I would rather be the one in control of my flights. Common Questions and Topics. Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step onboard. From 320 days up to 4 days before departure subject to availability, Competitive and updated in real-time based on current airline inventory. 1-800-774-6237. trbarton, January 21, 2019 in Princess Cruises. My guess is that Delta changed the times and thats what you were seeing before the ezair department even had a chance to change flights for you. Just wondering if ez air has a special contact number, or do you just call the 1-800 princess number and wait on hold forever (like I have been doing!). more often than not you can get a correct answer to your question from any kindergartner rather than a Princess employee who answers the phone! EZAir is impossible to contact directly and 3 calls to Princess did not help. They were probably busy making corrections for people leaving in the next two days, hence your long wait time. Average wait. The OceanReady Process. You should always check with the airline directly for any changes. Its called In Route Assistance. I've read all the horror stories, but out flight is only 1-1/2 hours. Captain's Circle Loyalty Tiers Cruise Advice Top 10 New Cruiser FAQ Cruise Destinations Destinations Overview Alaska Asia Australia & New Zealand California & Pacific Coast Air charges are non-refundable (e.g. Princess EZair offers real-time, competitively-priced flights that are customized to when and where you sail. #cruiserestart #cruiseupdates #letscruise #medallionclassapp #cruiselife #welcomebackprincess #cruisecritic #cruiseship We recommend that guests contact the airline(s) directly, once you receive your air notification, to request specific seats. Cancellations will incur a 100% cancellation fee.. Air payment is due on the date of the final cruise payment not at the time of air booking. And this is through the enroute number, the one that's supposed to help if my flight is delayed or canceled or I miss a connection. Sometimes we'll book two days before if there's a chance of experiencing jet lag. Click here to reload the page in order to enable certain features. Two weeks ago I had a flight on AA changed 48hrs before the flight. Princess Cruises - eZAir Holland America Line - Flight Ease Cunard Line - CompleteAir Designed for the modern traveler, these flight programs provide cruisers access to real time airfares with your choice of airlines and flights any time from 330 days up to 4 days prior to sailing. That's right -- if you want to fly with someone booked in another cabin that is already linked on your cruise reservation (like, y'know, your kids) you must first book your own flight and make note of the flight booking number. Flexible fares:Flexible fares are designed for those guests who have less certainty in their travel plans and want the freedom to cancel their flight arrangements easily. The agent first said that the ticketing would happen 45 days before departure to which I said it's something like 35 days right now. They were of absolutely no help. Announcing Our 2023 Cruisers' Choice Award Winners! I tested this out this morning with other ticket agency and they show the same as Princess. Contact Us: Princess Cruises Contact Us Customer Support and Information Live Support & Info Bookings and general support Australia: 132488or 1300 551 853 Bookings and general support New Zealand: 0800 780 717 General Support: 0344 338 8663 Monday - Friday: 8:00am - 8:00pm Saturday: 9:00am - 5:00pm Sunday: 10:00am - 4:00pm We decided to use EZair because of the discount Princess was offering on flights. I did not find out till I arrived for the red eye flight about 10:30pm,Calling the enroute delay desk number was routed to Australia. These fares are typically higher than Restricted fares, but include the following added benefits: Restricted fares:Our Restricted fares will typically be lower than our Flexible fares, with the following terms: When it comes to exploring legendary destinations around the world, youve always chosen Princess Cruises for its service and dedication. When they finally answer. 3,000+ Club. 0. Air charges are fully refundable until 45 days prior to departure. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. But when I clicked the view eticket button it had an eticket error. Was not going to get to FLL to embark. Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step on board. Click here to reload the page in order to enable certain features. Plus, book flights now with no amount due until cruise final payment. These fares are typically higher than Restricted fares, but include the following added benefits: Restricted fares:Our Restricted fares will typically be lower than our Flexible fares, with the following terms: Once you experience a cruise vacation with Princess, youll realize that there is no better way to explore legendary destinations around the world. We booked EZair as we got in on the free gratuities and free air deal. You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. Both of those numbers areen-route numbers one calls when they are having issues heading to a cruise. 4,411 posts. We recommend that guests contact the airline(s) directly, once you receive your air notification, to request specific seats. Posted October 6, 2018. They are both correct. 1k. I went to the Delta site to check to see if I could get better seats (DH and I were not sitting together and would like to be). Book flights, excursions, spa appointments, and more! I'm not sure whats up with Princess these days. And sure enough the times have changed and we are now scheduled to arrive 3 hours after the ship leaves!!! I'm not sure whats up with Princess these days. In our case, Princess hasnt updated there flight schedule with the airline schedule. 5 a.m. - 8 p.m. Pacific Time, Monday through Friday, and 5 a.m. - 5 p.m. Pacific Time, Saturday and Sunday. It seriously shouldn't be this difficult. Is there a different number to call once your out of the US? Crew Appreciation. Just wondering if ez air has a special contact number, or do you just call the 1-800 princess number and wait on hold forever (like I have been doing!). EZAir used to be easy and reliable. By That's a mess. Tom AF-1 12.4k March 4, 2007 Cincinnati. Had booked a 3 hour nonstop thru EZair that AA cancelled and AA rebooked me on a 10hr 2 stops with plane changes. By Nice 1 stop get home before midnight flights. Does anyone have the phone number for EZ air should you need to contact them while your traveling in case you need their help? I did talk to them when 700 flights were canceled by One World due to a staff scheduling error. I was on princess many years ago. 19952023, The Independent Traveler, Inc. Posted July 10, 2013. Cancelflexible airfareup to 45 days prior to departure with nofees. You have to figure out who is responsible as this is so vague. tillys mom, May 5, 2019 in Princess Cruises. So it appears to be resolved but not without considerable effort, time and refusal to be put off by the first four people we spoke to. Go into your booking. Navigate phone maze to a human Press 2 then 3. Call picked up by a real person YES. Powered by Invision Community. Plus, you'll find a host of other exciting benefits: The new Princess EZair Program offers two distinct pricing options, each with specific features and benefits depending on your travel needs. They will put you on hold while they call the EZ Air folks. Fees apply within 54 days, Cancellation fees may be up to the full value of the ticket, Same date as cruise final payment date. Then after pushing her further she said to call the main Princess number. Plus, you'll find a host of other exciting benefits: The new Princess Plane Sailing program offers two distinct pricing options, each with specific features and benefits depending on your travel needs. no cash back). I just discovered this isnt Princess fault. 1No charge penalty until 45 days prior to departure for Flexible fares only. Maybe someone out there has a direct number. I tell you how it works and why it is a great servic. You can now review up-to-the-minute flight schedules, with competitive, real-time airfare pricing and inventory for only those flights that complement your cruise. These calls will be routed to our customer service centers in Australia or the United Kingdom, subject to the time of call. Our nice, easy 1:00 pm same day flight eventually morphed into a 3-stop nightmare. After hours support is available in the event of en route delays. I flew early to wait for the ship. After 3 hours on the phone with AA finally got a flight a day early that was workable. You may call us toll-free at 800-545-0008. I did talk to them when 700 flights were canceled by One World due to a staff scheduling error. I suspect that a lot of what @CineGraphicsays could very well be the case. Princess representatives are available to answer this emergency en route line from. Cancellation Policy. Outside of the United States and Canada you may reach us at 661-284-4410.. And to top it off, now they have reinstated the original 1pm flight we wanted, the one that they cancelled! Air add-on available as early as 18 months before sailing, From 320 days up to 4 days before departure air available via tool, At time of booking unless outside of 320 days, Competitive and updated in real-time based on current airline inventory, No fee up to 54 days prior to departure. This type of last-minute problem is the very reason we always book a room in the departure city for the day before. While you can use a credit card of choice and still earn rewards, you wouldn't be able to redeem points if . 1. This is a dedicated phone number, not the Princess contract number. Princess MedallionClass FAQ. Since often posts are about problems with services I thought I would post about when it worked well. Air payment is due on the date of the final cruise payment not at the time of air booking. They are both correct. Flexible fares can be canceled up to 45 days before flight or cruise whichever is sooner, as sometimes you are flying to your destinations days before the cruise departs. Very important to have ifneeded using EZ Air. While creating a booking you will be able to view available air schedules by clicking on the Princess EZair button from the Pricing Detail screen. Factors taken into account in determining the appropriateness of a port of call include, but are not limited to: No change penalty until 45 days prior to departure for Flexible fares only. See for yourself! Air charges are non-refundable (e.g. It took EzAir a couple of days to say there was a itinerary change. Princess EZair program is an innovative service designed to seamlessly coordinate your air travel with your cruise itinerary. I imagine they have access to that kind of info. You can book EZAir flights yourself and have 24 hours from booking to cancel even restricted fares. Both of those numbers areen-route numbers one calls when they are having issues heading to a cruise. Their price is lower than the airlines,that's why I am asking. You can now review up-to-the-minute flight schedules, with competitive, real-time airfare pricing and inventory for only those flights that complement your cruise. Should I be buying my own air at this point? Announcing Our 2023 Cruisers' Choice Award Winners! You will pay for Flexible EZAir flights at final payment date, but if you book flexible fare still have option to cancel up to 45 day rule of flight or cruise whichever is sooner. Fees apply within 45 days. It also offers Late Arrival Protection something not offered by other major air booking websites. We are dealing with the same thing with a Delta flight on May 29. Today, I contacted Princess Ez-air (option #4) and James . Payment is due immediately upon time of air booking. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor.