the same method of payment used making the original transaction, unless Adidas arrange a different method with you; you will not be charged any fees for such repayments under any circumstances. On the Preferences tab under Email click Junk Email, 4. As set out in our terms and conditions, this Website and the App are operated by The Flannels Group Limited, whose registered address is Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. Next Day Delivery for the next day if you order before, Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY, keep the defective item and claim a price reduction (the amount of the price reduction will be determined by us depending on what is reasonable in the circumstances); or, https://help.sportsdirect.com/en/support/solutions/articles/80000806420, https://www.cruisefashion.com/frasersplus, Complaints About Your Frasers Plus Account. any theft, misconduct, abusive or offensive behaviour, or supplying false or misleading information by you. Company Number 03406347. Click and Collect is available for most orders but not for all, and this can be for a number of reasons; - one of the selected items is not eligible, - the size or volume of the item is too large. Please note this product cannot be returned in store. Calls may also be monitored without your consent in the following circumstances: to provide evidence of a business transaction; to prevent or detect a crime; to ensure that the Group complies with regulatory procedures; to see that quality standards or targets are being met; and to secure the effective operation of the telecom system. Tags evidencing the certification should be displayed on all garments containing fur. Visit Flannels at Unit 17 Burlington Arcade, 14 Lower Temple Street, Birmingham, and experience fashi If you are not happy with our response, you can contact the Information Commissioner's Office: https://ico.org.uk. Please follow the returns advice on your dispatch note. Please check your junk folder, if you haven't got the email. We will only charge you once the order has dispatched. We will improve this article. Please note that Tymit may also collect your personal data in its own right in order to assess your application and manage your Frasers Plus Account, and has its own privacy policy for the Frasers Plus credit account, which you can access here. Email us: info@dixxon.com. In the Enter an e-mail address or Internet domain name to be added to the list box, copy and paste our email address and click OK. 6. An order acknowledgement does not mean that your order has been accepted. You can use the full or part balance of your gift card. Your Loyalty Scheme account PIN will be provided to you at the point of registration and can be found in the Loyalty section of the Frasers Plus app. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers, third party providers, including, Direct Supply partners and middleware providers. The Sellerwill not be liable for the following types of loss: Nothing in these terms and conditions is intended to exclude or limitthe Seller's liability for: death or personal injury caused by the Seller's negligence; any breach of the obligations implied by section 12 of the Sale of Goods Act 1979; defective products under the Consumer Protection Act 1987; or. If the item(s) you've ordered are out of stock at the time of packing your order, we need to cancel it. Adidas reserves the right to sub-contract, transfer, assign or novate all or any of their rights and obligations under these terms and conditions provided that your statutory rights are not affected. Wewill process any refund due to you as soon as possible and, in any case within fourteen (14) days after the day we confirm by e-mail that you are entitled to a refund for defective items. Navigate to an email from us and click the "Add" button next to our email address, 3. Please return to the Returns Address and clearly state the reason for return is that it has been sent out incorrectly and whether you require a refund or exchange. Using this payment option enables you to pay in 3 monthly interest free payments. You have up to 28 days to collect your parcel from your chosen store. Wewill refund you (or will arrange a refund on our behalf) in full for any items you return but will deduct from any reimbursement an amount equal to any diminishment in value of the items as a result of you handling the items beyond what is necessary to establish the nature, characteristics and functioning of the items. After this, it may take up to another 7 days for the money to get back to your payment method, as this depends on the banks' processes. For more information, including on how we safeguard your personal information when this occurs, see below: International transfers of your personal data. Strictly necessary cookies are essential to our website. You can view your Frasers Plus Rewards balance in the Frasers Plus app. To help us to prevent fraud, We may require documentation to verify a Customers details or may require a landline telephone number. If you pre-order goods with a launch date, then we will reserve your goods and hold the whole order until the day before the launch date. Gift cards should be treated as cash: we will not accept liability for lost, stolen or damaged cards. They will also remain responsible for classifying any games featuring pornographic material. We process this data where you have given us consent to use it, where it is necessary to perform our contract, to take steps at your request prior to entering into a contract, where required by law or in pursuit of our legitimate interests where these are not overridden by your rights and interests, such as to provide appropriate marketing and to maintain our services. Customer Returns Unit B Brook Park East Shirebrook UNITED KINGDOM NG20 8RY . The items need to be in the original packaging where it forms part of the goods (for example, boxed goods, garments and gift items). Gift cards cannot be used for Marketplace Product(s). If you have a complaint about your Frasers Plus account, we recommend you firstly contact Tymit who provide and manage your Frasers Plus account. What are your showroom hours? Other companies in the Group which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006;We may also share your personal data with carefully selected third parties who assist us in providing you with products, advertisements and services. It is important that any returned items, unless faulty, are sent in a fully re-saleable and unused condition. Sizes vary with different brands and styles. Browse topics pertaining to shipping, ordering, returns, payments, and more! From time to time, we may offer promotions under which we may change the conversion rate of active points to Frasers Plus Rewards. You can still shop with us online and our home delivery services are running as usual. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. The Scheme is operated by Frasers Group Financial Services Limited with its registered office at Unit A, Brook Park East, Shirebrook, United Kingdom, NG20 8RY ("we", "us", "our", "FGFS"). You can also use your credit note as part payment, together with any other approved payment option. The email address has now been entered into your Outlook contacts list, 2. If you have any queries regarding our use of personal information or this privacy policy, you can write to Data Protection, Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. As a thank you for using our Click & Collect delivery service, and if your order value is 400 or more (excluding delivery) you will receive a 20 voucher to spend in store when you collect your parcel from the store. We will dispatch the pre-ordered goods via Express Delivery the day before the launch date, if delivery is within the UK. You should also enter any gift card/vouchers/promo codes on this page. Take a seat at the Flannels Beauty Bar and enjoy one-on-one consultations, brand takeovers, the latest trends and hottest products in the Beauty Hall. International transfers of your personal data. As well as the cookies we use on our website, we use cookies and similar technologies in our emails. Delivery will take been 3 - 21 Days, Public and Bank Holidays are excluded. PAYMENT:Select your preferred payment type on our secure payment page. We use a combination of our own cookies, third party cookies and other tracking technologies to enhance your browsing experience and to enable our website and app to function efficiently. If these are disabled, your experience on our website may be interrupted and you may not be able to use a shopping basket or make payment. Is there a limit to how many products I can buy? The Flannels Group Limited is the data controller in respect of information collected when you browse this Website and the App and purchase our products. Please reduce the amount or remove the items and try again. In the case of any contact you may have with our customer services department, we will retain those details for as long as is necessary to resolve your query and for a short period after the query is closed. Each time you convert active points to Frasers Plus Rewards, the value of the relevant Frasers Plus Rewards will be added to your Frasers Plus Rewards balance. Under the list of payment options you will see an option to "Apply Promotional/Discount Code": Select this option, input your code and then select "Apply., If successful, you will see a discount applied to your order on the right-hand side in the "Order Summary.. Select your preferred tracked returns service. You can find out more about how we process your information by viewing our Privacy Policy. You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances. In no circumstances shall our liability to you exceed 250. What can I do? Promotions and discount codes do not apply to Dropship Products. We will retain information regarding your website browsing history for a similar period. You will berefunded using the same payment method originally used to purchase the returned item(s) (unless you have expressly agreed otherwise). You can also use theReturns Form , but you do not have to. From time to time, we may offer promotions under which you may earn additional points. You must have a Frasers Plus Credit Account to participate in the Loyalty Scheme. If your purchase was partially paid for on Gift Card and a refund is payable to you, your Gift Card will be refunded up to the card's original value first, and any outstanding balance owed after this will be refunded via the other payment method originally used for your purchase. Dropship Products cannot be returned to stores. ID may be required to purchase higher age-rated games. By checking this box, I consent to receive marketing text messages from through an automatic telephone dialing system at the number provided. We are committed to providing you with the best experience possible but appreciate that sometimes things can go wrong. Free delivery offers, when available, only apply to orders for delivery to the UK Mainland (which excludes the Shetland Isles, Outer Hebrides, Guernsey, Jersey, Isle of Wight, Isle of Man, Isle of Scilly and Northern Ireland). 63 reviews for FLANNELS, 1.1 stars: "AVOID AVOID AVOID. You must pay for any return delivery costs, except where the wrong item has been sent to you or the item is defective. It also gives you an easy overview of your order history. You can update how you want us to contact you under Contact preferences. Persistent cookies will not be deleted after each session. DELIVERY: Select your preferred delivery method. 1. Keep an eye out for updates and tracking. Returns/Exchanges. return the defective item and claim a refund (but note that if you have had the goods for more than 6 months, this refund may be reduced to take account of any use you have had from the goods). Each clause within these terms will interpreted separately and independently from the others. SIGN UP TODAY TO RECEIVE SPECIAL OFFERS ON YOUR BIRTHDAY BIRTHDATE PHONE NUMBER +61 Receive offers via text. Any additional consignments for delivery in the UK will be sent using the "UK Delivery option: Express Delivery". Once you log off, session cookies are deleted. Privacy policies for third party providers are set out in our list of third parties. It would really help us if you can let us know as many details as you can about the problem; Link to the page where the problem happened, Any error message that appeared on the screen. The maximum UK delivery lead time for goods is 30 days unless specifically agreed by We with you. When you're happy with your selection you can proceed to checkout where you will select your preferred delivery option, make your payment and look forward to receiving your items. As part of applying for a Frasers Plus Credit Account, you will be given the opportunity to opt into email marketing specifically for members of the Loyalty Scheme. by post to Customer Services, Tymit Ltd, 5 Merchant Square, London W2 1DP. The Website contains a large number of goods and it is possible that, despite our best efforts, some of the goods listed on the Website may be incorrectly priced. If you already have an account, you will be asked to enter your password to log in, or you can choose to continue as a guest without logging in. We may also share your personal data with carefully selected third parties who assist us in providing you with the Loyalty Programme. Where Adidas finds, upon inspection of the returned Marketplace Product(s), that improper handling by you or a third party on your behalf, has reduced its value, you shall pay for any diminished value of the Marketplace Product(s). Sorry we couldn't be helpful. If your order consists of multiple items or parts which are delivered on different days, then the cancellation period (in respect of your whole order) ends on the day 28 days after the day on which the last of the items or parts are delivered to you (or a person you have nominated to receive the order). Any personal data you provide to us and from which you can be identified is stored securely and confidentially and is processed in accordance with applicable legislation and this privacy policy, which sets out what personal data we collect about you when you interact with us and how we use your data. Sometimes you may run into trouble and not receive account emails that we are sending to you. Gift cards may not be refunded, exchanged for cash, used as payment with discount vouchers or taken as deposits. We are the data controller of any personal information that we collect from you in order to administer the Loyalty Scheme. The acts, decrees, legislation, regulations or restrictions of any government. Our Website uses session cookies and persistent cookies. We are only able to exchange items for the same product. The Directive also means that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. Youll get an email once we receive your returned item. You can update your Frasers Plus Credit Account profile in the Frasers Plus app or by contacting the Frasers Plus Customer Services team. The actual delivery charge will be calculated during the checkout process. If the transaction value is greater than your Frasers Plus Rewards balance, you must pay the remaining amount of the transaction value by an alternative payment method. Securely repack your items. Your card provider will have more information. Gift cards cannot be used as a method of payment for Dropship Products. Details of the number of active points required and the type of rewards available to be redeemed can be found in your Loyalty Scheme account that is accessed via the Frasers Plus app or will be available on the Frasers Plus website. Where we do so, the third country's data protection laws will have been approved as adequate by the European Commission, or other applicable safeguards are in place. Were sorry theres items missing in your order. When in the payment stage of checkout you will need to click use Gift Card/eVoucher and follow the instructions. The Seller is under no obligation to sell incorrectly priced goods to you at the incorrect price. Dutch law applies to the sales contract, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG). Banner advertising appears on websites which we are affiliated with and we use the information we have learned from cookies to tailor this advertising to things we think you will like, based on your browsing history on our website. Any remaining value will be stored on the credit note. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so. To order quantities greater than 99 units per item, please contact Customer Services who will be able to assist you with your order). Standard Delivery - three (3) to seven (7) days. This includes Tymit as the regulated lender, as well as the following types of third party: We will only share your personal data with third parties where it is necessary for them to provide us with the services we need. Ive not received my parcel, yet the status says its been delivered, My order has been cancelled, but it appears that I have still been charged. No fur should ever be sourced from endangered or threatened species. Once you've placed your order we will send you an order confirmation email, detailing what you bought, cost and delivery option. If you can't find this email, you can get the tracking reference number in your order history. We will always treat your personal information with the utmost respect and never sell or share it with other organisations outside the Group for their marketing purposes. In circumstances where you contact us by telephone, calls may be recorded for quality, training and security purposes. An authorisation will show on your bank statement as a reservation of funds that allocates the money to your order. If you have a complaint about how we have handled your personal data, you may be able to ask us to restrict how we use your personal data while your complaint is resolved. If any clause is considered invalid, void or otherwise unenforceable, it shall be removed from these terms and will not affect the enforceability of the other clauses in these terms. You can contact them by (1) post: Exchange Tower, London, E14 9SR, (2) telephone: 0800 023 4567, or (3) by sending an email to complaint.info@financial-ombudsman.org.uk. Returning items that have been sent out incorrectly. Details on how to collect points and exchange rewards can be found here. When being registered for the Loyalty Programme, using our Loyalty Programme, registering to receive our marketing communications, or contacting us, the personal data which is provided to us, such as your name, email address and information about the status of your account and your spending patterns, will be collected and processed. Once a refund has been issued you will receive a confirmation email detailing the amount which has been refunded and the item(s) we received back. 4. You have 28 days to return your order from the date it's delivered. These cookies can also help us to measure the effectiveness of an advertising campaign. European and International deliveries remain available. Please also note the following additional terms, which are specific to GAME Dropship Products only: Certain GAME products are age restricted. These charges are usually levied when the order reaches the delivery address and you will be responsible for the payment of those. You also have the right, with some exceptions, to ask us to provide a copy of any personal data we hold about you. Many of our online products are also available in some of our stores, but usually in limited quantities and for a limited time. The safety and well being of our staff and customers remains our primary focus, and we have invested heavily to ensure social distancing and other recommendations will be followed. Our regular opening times are as follows: Monday - Friday 8 am 8 pmSaturday & Sunday 9 am 6 pm. Did you find it helpful? Please check these policies before you submit any information to these websites. The time might depend on your banks processes. If you wish to apply another voucher to the same order please follow the above steps again. Adidas offer this Voluntary Return Guarantee during the Voluntary Return Period subject to the provisions of Adidass returns and withdrawal policy. Each time you redeem Frasers Plus Rewards your Frasers Plus Rewards balance will be updated immediately and the value redeemed will be removed from your Frasers Plus Rewards balance. You have the right to opt out of receiving promotional communications at any time: We may ask you to confirm or update your marketing preferences if you instruct us to provide further products and services in the future, or if there are changes in the law, regulation, or the structure of our business. This privacy policy was last updated on 17/08/2022. Where an item has a return policy swing ticket attached, it must still be attached and undamaged upon return. In the event that we were to sell our business or assets, we may disclose your personal data to any prospective/actual purchaser and/or their advisers. We ask you not to share a password with anyone. If we detect a breach or attempted breach of these terms, we may cancel the relevant order or orders for the limited item(s). Navigate to one of our emails to you. Please ensure you have your order number, unique delivery code (from your order collection email) and a form of ID, if you don't have all three, you will not be able to collect your order. Any changes we make to this policy will be reflected on this page and notified to you by email, where appropriate. This is subject to our usual exceptions. This should help customers make an informed decision whether the game is right for them. If you have a complaint about how your finance was introduced then please contact us directly and we will do everything we can to resolve the matter promptly. Right to Object to or Restrict Processing. We have no control over these charges and can't predict their amount. Any balance remaining after expiration of the validity period will be cancelled. Customer Returns, Unit B, Brook Park East, Shirebrook, NG20 8RY, Returns Department - Game Retail Limited, Unity House, Telford Road, Basingstoke, Hampshire, RG21 6YJ, Gul Watersports Ltd., Stadium House, Aspen Way, Yalberton Industrial Estate, Paignton, Devon, TQ4 7QR, Sports Directory, Unit 5 Butterly Avenue, Questor, Dartford, Kent, DA1 1JG. If Adidas are unable to process your order due to technical reasons. For our customers security we dont allow change of email address. Nothing in these terms and conditions is intended to affect your statutory rights. You have the option to cancel the order if you do not wish to pay any additional delivery costs. In the interests of your safety and the safety of others, you should also ensure that you are properly trained in the techniques you will need to employ in pursuit of your chosen activity. Evidence of robust feed management and environmental management. If, for any reason, your Loyalty Scheme account has been closed in the intervening period, the refund for the portion of payment made using Frasers Plus Rewards will be refunded to you in the form of a credit note only. Frasers Group Financial Services Ltd.is the data controller in respect of personal data collected in connection with the Loyalty Programme. Goods are marked with the crossed out wheeled bin symbol to show that they were produced after 13 August 2005 and should be disposed of separately from normal household waste so that they can be recycled. If your order is particularly heavy it may be subject to extra delivery charges. Some cookies are also essential to enable you to move around our website and use its features. The Seller recommends that you seek and take the advice of a suitably qualified person before purchasing your equipment. We reserve the right in our absolute discretion to limit a specific product or products to one product per customer (which includes, but is not limited to, per postcode, per email and/or per payment method). Adidas must be in receipt of the Marketplace Product(s) you are returning prior to the end of the Voluntary Return Period (which shall be thirty (30) days from the delivery date of your Marketplace Product(s), or the delivery date of your final Marketplace Product(s), where your order contained multiple products to be delivered separately). If your order consists of multiple items or parts which are delivered on different days, then the cancellation period (in respect of your whole order) ends on the day 28 days after the day on which the last of the items or parts are delivered to you (or a person you have nominated to receive the order). The Seller reserves the right not to supply any age-restricted product where it reasonably believed that you are below the relevant minimum age. Once we have cancelled your account you will receive an email confirmation. Specific terms may apply to an offer, promotion or competition which will be referenced in any marketing of the offer, promotion or competition and available to view in ourCurrent Promotions. Search. We may routinely share your personal data with other companies in the Frasers Group, which means the companies who are ultimately owned or controlled by Frasers Group plc.
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